Local Guides World
Jennifer Hill
1 reviews on 1 places
I am quite sad having to write this review, but i feel like I have to express my recent disappointment. I have been a patient here since 2016 after being diagnosed with ESRD. From the beginning, I was treated with the best all-around care. The doctors, the nurses, and even the room attendants provided the highest level of care I'd ever received. Over the years, I've been in the ER and admitted too many times to count. Always receiving the best care, I felt safe listened to and the nurses were just exceptional.
Fast forward to the last few months. The care from the doctors as well as the nurses upstairs (once you're admitted) is still by far the best, most thorough care I've ever received. This review is solely regarding the care received in the ER. My most recent visit was two days ago. I was experiencing severe abdominal pain and having trouble with deep breathing. So I went in and was seen right away. Labs and tests were started quickly. It was all downhill after that. My nurse (Kristi) drew blood, left, and that was the last I saw of her for the 4 hours I was there. I called and called no help from her. The nurse station even paged her to my room... NOTHING. upsetting was she walked by my room SEVERAL times even came in to grab something NOT A WORD. I received NOTHING for pain, so I waited for 5 hours only to leave at the exact same pain level I was at when I got there. She never came with discharge paperwork, so I left on my own. Walked right past her as I left still NOTHING
I was so upset but in too much pain to deal with. This is how my last few visits to the ER have gone. Nurses have become rude and dismissive in recent months. A few of the doctors are as well. I know it's stressful in the ER, so I gave it a chance,but I feel this is the new norm. I was sent home Sunday in an extreme amount of pain. I felt as though my concern was not properly addressed and completely ignored. Outside of lab work, nothing at all was done to ease my discomfort. I was literally left in a cold room for 4 hours. I couldn't even get them to bring me a cup of water. I asked 3 different people, and although they said I'll be right back. No one ever came they just kept walking by. It was very disappointing because Good Samaritan was always 5 star in the past. I hope it improves, but until then, I will seek care elsewhere. Sorry for the long review.
Fast forward to the last few months. The care from the doctors as well as the nurses upstairs (once you're admitted) is still by far the best, most thorough care I've ever received. This review is solely regarding the care received in the ER. My most recent visit was two days ago. I was experiencing severe abdominal pain and having trouble with deep breathing. So I went in and was seen right away. Labs and tests were started quickly. It was all downhill after that. My nurse (Kristi) drew blood, left, and that was the last I saw of her for the 4 hours I was there. I called and called no help from her. The nurse station even paged her to my room... NOTHING. upsetting was she walked by my room SEVERAL times even came in to grab something NOT A WORD. I received NOTHING for pain, so I waited for 5 hours only to leave at the exact same pain level I was at when I got there. She never came with discharge paperwork, so I left on my own. Walked right past her as I left still NOTHING
I was so upset but in too much pain to deal with. This is how my last few visits to the ER have gone. Nurses have become rude and dismissive in recent months. A few of the doctors are as well. I know it's stressful in the ER, so I gave it a chance,but I feel this is the new norm. I was sent home Sunday in an extreme amount of pain. I felt as though my concern was not properly addressed and completely ignored. Outside of lab work, nothing at all was done to ease my discomfort. I was literally left in a cold room for 4 hours. I couldn't even get them to bring me a cup of water. I asked 3 different people, and although they said I'll be right back. No one ever came they just kept walking by. It was very disappointing because Good Samaritan was always 5 star in the past. I hope it improves, but until then, I will seek care elsewhere. Sorry for the long review.