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Honda Des Sources
Reviews
I already had a great experience leasing the car and the servicing is terrific. They don't try to upsell when it's unnecessary. Then this week I met with Sean for my buy back. Everything went smoothly and he even went the extra mile to make sure my second appointment was on the date that I needed. Best dealership I've ever been to. Honestly.
Went there to get my car fixed for an A/C issue. Nicola had me all set for repairs while explaining the procedures. Repairs took longer than expected because of unforeseen circumstances but nonetheless got taken cared of at the original quote. Oleksiy took over my file and maintained the same level of high customer service since Nic went on vacation. Great experience would highly recommend !
Friendly staff to greet you. Unfortunately not all their mechanics are competent. They performed an expensive repair which didn't remedy the problem. After paying the invoice, leaving and driving around the block. I returned to the dealer. When they realized what was really the issue, they insisted I pay again to fix something completely different. Are they dishonest or simply incompetent? I'm guessing a bit of both.
Last Wednesday, as I was preparing to head out of town, my car
had an issue. I brought it to Honda des Sources dealership, and though the Service department was very busy that day, seeing my predicament they immediately accommodated me and resolved the issue with astounding speed within minutes. They did not charge me and my car is working perfectly ever since!
I have to greatly thank the Manager, Mr. Oleksiy S. for his stellar customer service! He and his team, especially Ms.Alexia at the Service Department and Mr. Anthony in the Detailing Department are all outstanding! They are very personable, very attentive to every customer and very competent and consummate professionals.
I wholeheartedly recommend Honda des Sources for it's excellent and exceptional service.
had an issue. I brought it to Honda des Sources dealership, and though the Service department was very busy that day, seeing my predicament they immediately accommodated me and resolved the issue with astounding speed within minutes. They did not charge me and my car is working perfectly ever since!
I have to greatly thank the Manager, Mr. Oleksiy S. for his stellar customer service! He and his team, especially Ms.Alexia at the Service Department and Mr. Anthony in the Detailing Department are all outstanding! They are very personable, very attentive to every customer and very competent and consummate professionals.
I wholeheartedly recommend Honda des Sources for it's excellent and exceptional service.
I recently had an excellent experience with the service department at Honda Des Sources, and I’d like to commend their outstanding team.
As soon as I arrived, Christina Morgan at the front desk welcomed me with a friendly smile and handled all the paperwork with great efficiency.
I also had the opportunity to meet the Service Director, Oleksiy Starovoytov. He took the time to address all my concerns and ensured that my vehicle received the meticulous care it needed. His professionalism and dedication to customer satisfaction were clear throughout the entire process. He kept me informed about the progress of my car and ensured that everything was completed to the highest standard.
The quality of the service provided was exceptional.
I highly recommend Honda Des Sources for their superb service, approachable staff, and attention to detail. A special thanks to Mr. Starovoytov and Christina for making my experience so positive!
As soon as I arrived, Christina Morgan at the front desk welcomed me with a friendly smile and handled all the paperwork with great efficiency.
I also had the opportunity to meet the Service Director, Oleksiy Starovoytov. He took the time to address all my concerns and ensured that my vehicle received the meticulous care it needed. His professionalism and dedication to customer satisfaction were clear throughout the entire process. He kept me informed about the progress of my car and ensured that everything was completed to the highest standard.
The quality of the service provided was exceptional.
I highly recommend Honda Des Sources for their superb service, approachable staff, and attention to detail. A special thanks to Mr. Starovoytov and Christina for making my experience so positive!
I am very satisfied with the entire work performed on my vehicle. I want thank service manager Alex, Service Advisor Nico and the technician Jason that performed an excellent job. It shows they know how to keep a customer happy. Thank you all.
I had an excellent experience at Honda Des Sources, particularly with Roman in the used car department. From the moment I walked in, the entire team was incredibly friendly and welcoming. Roman went above and beyond to meet me where I was at in my car-buying journey, providing helpful insights and making the process smooth and enjoyable. Their customer service was top-notch, and I felt truly valued as a customer. Highly recommend Honda Des Sources for anyone in the market for a vehicle.
Not sure if this is a new policy, but shilling transmission fluid when my car doesn't need replacing is a really awful sales practice. Note to other customers, I highly encourage you to start learning basic car maintenance so you can understand whether you are being ripped off or not. As a long time customer I am extremely disappointed, and will never come back here again.
Good service. Took a little longer than usual. Lady that was advising was always calling someone over to help her. Must be new. Nice to see another lady in a male dominated industry.
Great place! Quick and efficient. I had a synthetic oil change and a back wiper replaced. Blair has serviced my vehicle a few times and I’m always pleased, as he is friendly, professional and knowledgeable. He always makes the extra effort to ensure you are satisfied. Thanks Blair! ☺️
just bought helly hansen but do not have the merch yet
Superb management by Jody and Brent make this Canadian Tire a great place to shop. They are always willing to help our Volunteer Fire Department with fair pricing, especially on larger purchases. You guys have a great team all around at your store in all departments.
Disappointing and Dangerous: Vehicle Inspection is a Joke
On June 15, 2024, I went to Canadian Tire (1608 The Queensway, Toronto location) to change the air filter on my Nissan. Knowing that Canadian Tire provides a free Vehicle Inspection Report with its service, I specifically requested this inspection (checking and filling up fluids) as I was planning a long road trip.
After arriving home and reviewing the given Invoice, I noticed that the "INSPECTION REPORT" checklist was left completely blank. I looked under the hood and discovered that none of the fluids (brake/coolant) had been added, leaving the reservoirs almost empty near the "min line".
Two days later, on June 17, 2024, I returned to the same Canadian Tire location to request a tire valve test/repair. Additionally, I requested the routine Vehicle Inspection again, asking for a printed report with proper checkboxes marked, and mentioned that everything was left blank the first time. Despite dealing with the same service counter person and the same technician, I received no apology or sign of remorse—business as usual.
After 2 hours of waiting, I got the "INSPECTION REPORT" indicating that everything, including fluids, was OK, except for the brake fluid, which was marked as "low" and was not filled because a brake inspection (at an additional charge) was needed. Otherwise they can't fill up the brake fluid (??!)... Upon arriving home, I looked under the hood again and noticed that, in addition to the near-empty brake fluid reservoir, the coolant reservoir was also empty. Although, I received printed confirmation that the coolant was okay and filled, nothing had been done.
