Local Guides World
Alicia Strickland
1 reviews on 1 places
My experience in the ER was fine. But my 3-star rating is because, a few years ago, my 93-year-old grandma was in the ER there, and they lost her hearing aids. Hearing aids that set a senior citizen on Medicare and a small pension back $2,000. And she was SEVERELY hard of hearing without them.
I didn't learn she'd lost them until a month later when I picked her up from the rehab facility across the street. I called it in right away.
I jumped through all sorts of hoops for well over a year before I was finally told my claim had been approved and the reimbursement check would be marked as a priority and then sent right away.
She never received the check.
And she died about a month later, so I had other things on my mind. And then, subsequent months following her death, 2 other family members died!
And then I got sick and have been dealing with my own health issues ever since.
I did try to get results from their HR department within 6 months of her death.
(By then, I was mad. My family had shrunk by 3, and my grandma had died without being able to hear, and that bothered her very much because she felt like a burden to everyone because we all had to yell for her to hear.)
HR said they would deal with it. But they never did. And because of my own health issues, I couldn't keep on them.
So... though treatment at Good Sam is good, everything else pertaining to customer relations and administration of departments leaves a LOT to be desired.
My word of caution: Be very careful of your stuff because you may not get it back... and you certainly won't get reimbursed for their error.
I didn't learn she'd lost them until a month later when I picked her up from the rehab facility across the street. I called it in right away.
I jumped through all sorts of hoops for well over a year before I was finally told my claim had been approved and the reimbursement check would be marked as a priority and then sent right away.
She never received the check.
And she died about a month later, so I had other things on my mind. And then, subsequent months following her death, 2 other family members died!
And then I got sick and have been dealing with my own health issues ever since.
I did try to get results from their HR department within 6 months of her death.
(By then, I was mad. My family had shrunk by 3, and my grandma had died without being able to hear, and that bothered her very much because she felt like a burden to everyone because we all had to yell for her to hear.)
HR said they would deal with it. But they never did. And because of my own health issues, I couldn't keep on them.
So... though treatment at Good Sam is good, everything else pertaining to customer relations and administration of departments leaves a LOT to be desired.
My word of caution: Be very careful of your stuff because you may not get it back... and you certainly won't get reimbursed for their error.