Diana

Manager Larry provides poor customer service . On 12/16/24 the cashier forgot to give me one of my bags . Two small items with a value under $9.00. I called the store and was told they did have my items and the cashier realized after I left she forgot to give me my bag. I was told the bag would be held with my name on it . On 12/19 I went in to pick up my bag and they couldn’t find it . Manager Larry told me to go get the same items and he would replace them. I got the items and stood in line again . At the register Larry came over and asked for my receipt ? He never mentioned I needed my receipt and I didn’t even have my purse . I was told my name would be on my bag that they forgot to give me . I never thought I needed my receipt because I was told they would be in a bag with my name on it . Larry refused to give me the items stating it’s company policy that I must provide my receipt before he will replace the items that his associate forgot to give me .So .. they forgot to give me my bag , found it , supposedly put my name on it for me to pick up but lost it and now Larry is saying I need proof to get the items that they forgot to give me . Reminder this is 2 items totaling $8.18 . Larry was very dismissive and repeated that he will replace my items or give me a refund when I come back again with my receipt . Larry definitely needs to be trained in customer service .