Canadian Tire

Hi Was having problem with my battery.The manager Tim was very friendly and helpful.He explained everything to me and did not push a new battery.He suggested it to me.Guy who did work acknowledged me.Wad in and out within just over an hour.Would definately go back.!!! Thanks Tim Worked at CT when I was 17🤗😻☄️

🚲 Winning Bike Buying Experience 🚲

I want to give credit to the two young men in the sporting goods department yesterday afternoon. My son and I were in specifically to buy a bike for him, and they made the process easy. Both of them worked quickly to find what was a best fit for my son at a price that was right for my wallet. Both fellows helped us peruse the inventory on the floor, verified in inventory in the back for a bike we asked about that wasn’t built yet, and made sure the one my son wanted was the right size for him.

They were both extremely polite and truly seemed engaged in their jobs which I find is often rare in young retail workers these days.

Thank you both for being so awesome!! 🥇Keep up the amazing work!! 👏🏼

Nick from the auto department took the time to help me figure out what socket I would need for my lug nuts and even tested it out on my car first to know the exact size, then he showed me the best deal for the torque wrench and sockets.

We had the worst experience ever at CT. We have been faithful customers for decades. We tried to return Christmas lights in their original package with receipt on December 19th, 2023. This was not allowed. A discussion ensued. When the manager came to the front they said, while sarcastically smiling, leave my store, Merry Christmas! We did not have our receipt returned to us.

I was using canadian tire service for my 3 vehicle. When I do get tire change they give option ,come back after 200 km do your tires torque.. I did so many times at canadian tire 2 to 3 different locations. Just move the car front of the service door they come ask what do you need, if I say I want torque differently they come an do that work. Never said anything. But this locations I had a bad time, because, I drove my car front of the service door outside I stopped. One white old man with glass 👓 came out he started shouting like violent behavior. He doesn't have manners, he doesn't know what is customer service how to respect others..but I explained why I came. He don't want lessons. He told me you have to make appointment to do the torque. Now get out from here. That's his answer. If you keep this kind of workers. You never get business. I am also running business. My workers are better people.
Thanks

Had a horrible customer service experience at the Autodesk. The guy at the Autodesk (With white beard and glasses) was very rude. I came for tire purchase and he asked me to order it myself as it wasn't in the inventory. I asked help to order it and he replied it was none of his concern. I know it's a busy time for tire purchase and change but he's not the only one who's busy. We are customers, not stray dogs. I am disappointed.
PS; Don't reply me with any helpline numbers. Just go fix the problem or do something.

I called ahead to see if I could get a bicycle repaired. I was told by customer service that I could come in on Tuesday afternoon and that the repair person would be there.
When I arrived with my bike in tow, I was told,by the staff in the bicycle sales area, that the repair person was not in on Tuesdays and that I should call ahead to make an appointment because the repair person was only in sometimes. I explain that I had called ahead of time and that is that information had been explained to me at the time then I would’ve done what I was asked to. The area supervisor dismissed it with a shrug and said oh well it was just a mistake. The customer service person must’ve been new.
It turns out that the customer service person that I had spoken to was their current supervisor, and she had the wrong information
Let me say that anybody can make a mistake. I do it all the time. However, if the store makes a mistake like that, then their demeanour and response should not be dismissive. The floor supervisor needs some basic training in public relations.

This is a note to follow up to my above review.
I was contacted by Canadian tire and asked to call their number for customer service which I did. After relating all the above information to the customer service agent, she asked me to hold. Then she put me through to the store itself, but didn’t tell them why I was calling. So the person who answered the phone didn’t know what it was about . I was eventually put through to the general manager, who I had to explain what happened again. He was very appropriately apologetic for the convenience.. I do appreciate that, however, he was focussing on the fact that the information I was originally given was incorrect. I think they should be also focussed on how customers are treated by their staff. When I started to explain that to him I was cut off.
Wow, I’m now starting to think the whole thing is rather comical, and it feels like being in a three stooges movie.

This is an update to my earlier review:
The general manager of the store has called me back. He apologized for the disconnection and offered to fix my grandson’s bike for free. I got a call later that day to say the bike was ready So I went into the store and it was completed. The repairs were done very well and I appreciate the store management getting back to me.