It seems that the Canadian Tire "VEHICLE INSPECTION" and the printed report are a joke—providing false assurance that the car is in good condition and ready for a long drive, when it isn't. This is not only disappointing but also disgusting, as the Canadian Tire auto service staff, by not doing their job, put their customers at risk of further expenses, easily avoidable road troubles, and ultimately the hazard of health-life accidents... Ultimately, I ended up refilling the needed fluids (brake, coolant) myself. I am attaching photos to show the Canadian Tire technicians the empty and refilled fluid reservoirs that can be noticed at first glance.
Sadly, I must say that I experienced ZERO ETHIC, ZERO ACCOUNTABILITY and ZERO COURTESY from the Canadian Tire staff at . For reference, Invoice numbers are 20007000307264 and 20007000307355.
On June 15, 2024, I went to Canadian Tire (1608 The Queensway, Toronto location) to change the air filter on my Nissan. Knowing that Canadian Tire provides a free Vehicle Inspection Report with its service, I specifically requested this inspection (checking and filling up fluids) as I was planning a long road trip.
After arriving home and reviewing the given Invoice, I noticed that the "INSPECTION REPORT" checklist was left completely blank. I looked under the hood and discovered that none of the fluids (brake/coolant) had been added, leaving the reservoirs almost empty near the "min line".
Two days later, on June 17, 2024, I returned to the same Canadian Tire location to request a tire valve test/repair. Additionally, I requested the routine Vehicle Inspection again, asking for a printed report with proper checkboxes marked, and mentioned that everything was left blank the first time. Despite dealing with the same service counter person and the same technician, I received no apology or sign of remorse—business as usual.
After 2 hours of waiting, I got the "INSPECTION REPORT" indicating that everything, including fluids, was OK, except for the brake fluid, which was marked as "low" and was not filled because a brake inspection (at an additional charge) was needed. Otherwise they can't fill up the brake fluid (??!)... Upon arriving home, I looked under the hood again and noticed that, in addition to the near-empty brake fluid reservoir, the coolant reservoir was also empty. Although, I received printed confirmation that the coolant was okay and filled, nothing had been done.
It seems that the Canadian Tire "VEHICLE INSPECTION" and the printed report are a joke—providing false assurance that the car is in good condition and ready for a long drive, when it isn't. This is not only disappointing but also disgusting, as the Canadian Tire auto service staff, by not doing their job, put their customers at risk of further expenses, easily avoidable road troubles, and ultimately the hazard of health-life accidents... Ultimately, I ended up refilling the needed fluids (brake, coolant) myself. I am attaching photos to show the Canadian Tire technicians the empty and refilled fluid reservoirs that can be noticed at first glance.
Sadly, I must say that I experienced ZERO ETHIC, ZERO ACCOUNTABILITY and ZERO COURTESY from the Canadian Tire staff at . For reference, Invoice numbers are 20007000307264 and 20007000307355.
Called to get ac checked they told me I have to come into store. Went into store and asked how long would it take. They told me I was next in line and it would be about 30 minutes. Cars were going in and out and my car was still there. Over 2 hours I asked for my keys and left the store. I guess people's time is not important to them.
Nice store, really big and well laid-out. Great selection of products. Lots of parking, other shopping nearby.
I usually would give this store a 5/5. Unfortunately, I was there last week and made a large and expensive purchase. The one staff member who was willing to help was absolutely amazing. The three I talked to before her were so rude and had zero work ethic. The three of them were just talking to each other and ignoring other customers who were also looking for help. I could keep ranting, but I won't. So thank you to the amazing one who did help. I wish the rest of the staff were as helpful as you.
Poor customer service by their employee vasudha just passing by Canadian tire thought to buy some stuff and when i went to check-in counter she was on counter 7 and behaved to bad i think she didn’t got proper training how to deal with customer this kid must be polite and know how to deal with customers i will pass by again and will see if their is change in her behaviour after this review i hope she understands this thank you
I had recently visited our town's local Canadian Tire to potentially purchase some fishing gear as a Father's Day gift to my dad, when I met Carlos who had assisted me. I have to say, I had almost forgotten what it's like visiting this Canadian Tire and having someone with knowledge of the things being sold rather than just someone working a generic retail position constantly guessing everything. Carlos was a wealth of knowledge in terms of my fishing purposes and I was honestly so thankful for not only his insight but, the fact he most likely saved me so much time on research itself. A true employee's interaction potential should be measured in how efficiently they can find solutions for customers rather than extending a customers day there given their lack of product knowledge itself. Carlos, I cannot thank you enough for your time, in turn improving my time on a busy weekend day. To his management, I simply wanted to say that Carlos is an asset to your business and I'm certain that this experience is in no way isolated and that I guarantee he improves the days of many locals citizens in each interaction he shares. Thanks once again, Carlos.
The selection was good, but the particular service we had was amazing. The man who assisted us, Salad, was helpful to get us our large items, very friendly, and insisted on getting us a cart when we realized we had too much to carry. We came back for more of the same items and he helped us again.
In the past couple of years I have been avoiding the store in Charlottetown. The store started allowing dogs into the store with their owners. They are loud and in some cases not held very tight on a leash. Fights have even broken out. I am quite leery of dogs to begin with. But this is over the top. I was a regular customer at Canadian tire. Now I avoid it as much as possible.
I had an outstanding experience at Honda Des Sources! The entire team was incredibly professional, knowledgeable, and friendly. From the moment I walked in, I felt welcomed and valued. The sales staff provided excellent guidance in choosing the perfect vehicle, and the financing process was seamless. The service department was equally impressive, ensuring my car runs perfectly. Thank you to everyone at Honda Des Sources for your dedication and exceptional customer service. I highly recommend this dealership to anyone looking for a reliable car and a great buying experience
I have a new model vehicle and The GCOC Team quickly realized that their network did not yet offer the required oil filter. They ordered and received the oil filter on the same day, called me back when it was received and then completed the required services. I could not be happier with the service that I received and HIGHLY recommend the Quinte West location !!!
Thank you Team GCOC
Thank you Team GCOC
Great store, has lots of great products and selection, useful employees, tire centre/car and automotive repairs. This is also a fairly new location and is very clean. Even things like their Triangle Rewards Program are very good, I saved over 40 dollars using it. Overall I would highly recommend this store and any Canadian Tire store. 5 stars.
