HomeGoods

The store has an amazing selection of home decor, and accessories at budget-friendly prices. I found everything I needed to refresh my home with a modern touch without overspending. From one-of-a-kind decorative items to top-quality furniture, HomeGoods allowed me to save money while creating a beautiful, comfortable space. The range of options is truly impressive, and I'll definitely be back for my future home projects.

Manager Larry provides poor customer service . On 12/16/24 the cashier forgot to give me one of my bags . Two small items with a value under $9.00. I called the store and was told they did have my items and the cashier realized after I left she forgot to give me my bag. I was told the bag would be held with my name on it . On 12/19 I went in to pick up my bag and they couldn’t find it . Manager Larry told me to go get the same items and he would replace them. I got the items and stood in line again . At the register Larry came over and asked for my receipt ? He never mentioned I needed my receipt and I didn’t even have my purse . I was told my name would be on my bag that they forgot to give me . I never thought I needed my receipt because I was told they would be in a bag with my name on it . Larry refused to give me the items stating it’s company policy that I must provide my receipt before he will replace the items that his associate forgot to give me .So .. they forgot to give me my bag , found it , supposedly put my name on it for me to pick up but lost it and now Larry is saying I need proof to get the items that they forgot to give me . Reminder this is 2 items totaling $8.18 . Larry was very dismissive and repeated that he will replace my items or give me a refund when I come back again with my receipt . Larry definitely needs to be trained in customer service .

I went in recently looking for hello kitty Halloween merch. It was my 1st time there and I was excited about the Halloween merch so I took my time looking. I went in after the gym so I was in an old t, etc. The Mgr(possibly) was watching me like a hawk, and as I looked at items near the front she stood in front of the doors staring at me. (Mind u, I'm not a tweeker, nor am I the type to steal stuff.) The cashiers were very pleasant to talk to and polite. However, due to the lady watching me for no good reason, I will no longer be spending my money there. [I gave 1 star for the cute decor, and the 2nd star for the cashiers]

Larry was dismissive when I requested a deduction from a scuffed/scratched item(see photo of buff snowman ornament).
He lifted his glasses and said he didn’t see any damage and the “scuff” markings came that way. Okay, so you admit it is damaged then?
You’re mocking your customer by giggling and handing it back and walking away as you give your answer.
You’re not offering support, nor making this experience pleasant or helping. Do you even comprehend what customer service means?
Your empathy was lacking, you didn’t listen and there was no problem solving and especially not building any positive habits to assist customers in the future. Why are you in this position if you can’t handle something so simple?
Larry is taking it out on his customers because he is below average in intelligence.

Feedback and other concerns:
- Your endcaps and tables need to be worked on… they look like crap.

-Your Halloween needs to be a) markdown or b) marked out of stock. Many items not being marked.

-Several broken items on the floor or on shelves. Have your employees recover the aisles. Trash and merchandise doesn’t belong on the floor, it’s a hazard.

- Two associates provided as cashiers for a lengthy line? Come on.

Honestly the worst Homegoods I’ve encountered and having Larry there probably eating in the office doing nothing is showing for a poor floor. He needs to be provided training or he is just isn’t ready for that position and needs to step down.

Are your sales that terrible that you couldn’t even budge for a 10% discount? SAD.
Fix your mistakes.

I definitely love this store awesome stuff and finds .I definitely recommend it to everyone I know . My experience was a 5 star. Very friendly atmosphere as well.Good job to staff on setting and displaying.

Nice staff and a great collection of random goods. They have a pretty large selection of cat products too.

I had a great shopping experience at the Corona location, the staff was great and Jose T. loaded my purchased items into my car with care. He took care of customers in the order they were in line with a great attitude and smile on his face.