Local Guides World
Whitney Soule
1 reviews on 1 places
DO NOT TAKE YOUR KIDS HERE - they neglected my sick baby.
My son has been going here for about two months, and at first we didn’t have many concerns. Then last week at pickup they notified us they didn’t give him his bottles that day because they were “labeled with the wrong date”. When my boyfriend looked at them and said “Is today not November 8th?” She checked her phone and said “Oh”. We were told he was given regular milk all day, which was followed by him having diarrhea for several days. I don’t understand why, that morning at his first bottle, if they thought the date was wrong, they didn’t call us? Instead they made the decision to give him regular milk all day. I was upset because he wasn’t feeling good and I felt it was avoidable, but I understand things happen.
Then today I dropped him off at 7:00am, and came back right before 5:00pm, as I worked all day. When I walked in the door the assistant director said “Oh can I verify your phone number we have been calling you?” I said “Sure” and the number listed as my primary was 747474747 I looked at her and explained that’s not my number but the number below it was. (And I think anyone would logically be able to look at that and determine that’s probably not a real phone number but clearly a system mistake.) I asked why they’d been calling and she told me for the majority of the day my son who just turned one, has had a fever of 101.7. I immediately stopped talking to her and went to his classroom where I found him in the crib, facedown, still in his long sleeve onesie, pants and socks, with a red lobster face, hot to the touch. I picked him up and he didn’t immediately open his eyes, he was limp and lethargic. WHY - if they were unable to get ahold of me, did they let him deteriorate all day?? His temp was now 103. He has FIVE people listed in his contacts that could’ve been contacted. All people who were available to come pick him up today. But none of us were notified. And I understand they cannot give him Tylenol, but why not strip him down? He has short sleeve onesies and lightweight sweats in his bin as extra clothes. Why not put a cool rag on his head? And when he got to the point of lethargy, why not call 911?! I would rather a $5k+ hospital bill then picking up a lethargic baby.
I’m absolutely disgusted and mortified with how my child was neglected today. How could you let a baby worsen all day and not do so much as cool them down? The assistant director on my way out the door said “Here’s what you need to do to bring him back” with some little list, not “How’s he doing?” Or “Is he ok?” When I told her he wouldn’t be back, I got in my car and received a call from Novena, the center director. I’ve never received a more inauthentic call in my life, where she repeatedly said “Oh no”, “Oh no” on repeat.
They truly did not realize, or care how sick he was. I dropped off a happy, babbling baby, and picked up a baby who didn’t wake up when I picked him up. I’m absolutely mortified at how any child could be in that condition in a childcare facility, surrounded by staff. He will not be back. I would not recommend ever taking a child there, or entrusting them with your kids.
My son has been going here for about two months, and at first we didn’t have many concerns. Then last week at pickup they notified us they didn’t give him his bottles that day because they were “labeled with the wrong date”. When my boyfriend looked at them and said “Is today not November 8th?” She checked her phone and said “Oh”. We were told he was given regular milk all day, which was followed by him having diarrhea for several days. I don’t understand why, that morning at his first bottle, if they thought the date was wrong, they didn’t call us? Instead they made the decision to give him regular milk all day. I was upset because he wasn’t feeling good and I felt it was avoidable, but I understand things happen.
Then today I dropped him off at 7:00am, and came back right before 5:00pm, as I worked all day. When I walked in the door the assistant director said “Oh can I verify your phone number we have been calling you?” I said “Sure” and the number listed as my primary was 747474747 I looked at her and explained that’s not my number but the number below it was. (And I think anyone would logically be able to look at that and determine that’s probably not a real phone number but clearly a system mistake.) I asked why they’d been calling and she told me for the majority of the day my son who just turned one, has had a fever of 101.7. I immediately stopped talking to her and went to his classroom where I found him in the crib, facedown, still in his long sleeve onesie, pants and socks, with a red lobster face, hot to the touch. I picked him up and he didn’t immediately open his eyes, he was limp and lethargic. WHY - if they were unable to get ahold of me, did they let him deteriorate all day?? His temp was now 103. He has FIVE people listed in his contacts that could’ve been contacted. All people who were available to come pick him up today. But none of us were notified. And I understand they cannot give him Tylenol, but why not strip him down? He has short sleeve onesies and lightweight sweats in his bin as extra clothes. Why not put a cool rag on his head? And when he got to the point of lethargy, why not call 911?! I would rather a $5k+ hospital bill then picking up a lethargic baby.
I’m absolutely disgusted and mortified with how my child was neglected today. How could you let a baby worsen all day and not do so much as cool them down? The assistant director on my way out the door said “Here’s what you need to do to bring him back” with some little list, not “How’s he doing?” Or “Is he ok?” When I told her he wouldn’t be back, I got in my car and received a call from Novena, the center director. I’ve never received a more inauthentic call in my life, where she repeatedly said “Oh no”, “Oh no” on repeat.
They truly did not realize, or care how sick he was. I dropped off a happy, babbling baby, and picked up a baby who didn’t wake up when I picked him up. I’m absolutely mortified at how any child could be in that condition in a childcare facility, surrounded by staff. He will not be back. I would not recommend ever taking a child there, or entrusting them with your kids.