Very disappointed. Ct has always been a go to place. Have been dealing with CT for approximately 60 years. Purchased a battery for the car about 1 month ago. The deal at the time was a $30 promo card and $20 dollars worth of CT points. Today went to CT to buy some tools and parts for a project. When the young lady helped find what I was looking for in a locked cabinet she informed me she had to take it up to the cash, really did not appreciate being treated like a thief. Then at the till after the young lady rings it up, over $190, I say can I use my CT points and give her my phone number. She then informs me I can not use the points without some kind of a card, really. Then I give her the promo card I received 1 month ago and she informs me it has expired. Really, expired in 1 month? I asked to see a manager and a guy shows up in a black shirt and asks me what the problem is, again really?, I informed him of the issues and he says nothing I can do corporate policy. I informed him I have been a loyal CT customer for 60 years and that this was unacceptable. He gives me the deer in the headlights look and shrugs. I told him if that is your decision that I was done and would no longer be a CT customer after 60 years. Now that is customer Service for you.
If you are walking in for a tire change or anything serviced at this location, make sure you make an appointment. I came the night and the girl said they were busy and to come for around 8am the next day. I came in the morning on Saturday May 11, and I waited for 3.5 hours just to get my tire changed and aligned. I could have just gone to Mr. Lube nearby and get this done sooner. I laughed at the guy who is asking me if I wanted to get my oil change and wheel balanced. NOT STAYING HERE FOR ANOTHER 3 HOURS!!! Unbelievable, I'll never come to this location again.
The name of the store is "Canadian Tire" You would think at the very least, they could sell you a complete set of summer tires... Nope. Only could give me three, then it took a week of attempts to get this elusive 4th tire- had to keep calling them to remind them to order the 4th tire, and every time I called, they had no idea what was going on. They have zero concern for an incomplete job, and no desire to deliver adequate customer service.
The team at the Bridgewater CT is not only disorganized, incompetent, and rude- they are also completely miserable. Everyone from the cash to the auto service is in a complete state of apathetic degeneracy.
While we are at it- Doesn't help that they take part in TFW programs, degrading local economy, devaluing Canadian income, and hiring folks into CS positions who can barely put a sentence together in English.
The team at the Bridgewater CT is not only disorganized, incompetent, and rude- they are also completely miserable. Everyone from the cash to the auto service is in a complete state of apathetic degeneracy.
While we are at it- Doesn't help that they take part in TFW programs, degrading local economy, devaluing Canadian income, and hiring folks into CS positions who can barely put a sentence together in English.
Ryan is awesome and gave us the best customer service. He went out of his way to make sure we had the right product and he knows the whole store by heart. Canadian tire legend.
Called in Saturday morning and booked to have four tires installed the following Wednesday morning, quoted the price for the tires and install, and book the appointment for 8 am.
I show up to see if I can drop off my car early on Tuesday evening, and was told they have no record of my appointment and are sold out of all tires that fit my vehicle. If there was some miscommunication or further information from me, I would have appreciated a quick call and heads up.
EDIT: after asking me to email them my phone number I did, they never called or responded lol
I show up to see if I can drop off my car early on Tuesday evening, and was told they have no record of my appointment and are sold out of all tires that fit my vehicle. If there was some miscommunication or further information from me, I would have appreciated a quick call and heads up.
EDIT: after asking me to email them my phone number I did, they never called or responded lol
Hi Was having problem with my battery.The manager Tim was very friendly and helpful.He explained everything to me and did not push a new battery.He suggested it to me.Guy who did work acknowledged me.Wad in and out within just over an hour.Would definately go back.!!! Thanks Tim Worked at CT when I was 17🤗😻☄️
This store is so frustrating. This time I called, wondering about getting a balloon bouquet. Chose housewares, the girl who could barely speak English, said she'd transfer me, the next guy, also, could hardly speak English, said he'd transfer me but instead hung up on me. I called back, chose general customer support the next time, the guy, again, could barely speak English, asked if it was a plant I was talking about when I asked about a balloon bouquet. I said, no, you clearly don't know what I'm talking about, so can I speak with a manager perhaps, he came back, could I just tell him the product number, he'll look it up, I said I don't have a product number, I'd like a manager please. After waiting on hold for 5 minutes, I figure I was just being waited out so ended up just hanging up. I'll take my business elsewhere. I'm just glad I didn't drive across town and waste my lunch hour being ignored by staff which is my usual experience there.
🚲 Winning Bike Buying Experience 🚲
I want to give credit to the two young men in the sporting goods department yesterday afternoon. My son and I were in specifically to buy a bike for him, and they made the process easy. Both of them worked quickly to find what was a best fit for my son at a price that was right for my wallet. Both fellows helped us peruse the inventory on the floor, verified in inventory in the back for a bike we asked about that wasn’t built yet, and made sure the one my son wanted was the right size for him.
They were both extremely polite and truly seemed engaged in their jobs which I find is often rare in young retail workers these days.
Thank you both for being so awesome!! 🥇Keep up the amazing work!! 👏🏼
I want to give credit to the two young men in the sporting goods department yesterday afternoon. My son and I were in specifically to buy a bike for him, and they made the process easy. Both of them worked quickly to find what was a best fit for my son at a price that was right for my wallet. Both fellows helped us peruse the inventory on the floor, verified in inventory in the back for a bike we asked about that wasn’t built yet, and made sure the one my son wanted was the right size for him.
They were both extremely polite and truly seemed engaged in their jobs which I find is often rare in young retail workers these days.
Thank you both for being so awesome!! 🥇Keep up the amazing work!! 👏🏼
I've recently purchased a few higher ticket items from this location and each time it's been such a production to try to get the physical items. They are always in their "warehouse" and I have to come back to next day to pick them up. That's an extra hour of my time that really shouldn't be expected of a customer when it says you have items in stock. No other Canadian tire I've been to conducts business this mismanaged. No wonder it takes the staff so long to find the items, the store is so cluttered and the back at receiving doors is a complete disaster.
Oh yeah, while Im at it, you may want to try to treat your part time student staff like humans and not yesterday's trash. Stop docking their pay.
Oh yeah, while Im at it, you may want to try to treat your part time student staff like humans and not yesterday's trash. Stop docking their pay.
My experience at Volkswagen was exceptional, largely thanks to Alex Kamal. He made purchasing my 2020 Q5 S-Line a breeze. Alex was incredibly helpful, patient, and a pleasure to deal with. He took the time to understand my needs and never made me feel rushed. Thanks to him, I'm now driving my dream car. Highly recommend Alex and Volkswagen Des Sources for anyone in the market for a new vehicle!
