Castle Laser Tag

So the kids had fun, the place is great overall, but my biggest gripe is that I paid for 3 games a piece for my boys, but there was a lot of waiting so they only got to play 2 of them. Turns out there are no ways to get credit, no gift cards, and they cannot transfer the money to a game card for the kids to use.

It would cost nothing out of their pocket to transfer the money to a game card, and at least the kids would have fun and spend the money on games. Basically I had to take the loss, which is really unfortunate because it leaves a bitter taste for the place for such an easy solution.

My lesson learned is that I should only pay for one game at a time. My bad I guess, but still super lame. 2 stars ☹️

Pros: Good size play area. Easy to keep an eye on kiddos. Prices seem fair. The staff was polite. Josh our host was great. He was very professional and good with the kids. Would recommend him as a host. Ok selection of games . The party room was clean . The card refill machine was easy to use. Laser tag was the best part. They did 10 min games and was just enough. My 6 year old was little but able to just fit it .

Cons: Parking is a little tight when parking . Bathrooms are big , but could be cleaner. Some games were not working. Half games were arcade, half were basically gambling for kids for tickets to get cheap prizes. They could use more than one card refill machine. Could use vests for tiny kids.

All and all I would recommend.
I'm Beef and that's where I was.

Went for my son's 7th birthday party and it was a great time! Lots of arcade games and space for energetic children. The games were in good working order and most seemed very new.
The facility was very clean. The party rooms were private. They provided a table cloth, plates, napkins and utensils.
Our party host, Bryton, had the table already set when we arrived. It was very easy to just add our own decor- but stay away from banners or wall postings (as its not permitted) and stick with table decor.
The host explained the itinerary and directed the kids via loud speaker. It was very organized.
Great experience, great price, great service- would absolutely recommend!

They have four packages on their website. When you want to book, it will only give you two options. I called and asked them what’s wrong with the website. They told me they actually have only one package available and that is all for age 6 and up.
Poor management, lack of communication and customer service.

If I could give them zero stars with a negative...i would. Took my twins and 5 of their friends to play...paid $198.00 and got the worst treatment.
Each time i took the kids to do laser tag we were told they cant play because a party group is playing. (We arrived before all the party groups). We would go play games and come back and be told the same thing. When we finally got a
Game there was no one to show the kids how to get in the gear nor how to play. We asked for help and one staff said, " oh just let them run around and pretend shooting..huh what? $198 to pretend? We could have done that at home for free. They were young (6-10 years) but wanted to play.
The staff told us we would need to wait until all the parties were over... praise Jesus i cant cuss. Tried to get a refund but told...no refund...ask for credit to play another day...told none.
Why the h... did you take my money if you knew the kids would not be allowed to play....
Never again. All my neighbors and parents at the bus stop will be told. My kids will also tell all their friends...NO MORE CASTLE LASER. We will go down the road to shadow laser...
Bunch of unprofessional set up and Rubbish

New addition to our rainy day list! The staff at Castle Laser Tag were great on our first visit making an awesome time for my seven year old and for me too! Between the ropes course and the laser tag we filled several hours with high energy play time (hoping to wear the kids energy out before mine. I played and broke a sweat too). We arrived just the two of us and there are plenty of Birthday Parties providing teams of kids to play with. Highly recommend, we'll be back!

Great time for everyone. Loved this place could use more arcade games but it is still pretty new give them time. My wife loved the obstacle course and the boys had a blast in laser tag great place for the birthday parties.