Local Guides World
Best Computer consultants in Australia
Top Rated Computer consultants
Top Reviewed Computer consultants
Reviews
My laptop got drowned as water leaked thru my ceiling during current storm. I took my sad laptop to Layne with a faint hope it could be revived but more important my data retrieved from HD.
Laptop was dead but all my data was retrieved, layne gave me a full report incl photos so that I could claim on insurance. His documentation was accepted, without question, and his very fair bill paid.
I feel I received really great service and would comfortably use Layne again, without a doubt!!
Laptop was dead but all my data was retrieved, layne gave me a full report incl photos so that I could claim on insurance. His documentation was accepted, without question, and his very fair bill paid.
I feel I received really great service and would comfortably use Layne again, without a doubt!!
I highly recommend Arrow Computers in Cannington.
My 6 year old comp finally gave up on 11/04/2024. I needed a new computer and went with what the technician recommended, he added all my programs, set up my emails and everything was perfect. The service from the Cannington store was first rate and the price was good.
I have bought a few comps over the years and had data transferred BUT never has all my data been recovered and transferred so expertly.
My 6 year old comp finally gave up on 11/04/2024. I needed a new computer and went with what the technician recommended, he added all my programs, set up my emails and everything was perfect. The service from the Cannington store was first rate and the price was good.
I have bought a few comps over the years and had data transferred BUT never has all my data been recovered and transferred so expertly.
The service we have received from Layne has been outstanding. Each time we have a problem with the computer no matter what time during the day Layne has responded promptly and has patiently work through the issue/problem with me and has resolved the problem. Thank you Layne. Glenys April 2024
They were very accommodating and nice to me, aswell as clear and Concise information on what went wrong with my build too. Luke helped carry my pc to the car which helped a lot!
I ordered a monitor as a replacement and was informed the following day they did not have that exact model but one that was similar and looked the same.
After confirming it had the same mounts, same ports and looked the same I agreed to the new monitor.
When it arrived it was beige instead of the black I originally ordered. After calling up I was lied to being told I was informed of it being a different colour.
I then asked if they recorded calls and was told they do not.
For future sales I recommend giving better product descriptions especially when offering an alternative.
After confirming it had the same mounts, same ports and looked the same I agreed to the new monitor.
When it arrived it was beige instead of the black I originally ordered. After calling up I was lied to being told I was informed of it being a different colour.
I then asked if they recorded calls and was told they do not.
For future sales I recommend giving better product descriptions especially when offering an alternative.
Luke is such a very attentive, accommodating and cares for his customers needs and concerns. As well with all the staffs at storm computers. Highly recommended.
Excellent service, pricing and accurate diagnosis of issue. Layne is very knowledgeable and repairs are always completed in a timely manner in the neat and very well organised workshop. Highly recommend Perth Computer Help for your computer and laptop repairs and servicing.
Had a broken Mac screen that was repaired very quickly and for a very reasonable price (especially in comparison to some other repair shops across Perth we visited beforehand). Communication was consistent and easy. Definitely recommending this for anyone in need of repairs or services who wants an affordable and quick solution to whatever problem they might have :)
Laptop wouldn't start, went in on Sunday morning expecting a big fee and a few days wait. The team diagnosed and fixed the problem on the same day, with a much smaller fee than I expected. Prompt, professional, and very helpful.
Appreciated Luke's patience and service care over the phone, gave confidence to purchase thanks.
I have been dealing with Layne at Perth Computer Help for more than five years, and have always found him to be reliable, competent and available at short notice. I would have no hesitation in recommending him to anyone in need of computer assistance.
Very good service. Comprehensive.
Always dubious when dealing with online companies.. This business well and truly surpassed every negative or positive experience. Fixed my laptop screen efficiently and without hassle. I highly recommend using this company.
Fantastic service from start to finish. Thank you Edwin for an amazing and quick job of fixing up my laptop, and replacing the battery too. The backing of my laptop got damanaged due to a bad battery swelling and instead of getting me to spend money on the new backing - Edwin just fixed it for me! Will be recommending these guys to anyone in Perth who asks about computer technicians! Thanks again Edwin, legend!
My pc was blue screening and crashing non stop. They told me I need a new mobo. Bought one and it still didn't work. Took it back and they said it was faulty monk again.
they almost wouldn't take that mobo under warranty because I used 3 screws instead of 4 into the case for the mobo???? Worked fine for 4 years on my old parts.
Then told me I need a new PSU. 350 dollars in labor as well as parts, later and nothing is fixed. Took it to Austin computers down the road and told me within 1 day I had a faulty ram stick and got it replaced
they almost wouldn't take that mobo under warranty because I used 3 screws instead of 4 into the case for the mobo???? Worked fine for 4 years on my old parts.