Unhelpful and rude. Brought my car in to get the radio fixed (radio was turning on on it's own. Even when the key wasn't in the ignition). Got the car back and the radio code wasn't put in. Went back to get the radio code and they wanted to charge me 150$ for the code. They also did an oil change without consulting me before doing it.
Told the representative that they didn't call me to confirm the oil change and said "that's impossible".
I explained the radio issue I was having and he said "that's how it's supposed to work", I told him he must change his car battery a lot of his radio turns on on it's own and plays overnight. He then said "oh ya, that's not normal". I was constantly made to feel like I was a liar. I will never bring my car back here.
Told the representative that they didn't call me to confirm the oil change and said "that's impossible".
I explained the radio issue I was having and he said "that's how it's supposed to work", I told him he must change his car battery a lot of his radio turns on on it's own and plays overnight. He then said "oh ya, that's not normal". I was constantly made to feel like I was a liar. I will never bring my car back here.
The team at this Great Canadian Oil Change are absolutely great! Polite and certainly knowledgeable! I have found the service is a bit slower compared to other oil changers I have visited in the past, but the quality of work is certainly worth a bit extra time.
Full of clueless foreigners because the owner is too cheap to hire anyone with half a brain 🧠. Frequently out of stock on items, especially any time there's a sale. Too stupid to properly order so out of stock items remain out of stock for months at a time. Not to mention that the service department is full of incompetent technicians who cannot and will not follow simple service instructions, I certainly wouldn't let these clowns touch my car again...
I have never been to a better Canadian Tire anywhere else across Canada. I almost swore them off entirely, but this store changed my mind. The staff are always helpful and friendly!
Nick from the auto department took the time to help me figure out what socket I would need for my lug nuts and even tested it out on my car first to know the exact size, then he showed me the best deal for the torque wrench and sockets.
Great service. Appointment time was respected and service was very quick.
My tire deflated for no reason..brought here and had them check, they found the problem quickly, 2 tiny nails stuck in it... :(
But they patched it really quick, only too them 2 hours. They did an inspection and from my carplate light was out, so they fixed that too. It's a bit pricey comparing with other no name repairing shop, but overall is pretty satisfied.
Got here at 3pm and got out at 5pm.
(side note, brought it to mr lube before I got to Canadian Tire, their solution was forcing me to buy 2 new tires.....I rejected it of course)
But they patched it really quick, only too them 2 hours. They did an inspection and from my carplate light was out, so they fixed that too. It's a bit pricey comparing with other no name repairing shop, but overall is pretty satisfied.
Got here at 3pm and got out at 5pm.
(side note, brought it to mr lube before I got to Canadian Tire, their solution was forcing me to buy 2 new tires.....I rejected it of course)
Excellence in sales and service since 2006. We have been repeat customers for both our cars. Highly recommend. Hands Down. Looking forward to another purchase soon.
⭐⭐⭐⭐⭐
I had an exceptional experience at Volkswagen Des Sources, and I can't thank them enough! Elliot, our sales representative, was beyond professional, attentive, and truly made the entire car-buying process exciting. His expertise and dedication were evident from the moment we stepped onto the lot.
I also want to give a shoutout to Lorence, Mike, Mark, and Mina who were all fantastic and contributed to making our experience memorable. Their friendly demeanor and willingness to go above and beyond truly set them apart.
Thanks to the incredible team at Volkswagen Des Sources. I highly recommend this dealership to anyone in search of a seamless car-buying experience. Cheers to the team and my new ride!
I had an exceptional experience at Volkswagen Des Sources, and I can't thank them enough! Elliot, our sales representative, was beyond professional, attentive, and truly made the entire car-buying process exciting. His expertise and dedication were evident from the moment we stepped onto the lot.
I also want to give a shoutout to Lorence, Mike, Mark, and Mina who were all fantastic and contributed to making our experience memorable. Their friendly demeanor and willingness to go above and beyond truly set them apart.
Thanks to the incredible team at Volkswagen Des Sources. I highly recommend this dealership to anyone in search of a seamless car-buying experience. Cheers to the team and my new ride!
My recent experience in buying my Jetta was great Don ‘s support was super. He was very knowledgeable and he made himself available for me whenever I required his support. Very happy with VW purchase. Only issues is that I did not get a spare tire.
The auto shop has older guys at the phone, but kids are working the tools, who have no idea what they're doing. They overcharge and encourage you to do work that isn't necessary and are way overpriced for what they do.
They tried getting me to pay $1500 to replace the e brake pads, really ? They said I need to remove the axle to do it, lol. I had it done elsewhere for a few hundred, and they didn't need to remove the axle....
I think they need to hire some actual mechanics who know what they are doing.
They tried getting me to pay $1500 to replace the e brake pads, really ? They said I need to remove the axle to do it, lol. I had it done elsewhere for a few hundred, and they didn't need to remove the axle....
I think they need to hire some actual mechanics who know what they are doing.
Really good food had Lentil soup very delicious and cheese tea biscuit also great tasting recommend eating here.
Came for a recall repair and was one of the smoothest processes I’ve ever had. Megan made the appointment and was super helpful and efficient. The appointment itself was as long as they had predicted and the employee at the service counter had great customer service skills. Finally the shuttle service was A1! Thank you!
I bought a used Honda CR-V 2019 from them less than 1 month ago and after care is completely non-existent. It's disappointing because they were very accommodating to rush the sale at my request. However, I was refused a follow-up at the service department concerning noises, broken equipment and maintenance lights that appeared a few days after purchase. I was told, and I quote: "We did check the car as we were supposed to but there wasn't anything to be done at the time of purchase. We aren't responsible for the oil changes or basic maintenance of the car because it isn't certified. If it was bought from Honda that would make it certified and they would have done the maintenance but you bought it from a Volkswagen dealership." Also: "Unfortunately there isn't anything further we are going to do on the CRV. We did the inspection and nothing was needed at the time of purchase or before." When I insisted, he required proof of the noise and supposedly forwarded the info to service. I didn't hear back from service and let Alex the salesman know. He said they called another number I don't have access to. They were supposed to call me at the right number 5 days ago and I still haven't heard back. I don't know if Alex is the shady one or if the whole company is, but this isn't right. Meanwhile, the noise is worsening. Horrible customer service. They don't care about customer satisfaction or loyalty after a sale. The embodiment of the stereotypical sleazy car salesman
I recently had the pleasure of purchasing a pre-owned vehicle from Mazda Boucherville, where I found an incredible deal. Not only was the car priced very reasonably, but it was also impeccably maintained. This combination made the decision to purchase easy.
