Molly Lomenzo

This was the WORST experience with a mental health provider I've ever had. I was relieved to find a clinic that took Medicaid because I was desperately in need of a psychiatrist for ongoing medication management. When I started with the nurse practitioner, things were going well and I really thought we connected and that she wasn't just another pill-pusher. However, no one told me that she was only available Thursdays and Fridays (not even full days most of the time) and that there was NO back up support at all for emergencies. I was hospitalized and could not get anyone there to help me-- the doctors at GW and I called her and the clinic several times over several days. No one escalated my request even though it was clearly an emergency. No one was able to support me and so I had to wait until she was back "online" nearly a week later. Both the nurse and clinic were defensive and offered weak apologies. Furthermore, the nurse was extremely rude in our final call and acted like we had not previously talked about refilling the meds that I was put on in the hospital-- in fact, she had never offered any good solutions in the 5+ weeks I worked with her besides putting me on yet another Rx that did nothing (I had made it clear that I was very unhappy with being on so many meds to begin with, that weren't doing a good job managing my bipolar II disorder). I understand how much pressure mental health services are under, especially during COVID. But this experience made my anxiety and stress so much worse, and Community Connections should be held accountable for their extremely poor level of care. If you can possibly avoid them, do so.