N Dawson

Can I give this agency a zero please. I will start with Management and not so much as the aides, they are not great but Management or Staff coordinators. Helen and Beverly, they have become to comfortable with my family whereas they will not call me or my family to let me know that an aide is not coming. These ladies are unprofessional and very defensive when it comes to making complaints on the aides. I have made complaints about the aides sleeping, not cleaning my Mom, not being there for appointments and their response is the aides work long hours and are tired. When I call Helen or Beverly to see why they have not sent an aide to my Mom house, they will hit the decline button or block my number. Please God shut this company down.