My overall experience was delightful, and I owe a tremendous thanks to Wendy Martin. When we encountered a hiccup with the banking process, Wendy's exceptional assistance truly stood out. She went out of her way to drive us around, ensuring that every detail was taken care of and making the purchase as smooth as possible.
Throughout the entire process, Wendy's support was invaluable. Her dedication to customer satisfaction and willingness to go above and beyond exceeded my expectations. Thanks to her, what could have been a stressful situation turned into a seamless and enjoyable experience.
My overall experience was delightful, and I owe a tremendous thanks to Wendy Martin. When we encountered a hiccup with the banking process, Wendy's exceptional assistance truly stood out. She went out of her way to drive us around, ensuring that every detail was taken care of and making the purchase as smooth as possible.
Throughout the entire process, Wendy's support was invaluable. Her dedication to customer satisfaction and willingness to go above and beyond exceeded my expectations. Thanks to her, what could have been a stressful situation turned into a seamless and enjoyable experience.
I always have a great experience coming to great Canadian oil change! Everyone is very knowledgeable and friendly! Marcus has been in charge of my last 3 oil changes and he is very quick, clean and super professional! Thanks again!
Everything was great. Was greeted in parking lot and when I got inside Devon took very good care of my car. I commend him on being tenacious in getting my glove compartment apart for the first time to get at cabin filter. Appreciate the extra effort!
These guys saved me $2200! I was hearing some squeaking from my brakes and went to a mechanic who told me the whole package needed to be replaced and quoted me a price of $2200. I brought my car here to get a second opinion, and they told me the brakes were completely fine--they were squeaking due to moisture--and that there was zero need for any servicing. Can't express how grateful I am.
A shout out to Lawrence in Logistics for helping me find the battery booster pack I was looking for and for showing me how to use it. He has vast product knowledge and experience to guide you in buying the right item. He really went above and beyond. Thank you!
This was the only store that had the product I was looking for in stock. To my surprise when I arrive, the shelf is empty. Thankfully, I was able to track down an employee by the name of Robinson who went above and beyond. After checking his system, he didn’t hesitate to go in the back and grab the product I was looking for. Thanks Robinson, you rock!
Please tell your MasterCard sales team to stop cornering people and harrassing them. I was tricked into hearing about a credit card (which I won't be approved for anyway) because the sales lady made it sound like she was offering coupons. When I realized she was pitching a credit card I tried to say no multiple times, and she continued to talk over me while blocking me from walking away. I finally was able to say I don't need another credit card as I already have one and tried to walk away and she blocked me with her body again. After what felt like 5 minutes of her talking I tried to get her to let me leave by asking her if I could just have a pamphlet and think about it as it is a big decision. She laughed and asked me how old I was and then said she didn't believe me and wanted to see my ID which she had already asked for multiple times to sign me up for this stupid credit card even though I said I was not interested. Finally I had to nearly yell "I can't" and put my hands out in front of me to get her to allow me to move past her.
This is straight up harassment. I've never been made so uncomfortable by a salesperson in my life and as I said I wouldn't be approved for the card anyway. I was coming off a 10 hour shift just trying quickly to get a part for my stove. If someone wants a credit card, they'll get a credit card. You don't have to try and force anyone to do it. It's a horrible look for your company.
You've lost me as a customer and I'm sure I'm not the only one.
This is straight up harassment. I've never been made so uncomfortable by a salesperson in my life and as I said I wouldn't be approved for the card anyway. I was coming off a 10 hour shift just trying quickly to get a part for my stove. If someone wants a credit card, they'll get a credit card. You don't have to try and force anyone to do it. It's a horrible look for your company.
You've lost me as a customer and I'm sure I'm not the only one.
Bought some shotgun shells that were half empty not crimped properly. Ruined my gun unfortunately. In the process with customer service. Let you know how it goes. So for now I'll give them a 4 star cause I'm not impressed. Hopefully they will replace my gun.
Update. They don't seem to care what happens to there customers. I was told they were taking all the shells off the shelf from kent but they lied and did not. Was in touch with main office in Ontario seems they don't care either if someone gets hurt. Be very careful when buying amo here. The staff don't have a clue what's going on. Just in the process of taking them to court. I'll follow up shortly to how it goes.
Update. They don't seem to care what happens to there customers. I was told they were taking all the shells off the shelf from kent but they lied and did not. Was in touch with main office in Ontario seems they don't care either if someone gets hurt. Be very careful when buying amo here. The staff don't have a clue what's going on. Just in the process of taking them to court. I'll follow up shortly to how it goes.
We had the worst experience ever at CT. We have been faithful customers for decades. We tried to return Christmas lights in their original package with receipt on December 19th, 2023. This was not allowed. A discussion ensued. When the manager came to the front they said, while sarcastically smiling, leave my store, Merry Christmas! We did not have our receipt returned to us.
Seller was a very good listener, interested in understanding our needs and proposing a good deal.
Sometimes difficult to find small things and the store layout seems to change constantly. Drastic changes really mess with people's comfort of knowing where they've seen stuff in the past. I find I need to go to the front of the store and search for things on the touch screen and staff is very difficult to find on the floor.
I was there last Saturday because I forgot to make an appointment with my own guy.
The customer service was good. The guys talked a lot and I was charged for $143.00 for the truck which I usually pay $100 but in my thought maybe because there's no appointments.
So, when I received my receipt I was looking into what they did. I went and open the hood to check and realized they didn't even topped up the coolant and windshield washer fluid that I ask (which supposed to be the basic). Here I am thinking, if they didn't do the obvious how much more to the important stuff?.
*** added some photos for your reference.
The customer service was good. The guys talked a lot and I was charged for $143.00 for the truck which I usually pay $100 but in my thought maybe because there's no appointments.
So, when I received my receipt I was looking into what they did. I went and open the hood to check and realized they didn't even topped up the coolant and windshield washer fluid that I ask (which supposed to be the basic). Here I am thinking, if they didn't do the obvious how much more to the important stuff?.
