Melanie Pereira

Very disappointed. The venue itself had enough space, was clean, the food was good and the kitchen staff were helpful. There was however a lot left to be desired in every other way. We did have some last minute number changes which was on us, but the venue staff were outwardly rude and hostile about changes. We came to set up Friday and there was no toilet paper in the washroom, and they held another meeting in our decorated space. The DJ booth situation was crazy. The venue rented out a package and did not know how to use it...the package should include specs required for people running their own music. DJ booth is not compatible with windows...they were told they needed a lap top and that was it so there were huge issues with that. The venue people were not well versed in their equipment, as they were unsure how to dim the lights when we asked and they needed to be reminded to turn onthe lighting package that was purchased. Even provided with a schedule staff were still pestering guests and the couple throughout the evening. Unfortunately, toward the end of the evening we were told to shut down as a guest procured outside alcohol. We understand this HOWEVER the man in charge of the venue manhandled the Bride even though we were attempting to clear out. Completely and utterly unprofessional and uncalled for. Lucky you are getting a 2 and that is for the good food and helpful wait staff.