Alan Chiu

The space is really nice and prices pretty fair for the city and I wouldn't hesitate to buy things on site from them again since the quality is pretty good. I would avoid getting things shipped to you from them though, I purchased several bags of soil and I had to call 3 separate times to try and schedule a delivery and each time they kept telling me they would call me back with times and never did. After 2 weeks I called and asked to cancel the order, the person I spoke to didn't seem very pleased but told me the order was cancelled and I would get a refund ... 2 months later and still no refund and I'm out over $300 ... so be careful! I'm not sure if the deliveries are handled by a different team because the customer service at the actual store is great, everyone's always very friendly and helpful but the delivery experience has been pretty frustrating.