Then told me I need a new PSU. 350 dollars in labor as well as parts, later and nothing is fixed. Took it to Austin computers down the road and told me within 1 day I had a faulty ram stick and got it replaced
I highly recommend Perth computer help. Layne repaired my MacBook Pro screen in such a quick timeframe and I’m very happy with the result. Thanks for all the help Layne!
It’s like pick your own strawberry farm, stuff everywhere part of the charm, service was friendly and stocks are plenty.
Bought a quad monitor stand and helped me with my pricing query !
Thank you!
Bought a quad monitor stand and helped me with my pricing query !
Thank you!
Just a super reliable, utterly professional and completely dependable business for laptops and their servicing. There isn't another like Portacom anywhere. You've been a life saver for decades. Thank you so much. If I could give a rating of 10 stars you'd have it.
Layne is a rock star! He got me in practically faster than I could even request a repair. Turned it all around in 24 hours with easy communication, flexible drop off/pick up, friendly service and completely fair rates!
I've purchased many note book computers from Portacom over the years. The notebook computers are setup, prepared and checked as part of the purchase agreement making for a hassel free experience. In addition their after sales service is excellent. Highly recommended.
Very unhappy. Changed all the cartridges in my Oki printer today. Printer then stopped working. Phoned Portacom for some help as they supplied the printer and the cartridges. Could give me the name of a guy who may or may not be able to help but will charge and probably not before Christmas. Appalling and dreadful.
Bought my new laptop through these guys and due to where I live and work was on a very tight time window to make everything happen and Neil went above and beyond for me and produced nothing but a miracle... couldn't be happier and highly recommend them!!!
Shout out to Philip for his excellent customer service, professionalism, advice and for getting my old laptop speeding along again! Thank you so much!!
Very poor service. They said that it would take 2-3 weeks for my laptop to be ready and it took over 5 weeks, and they didn't inform me of progress or that it would take any extra time. They also claimed that I had not paid when I did, and I received my laptop back with a scratch on the back, the crack on the screen had lengthened and my laptop no longer closes all the way. They were very unprofessional and had an attitude that told me they couldn't care less. Would not recommend getting anything repaired here.
greatest customer service very helpful and friendly
I'm thrilled with Josh's help on 24/10/23. He has a very calm manner and solved an Outlook problem very quickly.
My family has been going to Portacom for our computers for years now. The staff are fantastic and know their stuff. They are happy to help you find the right fit for what you need and the can upgrade and service on site.
Highly recommend anyone in WA who is looking for a computer to go to Portacom.
Highly recommend anyone in WA who is looking for a computer to go to Portacom.
These guys broke my laptop.
I left my laptop here for a general inspection, and when I picked in up after one hour, it was broke.
The laptop had a small mulfuction, but they opened it all and broke my screen. They separated the screen from the keyboard half and basically destroyed a 3 year old laptop.
When I asked, they simply responded that this is the state that they had received it in, it was not them who broke it. They just meant to "check it".
Disappointed but not surprised.
I left my laptop here for a general inspection, and when I picked in up after one hour, it was broke.
The laptop had a small mulfuction, but they opened it all and broke my screen. They separated the screen from the keyboard half and basically destroyed a 3 year old laptop.
When I asked, they simply responded that this is the state that they had received it in, it was not them who broke it. They just meant to "check it".
Disappointed but not surprised.
Its too expensive and don’t have any experience about laptops. He charge $50 but didn’t fix the problem. Its not recommended for anyone
Very poor service
Don’t come there
Very poor service
Don’t come there
I would give more than 5 Stars if I could. I had a NAS QNap TS 251+ There's an inherent flaw in this NAS on the mother board so be warned backup your data. This Qnap died with all my data on it. It doesn't matter if you've got a RAID configuration all data will be lost. Andrew, at Portacom, was able to get back all my data, years and years of work, and put it on a new NAS, so I could back it up. What an absolute super star he is, and I have a new NAS. He got the old NAS on Tuesday evening and my new NAS was ready for collection on Friday with all my data. What service!
Over the years I have swapped over a couple of batteries for my trusty road weary notebook computer. These guys really know what they are doing, and are quick along with being reasonably priced. Happy customer 😀
I was recommended to these guys by my software technician. He said they are the best. He was right.
Quick, efficient, communicative, reasonably-priced and explained everything they were going to do. I expected a week for the quote. I got as I delivered the notebook. They told me how long it was going to be and they beat that time. All with quality workmanship. Thanks.
Quick, efficient, communicative, reasonably-priced and explained everything they were going to do. I expected a week for the quote. I got as I delivered the notebook. They told me how long it was going to be and they beat that time. All with quality workmanship. Thanks.