*** added some photos for your reference.
Worst experience ever!! Brought my car in because while i was driving my back windshield shattered all of a sudden. I have seen it happen frequently on VW rear windshield or sunroof. The employee in charge of the services tells me he has never seen that happen on a VW. He takes a look for 2 minutes and points at me a small crack on the glass that is covered by my trunk, so nothing could hit that specific spot. He tells me that it’s that chip that caused the entire glass to shatter! Calmly i try to understand his reasoning and ask why it wouldn’t be the other way around, that the shatter cause that little chip? Or even when i opened and closed my trunk to remove my stuff before dropping my car off. All sides and corners are shattered. He tells me that there are no ways to know and all they can do are assumptions and he is certain that the warranty won’t cover the repairs (my warranty is still valid for 7 months). Not convinced at all, since the entire glass shattered and there are no possible way to point out if a crack caused all this. They didn’t want to make more efforts then that, they didn’t care. I had to go to work, so i just told them to fix it (400$+tx) and to give me a courtesy car. He told me that they don’t have any at the moment but they work with enterprise the car rental company, they would drop me off there and they will cover the charges, fine by me, i had no choice at this point. They drop me off at enterprise, i get there and the guy tells me that I am the one that has to pay for the rental and thats what the employee at VW told them. I try to call him back 4 times, to get a hang of him on the 5th. His story changes and he tells me that the rental is only covered if the warranty covers the damages on my car, knowing exactly that he did not mention that to me before sending me to enterprise. The rental of the car would have cost 450$ since it takes 6 days for my car to be fixed. I Decided not to rent a car because i don’t have that money to spend on a rental.. so I had to wait there for an hour and a half for a family member to pick me up because VW gave me the wrong information and decided to get rid of me by dropping me off like that. No consideration whatsoever!
My friend had the same problem and another dealership fixed it under warranty because the doubted that it was an electrical issue that caused the heating wires on the windshield that didn’t work properly. But they didn’t want to hear any of that.
Here are some photos of my car, please explain how he found the chip that cause it all to shatter…
My friend had the same problem and another dealership fixed it under warranty because the doubted that it was an electrical issue that caused the heating wires on the windshield that didn’t work properly. But they didn’t want to hear any of that.
Here are some photos of my car, please explain how he found the chip that cause it all to shatter…
Excellent service, excellent car, great prices, and very understanding. Would absolutely recommend going with them for your next purchase.
I was using canadian tire service for my 3 vehicle. When I do get tire change they give option ,come back after 200 km do your tires torque.. I did so many times at canadian tire 2 to 3 different locations. Just move the car front of the service door they come ask what do you need, if I say I want torque differently they come an do that work. Never said anything. But this locations I had a bad time, because, I drove my car front of the service door outside I stopped. One white old man with glass 👓 came out he started shouting like violent behavior. He doesn't have manners, he doesn't know what is customer service how to respect others..but I explained why I came. He don't want lessons. He told me you have to make appointment to do the torque. Now get out from here. That's his answer. If you keep this kind of workers. You never get business. I am also running business. My workers are better people.
Thanks
Thanks
Had a horrible customer service experience at the Autodesk. The guy at the Autodesk (With white beard and glasses) was very rude. I came for tire purchase and he asked me to order it myself as it wasn't in the inventory. I asked help to order it and he replied it was none of his concern. I know it's a busy time for tire purchase and change but he's not the only one who's busy. We are customers, not stray dogs. I am disappointed.
PS; Don't reply me with any helpline numbers. Just go fix the problem or do something.
PS; Don't reply me with any helpline numbers. Just go fix the problem or do something.
Phenomenal customer service! Cyndi was professional and fast. I had a defective chainsaw and after a couple of clarifying questions she had me with a replacement product and out the door in 15 minutes.
This is the kind of service that has me coming back every time! 's
This is the kind of service that has me coming back every time! 's
It's Canadian Tire during a sale, lots of stuff at 50-80% off, which brings their usually higher prices down to really good. The inventory counter on the app works well and stuff is usually where the app says it is. All in all it was a great day, especially when you add a Canadian Tire points bonus!
What's has stock, great parking, and can bring my dog in with me!
The dog went in again, and as always, got a free treat from the hunting department! She absolutely loves it there, it's such a nice thing that they allow dogs to go in.
The dog went in again, and as always, got a free treat from the hunting department! She absolutely loves it there, it's such a nice thing that they allow dogs to go in.
I called ahead to see if I could get a bicycle repaired. I was told by customer service that I could come in on Tuesday afternoon and that the repair person would be there.
When I arrived with my bike in tow, I was told,by the staff in the bicycle sales area, that the repair person was not in on Tuesdays and that I should call ahead to make an appointment because the repair person was only in sometimes. I explain that I had called ahead of time and that is that information had been explained to me at the time then I would’ve done what I was asked to. The area supervisor dismissed it with a shrug and said oh well it was just a mistake. The customer service person must’ve been new.
It turns out that the customer service person that I had spoken to was their current supervisor, and she had the wrong information
Let me say that anybody can make a mistake. I do it all the time. However, if the store makes a mistake like that, then their demeanour and response should not be dismissive. The floor supervisor needs some basic training in public relations.
This is a note to follow up to my above review.
I was contacted by Canadian tire and asked to call their number for customer service which I did. After relating all the above information to the customer service agent, she asked me to hold. Then she put me through to the store itself, but didn’t tell them why I was calling. So the person who answered the phone didn’t know what it was about . I was eventually put through to the general manager, who I had to explain what happened again. He was very appropriately apologetic for the convenience.. I do appreciate that, however, he was focussing on the fact that the information I was originally given was incorrect. I think they should be also focussed on how customers are treated by their staff. When I started to explain that to him I was cut off.
Wow, I’m now starting to think the whole thing is rather comical, and it feels like being in a three stooges movie.
This is an update to my earlier review:
The general manager of the store has called me back. He apologized for the disconnection and offered to fix my grandson’s bike for free. I got a call later that day to say the bike was ready So I went into the store and it was completed. The repairs were done very well and I appreciate the store management getting back to me.
When I arrived with my bike in tow, I was told,by the staff in the bicycle sales area, that the repair person was not in on Tuesdays and that I should call ahead to make an appointment because the repair person was only in sometimes. I explain that I had called ahead of time and that is that information had been explained to me at the time then I would’ve done what I was asked to. The area supervisor dismissed it with a shrug and said oh well it was just a mistake. The customer service person must’ve been new.
It turns out that the customer service person that I had spoken to was their current supervisor, and she had the wrong information
Let me say that anybody can make a mistake. I do it all the time. However, if the store makes a mistake like that, then their demeanour and response should not be dismissive. The floor supervisor needs some basic training in public relations.
