Nigeria High Commission

It was very crowded, probably because it is the only centre available. Wait time was roughly 3 hours(you can reduce your wait time by going prepared with required copies of documents). Thankfully the staff were not rude and did their best to make sure people were attended to🙂

My wife and I were here on the 4th of Aug 2023 to keep a 9am appointment for our passport renewal. We got there later at 11.30am against our plan because our flight was rescheduled. I have read a lot of negative remarks so we were prepared for the worse. Yes, it was very crowded and everything looked chaotic but they had a good grasp of the situation. They kept repeating what you should do and everything was downright simple in our experience. We were done by few minutes past 4pm with plenty of time to catch our return flight.

BTW Postal service is there too although we got there all set.

In exactly one week, our new passports arrived in the post. I couldn't have asked for more.

Went in here with the family for an appointment and it was disappointing to find out how uncoordinated the process is still.

There was a long queue at the doors and loads of people were given the same appointment time which did not make sense given the fact there aren't enough hands to process those applications at the same time.

A lot needs to change. The process needs serious improvements.

2023, and we still have to queue to get in, then we obviously need to rethink our processes. A lady had been on the queue as early as 5am for an office that opens at 9am! We were done in 3 hours and that was a really good day.

I was there to renew my int'l passport on 9th August 2023, I did not know anyone there, got there 10:45 and was completely done by 13:46. Took 3 hours for myself, wife and 2 kids. It was not as bad as I imagined to be honest, the staff on duty were quite friendly and professional and surprisingly supportive when One would have expected harsh responses. I was pleased with the service though there are so much room for improvements. Nonetheless, I was happy

The process is a mess with customer journey broken at many touch points. We simply brought Nigeria to London.

This is definitely not how to run services in this age and time. We really can and should do much better, as there are so many improvement opportunities to make the processes more effective and efficient while also enhancing the customer experience.

The crowd here would scare the living daylight out of you but don’t be afraid nor fret. You can be sure you’ll attended to but endeavour to have all your documents ready including your NIN number document, postal order, expired passport, postage envelope from post office for the postage of your passport, printed form, appointment document and so on. If your documents aren’t complete, you might find yourself returning there next day to start all over again.

To be honest, the service l had here was exceptional though l had to return the next day because of documentation. On the second day, l waited for quite a long time because l wasn’t aware l had to inform them about being there the day before. Immediately l did, my papers were taken upstairs for capturing.
The 5 star given is well deserved.
God bless you all.