We've used Computer Mechanics twice now, and both times they've been wonderful. Easy to talk to, and so fast! When my daughter's laptop screen cracked, I spent weeks in a game of phone-and-email-tag with HP trying to arrange for the repairs. that got me nowhere. One phone call to Computer mechanics, and literally a 20 minute wait in-store while they repaired the screen, and it was done! Amazing. Highly recommend them to anyone who needs computer repairs, whether you're an expert or a complete technological neanderthal. Computer Mechanics are the people for you.
An excellent experience. I have a late-model performance laptop that requires a tough-to-get-a-hold-of new RAM configuration. Steve & Luke maintained excellent communication, and they even installed the RAM at my request--which turned out to be a much more involved process than I expected. Will definitely return and would highly recommend. While the service might be a bit slower when you arrive due to their small staff and store footprint, it's well worth the wait.
My experience with Computer Mechanics was amazing! I am a student and I really need my computer for assignments so when I dropped my computer and the screen smashed I was devastated. The price was reasonable and eventhough they said it would take 2 weeks max to get the parts required, I heard back earlier and they fixed my computer within an hour! Seamless service, friendly staff! The guy even cleaned the dust out of the exhaust without being asked! My computer has been working just fine since the repair so Thank you for the great experience!
Talked through a build with Luke and supported by Steve. Great service, advice, reasonable price, no hard sell, great result. (Not to mention the young lady I dealt with at the desk at pick up who helped me lug stuff outside to the car. Apologies for not recalling her name). Thanks folks.
Great service with regards to laptop repairs. Excellent knowledge, and support by an experienced team. Phil in particular was exceptional. Highly recommend 👍.
Have give 5 star always. Phil fixed my Laptop as he fixed my problems last time. Always please with the service. Thanks guys.
Had a major as,I thought scam affecting my computer,but after spending a short while with Phillip over the phone he had it all sorted.
His patience and professional approach to my problem was highly commendable.
Many thanks.
Garry
His patience and professional approach to my problem was highly commendable.
Many thanks.
Garry
Recently put my laptop in for repair, the guy I dealt with when dropping it off and picking it up was great. Communication was also good.
Parking out the back makes it easier to access. Service Department is out the back up the driveway, then up a set of stairs. Will definitely come back if I have any other issues with our home computers. Cheers thanks guys!
Parking out the back makes it easier to access. Service Department is out the back up the driveway, then up a set of stairs. Will definitely come back if I have any other issues with our home computers. Cheers thanks guys!
I dropped my Laptop in as it failed. They told me it would be 1 day and $196 to repair. I picked it up in 1 day, and the bill was $196. They also repaired my mothers computer, and the price and time quoted was met with no issues. I recommend Arrow as I found their Service was good and Prices were fair.
Layne is extremely helpful and his skill is amazing. I had an issue with my laptop fan and was expecting a replacement is needed. Layne found out the noise was caused by a piece of sticker. He is honest and charged me for his labour when he could have charge me for the full price. My wife laptop hinge was broken and he even help us to source for the replacement and get it fixed. Really appreciate his work and would highly recommend him to anyone who need IT support. Thank you.
Had some difficulties with a new PC build on Australia Day. Dropped it in to Phil the next morning and he had it up, running and ready for pickup that same afternoon.
Not only did he find the problem with my build but he also did cable management and installed Windows 10 and relevant drivers so that everything was ready to go.
Very reasonable price and amazingly quick.
Highly recommended.
Not only did he find the problem with my build but he also did cable management and installed Windows 10 and relevant drivers so that everything was ready to go.
Very reasonable price and amazingly quick.
Highly recommended.
A new PC build went wrong so a friend recommended these guys. Spectacular service and attention to detail at very reasonable prices. Community throughout was prompt and thorough with the job turned around quicker than expected. Highly recommended.
We have bought countless computers from the arrow team. Their customer service is industry leading and the prices are very competitive
The support and customer service is sadly lacking at this business. Bought a $1000 laptop on 30 March 20, three weeks later had a BSOD error. Attended and was advised it would cost $198 to reload Win10. I bought this laptop for my 82yr mother, so that she could keep in contact with family while in lockdown. I told the technician and tried to appeal to any form of community spirit or genuine customer service , he was not interested. I would not recommend this business if you expect any form of support after your purchase.
The chap was very helpful after I told him what had happened to my old computer & told me of a very cost effective solution to resolve the situation.
We had a very good experience while buying a new laptop for what we feel was a reasonable price. Dipesh was very helpful in explaining anything which we asked and had the laptop setup ready to go within 24 hours.
Also we know that we can get help if needed in the future.
Thanks Arrow.
Also we know that we can get help if needed in the future.
Thanks Arrow.