Local Guides World
Circular-shaped airport pub serving classic English breakfasts, comfort food & real ales.
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Reviews — 8
Ordered the Manchester Breakfast and it arrived with one egg (instead of two), which had a hair on it. The manager was happy to get me a replacement breakfast and added on some free toast and orange juice as well.
Everything apart from the sausages and black pudding tasted good, although the grilled tomato could've been cooked for longer. Happy with the service though.
Everything apart from the sausages and black pudding tasted good, although the grilled tomato could've been cooked for longer. Happy with the service though.
Never ate here. Was charging my phone and a couple with a young child came over to sit down. The child made some noise and knocked something off the table. A female employee came over with a terrible attitude and said they were now closing the section and we had to move. As I was leaving she was shaking her head muttering things under her breath. Although I think this review will go unnoticed as every review on here about this place seems to be the same and I would take a guess that they’re all about the same employee.
Bloody rediculous. £3.85 for half a cup of latte? And the so called manager said it was a full measure. Disgusting.
Horrible service, no customer service attitude. Long waiting queues but other guests that are finished waiting and making times on the tables, reading, occuping a big table although there are 2...and not consuming anything. They were still there when we left.
Then we sat 4 persons on a table for 2 and we wanted to order through the qr code... Everywhere it is announced to order through that system and give our table number. See attached picture.
Then we see its not working so we ask the waiter, there are 3 waiters standing and chatting all the time, and then they tell us we have to order at the bar.
I go there and ineffective service.
I order but their system is not working, so we move to another.
Then we wait long time to get our food.
Then my vegan burger was not only small, usual for airports, but also cold and not really good. The coffee also cold.
The portion of curry is ridiculous but expensive.
Well then I ask if there is a manager ad they ask our feedback. He never showed up.
Then at the end one of those waiters asks if everything is fine. Obviously not.
She asks me if I want to speak to the manager. Then finally Ms. Chloe shows up. She asks me, I tell her all the points. She just excuses and nothing happened.
Welcome to great customer service.
I think there is much to learn from this example. How it not should work.
They could win much more. Happy guests, we are not the only ones, more money for the company, more efficient service, etc etc.
Moral: one has to be willing to learn and if really interested in feedback get into action. The rest doesn't count. Only concrete actions.
Then we sat 4 persons on a table for 2 and we wanted to order through the qr code... Everywhere it is announced to order through that system and give our table number. See attached picture.
Then we see its not working so we ask the waiter, there are 3 waiters standing and chatting all the time, and then they tell us we have to order at the bar.
I go there and ineffective service.
I order but their system is not working, so we move to another.
Then we wait long time to get our food.
Then my vegan burger was not only small, usual for airports, but also cold and not really good. The coffee also cold.
The portion of curry is ridiculous but expensive.
Well then I ask if there is a manager ad they ask our feedback. He never showed up.
Then at the end one of those waiters asks if everything is fine. Obviously not.
She asks me if I want to speak to the manager. Then finally Ms. Chloe shows up. She asks me, I tell her all the points. She just excuses and nothing happened.
Welcome to great customer service.
I think there is much to learn from this example. How it not should work.
They could win much more. Happy guests, we are not the only ones, more money for the company, more efficient service, etc etc.
Moral: one has to be willing to learn and if really interested in feedback get into action. The rest doesn't count. Only concrete actions.
The food came out within 5 mins of ordering but the chip must of been batch cooked and under a lamp on hot plate as they were dehydrated more than me. The burger bun was slightly stale and the gherkins did taste too good, the meat was so processed, Lettuce was ok. Was given no cutlery (sort of understand ) but also not napkins for my hand after being forced eat with hands! For £20 you would think I could of been better
I've Just Been To The Lion And Antelope For Breakfast And Trust Me It's WAYYY Better Than 3.2 Stars!! I Had Some Pancakes And Hash Browns For Breakfast And The Pancakes Were Delish! 😋 They Were Gorgeously Fluffy And The Syrup Was Spectacular! So Were The Hash Browns! The Food Was Tasty And The Orange Juice Was Alright! Kudos To The Staff! Also There's Chargers 4 Ur Phone| Btw The Food That My Dad Had Was Like Pretty Bad (it was the full English) So Please Please Don't Order That! (The Drop In Stars Was Because Of That) And The Coffee Was Cheap. Mostly Overpriced But Some Parts Are Ok
So me and my Fiancee are from Manchester and we were heading to Podgorica in Montenegro so we got through security at Terminal 3, So decided to pop into the Lion and Antelope for food and drink.
We were lucky to get a table as the pub was rammed, You can go to the bar to order food or drinks or scan the QR code along with your table number and the food and drink are delivered to your table.
Service was slow as the Pub was extremely busy but polite and friendly staff, Food was nothing special and was extremely over priced but it is an Airport so fully expected it to be expensive, Polite and Friendly staff, Restaurant wasn't overly clean but again there wasn't loads of staff and the pub was packed, Food wise we ordered chips, Chicken wings, Loaded Nachos, Food was bog standard and extremely overpriced for what it was.
Food was OK we, Pint was again overpriced but cold, Crisp pint,
2☆
We were lucky to get a table as the pub was rammed, You can go to the bar to order food or drinks or scan the QR code along with your table number and the food and drink are delivered to your table.
Service was slow as the Pub was extremely busy but polite and friendly staff, Food was nothing special and was extremely over priced but it is an Airport so fully expected it to be expensive, Polite and Friendly staff, Restaurant wasn't overly clean but again there wasn't loads of staff and the pub was packed, Food wise we ordered chips, Chicken wings, Loaded Nachos, Food was bog standard and extremely overpriced for what it was.
Food was OK we, Pint was again overpriced but cold, Crisp pint,
2☆
