Maria

Came here today (30th April) and after going further down the high street only after I had bought 2 hats from here I wish I had gone elsewhere for souvenirs now
I bought 2 hats as gifts and was torn about which to buy as they have a decent selection I'll give them that, a young female shop assistant observed me and showed me a mirror I could try them on by and I appreciated her help but now rethinking about my time here today I found her a bit pushy
I got the 2 hats then came back later in the day to request for a refund or swap as I had changed my mind and the person I was buying the hat for suggested another colour as it wasn't their style so when I came back in the afternoon the female was still there outside and there was a rude male with a blunt attitude that I encountered I could see the shop was getting packed he kept saying to customers make room for other people it's hard to do that when the space is so cramped and tiny
I politely asked him could I return my gift I wasn't outright asking for a refund (despite having kept my receipt as proof) he refused and said no you cannot he didn't give me any reason why not my guess is that people have probably tried to return in the past after they've seen the same items sold for a bit cheaper elsewhere in Valletta's many shops and so I learned my lesson not to buy from the first souvenir shop that I pass...
Such a shame that I have to leave this review cos if I was told that you can't return etc when buying the hats in the first place I wouldn't have wasted my time to come back and ask

Came here 2 days ago on 25th January and after being on my feet all day I just needed something quick and settled for burger king as I was in the area there wasn't much of a queue so ordered at the till and had attitude from the blunt male who served me as I noticed there would be chilli bites with my meal when I looked on my receipt I just wanted a burger and chips nothing else and asked whether I could have extra chips instead of chilli bites as I don't like them he refused and then I was about to walk out having just paid for my food and absolutely knackered from sightseeing I just wanted some hot food to fill the spot and I practically had to beg for anything else except the bites and he gave in with a sigh "ok fine I'll give you a a small portion of them" it was as though I was asking for a kidney
I didn't like the way he responded all he had to do was swap one side for extra chips!
Food wasn't served hot chips were bland and tasted as though they were reheated
He was stingy on the ketchup sachets aswell gave me 2 which is not enough imo that amount is barely a blob of sauce out of a bottle!
Had trouble trying to find a clean table upstairs where I sat and ate my food in a hurry as I didn't feel welcome staying in there long
Would not recommend and will not be returning
Had better meals at burger king elsewhere
Lack of customer service skills is apparent here