Local Guides World
Photos
There are no photos for this place yet!
Reviews — 8
DO NOT TAKE YOUR KIDS HERE - they neglected my sick baby.
My son has been going here for about two months, and at first we didn’t have many concerns. Then last week at pickup they notified us they didn’t give him his bottles that day because they were “labeled with the wrong date”. When my boyfriend looked at them and said “Is today not November 8th?” She checked her phone and said “Oh”. We were told he was given regular milk all day, which was followed by him having diarrhea for several days. I don’t understand why, that morning at his first bottle, if they thought the date was wrong, they didn’t call us? Instead they made the decision to give him regular milk all day. I was upset because he wasn’t feeling good and I felt it was avoidable, but I understand things happen.
Then today I dropped him off at 7:00am, and came back right before 5:00pm, as I worked all day. When I walked in the door the assistant director said “Oh can I verify your phone number we have been calling you?” I said “Sure” and the number listed as my primary was 747474747 I looked at her and explained that’s not my number but the number below it was. (And I think anyone would logically be able to look at that and determine that’s probably not a real phone number but clearly a system mistake.) I asked why they’d been calling and she told me for the majority of the day my son who just turned one, has had a fever of 101.7. I immediately stopped talking to her and went to his classroom where I found him in the crib, facedown, still in his long sleeve onesie, pants and socks, with a red lobster face, hot to the touch. I picked him up and he didn’t immediately open his eyes, he was limp and lethargic. WHY - if they were unable to get ahold of me, did they let him deteriorate all day?? His temp was now 103. He has FIVE people listed in his contacts that could’ve been contacted. All people who were available to come pick him up today. But none of us were notified. And I understand they cannot give him Tylenol, but why not strip him down? He has short sleeve onesies and lightweight sweats in his bin as extra clothes. Why not put a cool rag on his head? And when he got to the point of lethargy, why not call 911?! I would rather a $5k+ hospital bill then picking up a lethargic baby.
I’m absolutely disgusted and mortified with how my child was neglected today. How could you let a baby worsen all day and not do so much as cool them down? The assistant director on my way out the door said “Here’s what you need to do to bring him back” with some little list, not “How’s he doing?” Or “Is he ok?” When I told her he wouldn’t be back, I got in my car and received a call from Novena, the center director. I’ve never received a more inauthentic call in my life, where she repeatedly said “Oh no”, “Oh no” on repeat.
They truly did not realize, or care how sick he was. I dropped off a happy, babbling baby, and picked up a baby who didn’t wake up when I picked him up. I’m absolutely mortified at how any child could be in that condition in a childcare facility, surrounded by staff. He will not be back. I would not recommend ever taking a child there, or entrusting them with your kids.
My son has been going here for about two months, and at first we didn’t have many concerns. Then last week at pickup they notified us they didn’t give him his bottles that day because they were “labeled with the wrong date”. When my boyfriend looked at them and said “Is today not November 8th?” She checked her phone and said “Oh”. We were told he was given regular milk all day, which was followed by him having diarrhea for several days. I don’t understand why, that morning at his first bottle, if they thought the date was wrong, they didn’t call us? Instead they made the decision to give him regular milk all day. I was upset because he wasn’t feeling good and I felt it was avoidable, but I understand things happen.
Then today I dropped him off at 7:00am, and came back right before 5:00pm, as I worked all day. When I walked in the door the assistant director said “Oh can I verify your phone number we have been calling you?” I said “Sure” and the number listed as my primary was 747474747 I looked at her and explained that’s not my number but the number below it was. (And I think anyone would logically be able to look at that and determine that’s probably not a real phone number but clearly a system mistake.) I asked why they’d been calling and she told me for the majority of the day my son who just turned one, has had a fever of 101.7. I immediately stopped talking to her and went to his classroom where I found him in the crib, facedown, still in his long sleeve onesie, pants and socks, with a red lobster face, hot to the touch. I picked him up and he didn’t immediately open his eyes, he was limp and lethargic. WHY - if they were unable to get ahold of me, did they let him deteriorate all day?? His temp was now 103. He has FIVE people listed in his contacts that could’ve been contacted. All people who were available to come pick him up today. But none of us were notified. And I understand they cannot give him Tylenol, but why not strip him down? He has short sleeve onesies and lightweight sweats in his bin as extra clothes. Why not put a cool rag on his head? And when he got to the point of lethargy, why not call 911?! I would rather a $5k+ hospital bill then picking up a lethargic baby.
I’m absolutely disgusted and mortified with how my child was neglected today. How could you let a baby worsen all day and not do so much as cool them down? The assistant director on my way out the door said “Here’s what you need to do to bring him back” with some little list, not “How’s he doing?” Or “Is he ok?” When I told her he wouldn’t be back, I got in my car and received a call from Novena, the center director. I’ve never received a more inauthentic call in my life, where she repeatedly said “Oh no”, “Oh no” on repeat.
They truly did not realize, or care how sick he was. I dropped off a happy, babbling baby, and picked up a baby who didn’t wake up when I picked him up. I’m absolutely mortified at how any child could be in that condition in a childcare facility, surrounded by staff. He will not be back. I would not recommend ever taking a child there, or entrusting them with your kids.
This review is for KinderCare North Hazel Dell in Vancouver. My nearly 2 y/o is so lucky to have gone here and experienced such a caring and awesome group of staff including teachers, the director and asst director, the cook, and the ones who clean. They do art, read stories, eat VERY nice meals together, instill good habits like washing hands and they respond to potty needs properly, and the kids get extra perks like having a pony or goat over once in a while, and there are nice play structures, and water activities and also outside time is twice a day.
Most importantly, my kid is safe even with food allergies, I see that staff like their jobs, and it's clean. I would like a more secure code, but such an amazing place. Anyone who has their child here is really blessed.
Most importantly, my kid is safe even with food allergies, I see that staff like their jobs, and it's clean. I would like a more secure code, but such an amazing place. Anyone who has their child here is really blessed.
My daughter attended this center for almost 2 years and LOVED it so much! Her teachers were amazing and took time to teach her and take care of her more than any previous daycare. She is 4 and would get so sad when it was the weekend cause she wanted to go to school. The director was incredibly nice and truly cares about our children and was genuine, compassionate and considerate towards the children and families. She made the preschool graduation amazing and memorable going out of her way to ensure every child was personalized and provided the most adorable pictures and gifts. Thank you from bottom of our hearts!!! We will truly miss this center! Highly recommended and we fully intend to keep in touch and be pen pals from Alaska!
My 4y old son has been going here for a couple months + and he loves it all the teachers are wonderful.. infact they can get him to wear a mask longer than 5 min. Then they are doing something right.. So overall it's an awesome staff we've had an awesome experience and I plan on him attending there for a long long time 😁
My grandkids have been in kinder care since the age of 4month and they love it, they been there for 6 years now and my grandkids like it alot, and to me personally if my grandkids are happy in kindercare that means they are getting treated with love, care and I like that they are reliable and professional. I'm really happy we chose kindercare to take care of our grandkids I couldn't make a better choice.
My kids have been going here for almost 3 years and everyone shows them so much love and support as they've grown. Feels Like a family taking care of them❤
The director and Assistant Director will bold face lie about diaper changing, incident reports and teachers.
I would never again trust deanna or autumn with any child.
I would never again trust deanna or autumn with any child.
