Ning Ridenoure

The do not have staff to answer phone. I lost an item on the plane in Taipei and was told to file Loss & Found when I got back. It charged me $37 just to submit the report with no one ever contact me whether the item was found or not. Worse yet, the emails I sent to both L&F page and the airlines' customer services got bounced!!! I had to complain to Paypal where I paid the report fees to get refund! I'll never ever fly this airlines again!!!