Local Guides World
The Entrepreneurial Adventurer Español
1 reviews on 1 places
Horrible service, no customer service attitude. Long waiting queues but other guests that are finished waiting and making times on the tables, reading, occuping a big table although there are 2...and not consuming anything. They were still there when we left.
Then we sat 4 persons on a table for 2 and we wanted to order through the qr code... Everywhere it is announced to order through that system and give our table number. See attached picture.
Then we see its not working so we ask the waiter, there are 3 waiters standing and chatting all the time, and then they tell us we have to order at the bar.
I go there and ineffective service.
I order but their system is not working, so we move to another.
Then we wait long time to get our food.
Then my vegan burger was not only small, usual for airports, but also cold and not really good. The coffee also cold.
The portion of curry is ridiculous but expensive.
Well then I ask if there is a manager ad they ask our feedback. He never showed up.
Then at the end one of those waiters asks if everything is fine. Obviously not.
She asks me if I want to speak to the manager. Then finally Ms. Chloe shows up. She asks me, I tell her all the points. She just excuses and nothing happened.
Welcome to great customer service.
I think there is much to learn from this example. How it not should work.
They could win much more. Happy guests, we are not the only ones, more money for the company, more efficient service, etc etc.
Moral: one has to be willing to learn and if really interested in feedback get into action. The rest doesn't count. Only concrete actions.
Then we sat 4 persons on a table for 2 and we wanted to order through the qr code... Everywhere it is announced to order through that system and give our table number. See attached picture.
Then we see its not working so we ask the waiter, there are 3 waiters standing and chatting all the time, and then they tell us we have to order at the bar.
I go there and ineffective service.
I order but their system is not working, so we move to another.
Then we wait long time to get our food.
Then my vegan burger was not only small, usual for airports, but also cold and not really good. The coffee also cold.
The portion of curry is ridiculous but expensive.
Well then I ask if there is a manager ad they ask our feedback. He never showed up.
Then at the end one of those waiters asks if everything is fine. Obviously not.
She asks me if I want to speak to the manager. Then finally Ms. Chloe shows up. She asks me, I tell her all the points. She just excuses and nothing happened.
Welcome to great customer service.
I think there is much to learn from this example. How it not should work.
They could win much more. Happy guests, we are not the only ones, more money for the company, more efficient service, etc etc.
Moral: one has to be willing to learn and if really interested in feedback get into action. The rest doesn't count. Only concrete actions.