This is a note to follow up to my above review.
I was contacted by Canadian tire and asked to call their number for customer service which I did. After relating all the above information to the customer service agent, she asked me to hold. Then she put me through to the store itself, but didn’t tell them why I was calling. So the person who answered the phone didn’t know what it was about . I was eventually put through to the general manager, who I had to explain what happened again. He was very appropriately apologetic for the convenience.. I do appreciate that, however, he was focussing on the fact that the information I was originally given was incorrect. I think they should be also focussed on how customers are treated by their staff. When I started to explain that to him I was cut off.
Wow, I’m now starting to think the whole thing is rather comical, and it feels like being in a three stooges movie.
This is an update to my earlier review:
The general manager of the store has called me back. He apologized for the disconnection and offered to fix my grandson’s bike for free. I got a call later that day to say the bike was ready So I went into the store and it was completed. The repairs were done very well and I appreciate the store management getting back to me.
Came for a simple tire swap, pre-scheduled appointment.
After an hour my car was finally brought inside, another 45 min later they came out to ask what tires I ordered as they had lost them.
They finally finished after over two and a three quarter hours, completely unapologetic for wasting so much time.
I will NEVER return here. One star is too many.
After an hour my car was finally brought inside, another 45 min later they came out to ask what tires I ordered as they had lost them.
They finally finished after over two and a three quarter hours, completely unapologetic for wasting so much time.
I will NEVER return here. One star is too many.
I highly recommend Volkswagen de Boucherville for your car purchase. We had the chance to meet Baptiste, who provided excellent service, guiding us through the process with expertise and professionalism. The dealership offers a great selection of vehicles and competitive pricing, making it a top choice for a smooth car-buying experience.
ALERT: Auto centre scam!
I would enter 0 stars if I could. Had a flat tire on the weekend. My regular tire guy is open Mon-Fri. Just needed a plug job. They took my tire off and then said it was a hole in the sidewall and can't be fixed. I'm not blind, there was no hole in the sidewall. There were actually 2 holes in the SECOND ROW of tread. Goes on to tell me a couple options of buying tires. One option $429 and another of $339. I didn't know I looked clueless to them lol. I had them throw my spare on. Tried selling me a tire again. I said it was a little pricey and he agreed. MONDAY - call my tire guy. Patched the 2 holes ON THE TREAD in 25 minutes and threw my spare back under the truck. Charges me $40. I give him $60 so he can buy his crew a round of coffees. Canadian Tire Trenton AUTO CENTRE will scam people if they don't pay attention.
I would enter 0 stars if I could. Had a flat tire on the weekend. My regular tire guy is open Mon-Fri. Just needed a plug job. They took my tire off and then said it was a hole in the sidewall and can't be fixed. I'm not blind, there was no hole in the sidewall. There were actually 2 holes in the SECOND ROW of tread. Goes on to tell me a couple options of buying tires. One option $429 and another of $339. I didn't know I looked clueless to them lol. I had them throw my spare on. Tried selling me a tire again. I said it was a little pricey and he agreed. MONDAY - call my tire guy. Patched the 2 holes ON THE TREAD in 25 minutes and threw my spare back under the truck. Charges me $40. I give him $60 so he can buy his crew a round of coffees. Canadian Tire Trenton AUTO CENTRE will scam people if they don't pay attention.
A huge thank you to Maude at reception for being quick to get me a call back from the amazing Samuel V.
I urgently needed a car for my son and they went above and beyond to be helpful.
Their care and outstanding customer service makes them great VW ambassadors, it was much appreciated. I highly recommend going to this dealer.
I urgently needed a car for my son and they went above and beyond to be helpful.
Their care and outstanding customer service makes them great VW ambassadors, it was much appreciated. I highly recommend going to this dealer.
I'm not sure why I keep giving this store so many chances.
Went today to get some skates Sharpened I waited at sports for 10 minutes and no one showed so I walked around the store with my kids in search of someone after 15 minutes I found someone who told me they couldn't help and to wait at sports.
So I went back after 5 minutes I desided to call sports I stood there the entire time with the phone ringing and no one came I called 3 times in a row with no answer I waited nearly an hour in Canadian Tire and left having spent no money because apparently there isn't a single worker in there who can help
Won't bother going again
Went today to get some skates Sharpened I waited at sports for 10 minutes and no one showed so I walked around the store with my kids in search of someone after 15 minutes I found someone who told me they couldn't help and to wait at sports.
So I went back after 5 minutes I desided to call sports I stood there the entire time with the phone ringing and no one came I called 3 times in a row with no answer I waited nearly an hour in Canadian Tire and left having spent no money because apparently there isn't a single worker in there who can help
Won't bother going again
I had a wonderful experience buying a car from this dealership. The dealer team was knowledgeable, helpful and professional throughout the entire process. Overall, I recommend them to anyone looking for a great car. Thank you Julie Goyer and David Duquenne for all your help!
Great service. Ask for Jacob, he gave us great advice on choosing a Jetta and was very kind and helpful.
2023 Tiguan Highline R-Line
The staff from the receptionist, service techs to the sales director were super welcoming, attended to all my needs and questioning in a timely manner. The biggest impact was my salesman, Jacob Parkinson. The minute I stepped into the dealership all the way to the end and post purchase of my vehicle, the service has been outstanding to say the least! Extremely helpful, knowledgeable, definitely there for the client, goes above and beyond what was expected. Any little problems I encountered was quickly resolved and taken care of! Never had a more amazing service in the last 20 years! Will definitely be coming back and referring friends an family to him! Keep it up bud!
The staff from the receptionist, service techs to the sales director were super welcoming, attended to all my needs and questioning in a timely manner. The biggest impact was my salesman, Jacob Parkinson. The minute I stepped into the dealership all the way to the end and post purchase of my vehicle, the service has been outstanding to say the least! Extremely helpful, knowledgeable, definitely there for the client, goes above and beyond what was expected. Any little problems I encountered was quickly resolved and taken care of! Never had a more amazing service in the last 20 years! Will definitely be coming back and referring friends an family to him! Keep it up bud!
Terrible used car service - they wouldn't tell me the life on my brakes after I asked twice. When I took the car for service for the first time since owning the car (8 months after purchase) I was told that the brake pads were installed backwards. Refused to do anything for me since it had been more than one month after purchase. As though I would be able to know that the brakes were not installed properly within that time frame.
