Walgreens

Instead of talking about how terrible the service is, or how pathetic the customer service is, I’ll just NEVER step foot in this place again.

Great customer service and checkout experience with Elijah

Let me preface...the Front end personnel are Always a delight and helpful. Love them!! Now!! I recently had major surgery and after a 2 week hospitalization was discharged home, yes! It was on a Thursday and the hospalist had given me 3 days medication. Contacted my regular physician and he took care of my new rx. I received an alert that the meds were on backorder (big surprise 🙄) The next day I received the alert two meds were ready for pickup. I contacted the store and spoke to, Dennis, which informed me that my main medication wouldn't be in until November 2024! At which time I asked why wasn't my physician notified? To which I received the same old reply "Short staffed!" Now, during my hospitalization I received a personal call from Dennis to inform me of the store hours changing. 🤔 But, a simple notification to the MD or the patient is not appropriate?? I asked him what was their plan for patients needing there medication? He replied I don't know!" DUHHHH! I told him that now I am being forced to suffer unnecessarily because they dropped the ball, to which he replied "Oh, well!" I lost it. I am a member of the medical community and my husband was a physician. I Personally Know that pharmacists spend entirely Too much time contacting attempting to "educate" them on the Physicians plan of care and how they should adjust this or that, etc...But! They don't care about their patients enough to Do Their Actual Job and keep the physicians and patients updated. Unprofessional! Untrained! Non-empathetic! Poor customer service!!

Met the manager by asking were to find something. Cher Fagan was very courteous and I was able to find my items quickly and checkout was fast. I've been doing business with all of the Walgreens in Alabama since 1997. Thank you for everything you do. May the good Lord bless you and yours always

This store is lazy and unprofessional. For at least 4 months now I’ve been without a prescription. I’ve patiently waited and every time I call for a status update I’m given the same excuse: “I don’t know when we will have it in stock again.” I’m a recently separated Army veteran and the medication I need is for my mental health and is why I was separated from the military due to mental health challenges. This store is failing the community and the service members of the community. I came to the point where I stopped calling and continue requesting a refill through the mobile app and over and over they keep rejecting my request. Corporate needs to get involved with this store. I don’t know isn’t cutting it for me anymore. I don’t know why you work there is what I should say based on the service I have received. After this long incident, I’ll never do business here again because I can’t count on this store to fix themselves and figure out their major malfunction. Yours truly,

SGT Farrar/ Veteran US Army

Have gone here for all my COVID tests and the pharmacy staff has always been very sweet and helpful. Even on busier days, the service has been great for me.

The pharmacy management and Walgreen's systems are absolutely terrible. Every single month, I have to go several days without my medication because they do not stock it. And I have to call and remind them to fill it because their system cannot keep track of my refills, or even tell me the status until the day after I pick it up. The employees appear to be overwhelmed and understaffed. The management as well as the trainwreck that is their computer system are causing me to switch to another pharmacy.