Capital One Bank

an excellent bank Capital One the bank has good banking products both in credit cards, business and savings account flexibility with its customers... the 👌 maximum.🏦

You want to automate teller services, then be prepared to have your customer-facing experience shaped by your automated teller machines (ATMs). First these ATM machines are positively filthy (see photo evidence) with broken fixtures (see photos). One was out of service. The other would not print a receipt. The touchscreen functionality was so bad I had to abort my transaction.

One of the other ATMs Capital One has down the street, in the heart of the Chinatown shopping and entertainment district, across from Capital One arena, closes down every night no later than 7pm. So, if it’s after 7pm, this ATM at 12th & F St. is your closest alternative.

Horrible customer service every time. At least they’re consistent. I would avoid this location if I could, but I can’t. Do yourself a favor, pick another bank or Capital One location.

So capital one closed most of the branches to open up cafes which you can’t really do anything there except use the atm. The closest full branch to me now is this location at 12th & F street NW. It is very slow and always crowded. Every time I come to this location it’s always 2 people working here. One teller and one banker. I rarely come to this location because of this and come back with hopes that when I’ve come back it’s fully staffed. But no, same long waits. So disappointing! I’m taking my busy elsewhere.

Decided to go into the branch to discuss opening new accounts and looking into my current credit account. Complete waist of an hour. After waiting patiently to finally be told the young lady would not know when she would be able to sit with me. The rep advised me to use the app. After deciding to leave after waiting I received a snobby attitude from the young lady to have a nice day in a condescending tone. My advice do not waste your time at this branch!

Horrible service. Always waiting for 30 minutes to do a simple transaction, and yes if I could do it at an atm or online I would, but when I have no choice :(. Also, a 100 dollars disappeared from my deposit when I clearly knew how much money I just withdrew from another bank. Boone at the branch, including the manager, did anything about it, even said how they don’t put cameras to monitor their employees. So now the money is gone, guess where

There’s no one at the info desk and only two bank tellers on staff during business hours. After calling ahead of time and waiting in line to ask someone about the notary service I was told that the notary stepped out for for an hour. What kind of of service is this.