Very un-professional and the worst sales management boss in my life who wasted my time and couldn’t even handle a simple conversation with client. He is gaining experience while missing the right deals at expense of dealership. Avoid them if you feel something is not right.
Yet another smooth curbside pickup order today. They answered the phone quickly and within minutes we're bringing the stuff to my vehicle. I've had good service many times now on curbside pickup. I'm happy and will continue to buy from Canadian Tire Charlottetown. Much appreciated.
June 2024 update: another good curbside pickup today. The gentleman was nice and got my stuff to me quickly.
June 2024 update: another good curbside pickup today. The gentleman was nice and got my stuff to me quickly.
Went to see a car. Test drove it. I did not see inside the engine and so on. What made me not take the car was the deal. The price was not negotiable and the trade in offer for my car was a joke. This place is also very far. You will waste your time just going there.
It is one of the largest Canadian tire branch with tons of Parking. It's a well organized, clean store with a really friendly staff. You can find almost anything you need here. Don't forget to try the hot dog cart just outside the store
Bought my car from VW Boucherville recently and I am very happy with my purchase. I had a great experience at the dealership, thanks in large part to Baptiste. I highly recommend to anyone looking for a new car. Thank you, Baptiste, for your excellent customer service and for making my car-buying experience such a positive one!
This is a larger store than my regular store. The staff are friendly and helpful. The store is well maintained, good lighting and very clean and tidy. See pictures! It's easy to find what you're looking for, with the professional signage. Well stocked.
A true nightmare. I bought a used car in 2019 from this dealership and to this date I still remember the bad experience.
Lot of issues during the purchase, forced me to buy the car with summer tires in January after they promised that the car comes with winter tires. When I wanted to cancel the purchase they said they will charge me for the lost time on their end. Was a new resident at the time and didn't know even what's they can or can't do. Took the car anyway and 2 months later the check engine light pops up...guess what they ignored all my calls. Ended up paying 3k to fix it in another dealership.
More than 3 years later I still remember the incident. It's a shame that I didn't know my rights at the time but I hope that by sharing my experience, peeps will know what they are dealing with.
Lot of issues during the purchase, forced me to buy the car with summer tires in January after they promised that the car comes with winter tires. When I wanted to cancel the purchase they said they will charge me for the lost time on their end. Was a new resident at the time and didn't know even what's they can or can't do. Took the car anyway and 2 months later the check engine light pops up...guess what they ignored all my calls. Ended up paying 3k to fix it in another dealership.
More than 3 years later I still remember the incident. It's a shame that I didn't know my rights at the time but I hope that by sharing my experience, peeps will know what they are dealing with.
Sept 2023 I needed some touch up paint for a bedroom. I wasn't sure if Canadian Tire had a scanner. I asked Google maps followers and received 2 responses within 12 hrs. I went down with my paint sample and they quickly mixed up the paint. Great service.
Dec 23, 2022. BIG STORM. My sump pump was almost running constant, barely keeping up. I needed a small pump that I could run to continuously draw water. They were on Sale and IN STOCK! Added on a little 1/3hp with a small hose. My sump is thanking me!!!
Nov 2022 Love this store. Staff is great. They usually do not run out of sale items. Easy access.
Dec 23, 2022. BIG STORM. My sump pump was almost running constant, barely keeping up. I needed a small pump that I could run to continuously draw water. They were on Sale and IN STOCK! Added on a little 1/3hp with a small hose. My sump is thanking me!!!
Nov 2022 Love this store. Staff is great. They usually do not run out of sale items. Easy access.
Picking up an item ordered online is fairly easy and straightforward. Overall the prices are higher than the same items found at places like Staples or Walmart, but there are some odds and ends type stuff you're more likely to find here. Good car maintenance service. I used to love getting a hot sausage at the little BBQ out front, but the price has become somewhat exorbitant.
Overall a happy shopper!
Overall a happy shopper!
If you respect your time, go somewhere else.
I scheduled an appointment to see the car I was interested. Drove 1 1/2 hour to get there, arrived at 5 pm I see the car i give a deposte the told me that the car needs a inspection of SAAQ , once the inspection is done they will call me to come pick up the car. I did not receive any phone calls for 3 days so I decided to call for a follow up noone wanted to answer my call I left a message they never called me back so I called again and I was told that the car was sold.
I asked to speak to the manager, so I talked to the manager he told me that he will look at the file and will call me back. He never call back.the worst customer service I have ever experienced do yourself a favor DO NOT GO TO Mazda Boucherville
To top it off, they didn't even offer me to look at anything else on their lot. No other dealership has made me or my time feel so disrespected.
I scheduled an appointment to see the car I was interested. Drove 1 1/2 hour to get there, arrived at 5 pm I see the car i give a deposte the told me that the car needs a inspection of SAAQ , once the inspection is done they will call me to come pick up the car. I did not receive any phone calls for 3 days so I decided to call for a follow up noone wanted to answer my call I left a message they never called me back so I called again and I was told that the car was sold.
I asked to speak to the manager, so I talked to the manager he told me that he will look at the file and will call me back. He never call back.the worst customer service I have ever experienced do yourself a favor DO NOT GO TO Mazda Boucherville
To top it off, they didn't even offer me to look at anything else on their lot. No other dealership has made me or my time feel so disrespected.
Believe the reviews when you read them. Certainly worst customer service I've experienced. Day of vehicle pickup, car not ready, salesman took 1 hour to make up an excuse. Documents not ready, inspection sheet seemed secretive and was not presented until i insisted. Car magically shows up ready 2hrs later, broken front grill and damaged bumper which was not there when i visited the vehicle. Returned vehicle for repairs that were not done before delivery, 1 week later, manager calls me to say car is ready to only arrive at the dealer and most repairs were not done! Big waste of time and zero customer consideration. Buy elsewhere if you can.
Lots of great deals on clearance items. Sometimes the Canadian Tire app is not accurate and when it says that they have some items in stock there is none on the shelf. Then when you try to find someone to help you they are nowhere to be found. It takes several minutes to find someone if you can find anyone at all. Even when you call for assistance nobody comes. I have also had several hassles returning items as well. My brother lives in Barrie and never has any problem there. It is like pulling teeth when I am trying to return items even when I have the receipts they still have problems. I have no idea why they are so incompetent at customer service. They are also very rude. My mom does not even want to return stuff there because of some of the staff that work there. She gets very frustrated.