OhioHealth Doctors Hospital and Emergency Department

I have been to this ER twice now about a year apart and both times was very pleasantly surprised by how quick I was taken to a room as well as the friendliness of the staff, from check in to the doctors and everyone in between. Not that I want to be in thr ER again, but if I do, I know at Doctor’s West I will be treated well

Three of my family members have died here and I'm just now leaving a review after finally being done mourning. They were spaced out, one being in the 90s. Okay, the other being a minor case of pneumonia. They didn't ask his IMMEDIATE family whether or not they wanted to do a surgery to save him. They let his step children, not even related to him, make the decision not to so they could run through his insurance money. Finally, my aunt died there from cancer. That one still hurts but is understandable, yet I can't help but think about when my breathing was terrible at a recent visit and he said it was a panic attack. My tongue was swollen! I had to go to a different hospital 25 minutes away to basically get my concerns taken seriously. I am not kidding, this place is a huge liability lawsuit waiting to happen. I hope they dont respond with that cliche "your concerns are important" message because multiple visitors of this place have never had their concerns taken seriously!

So I struggle with sinus real bad, it's irritating and it's hard to lie flat. I had a MRI! Listen it took 20 min not 45 to a hour like in the past at other places. She put me on head phones with my kind of music, She waited patiently for me to get past my fears. Finally what did the trick was she offered me a rag to put over my eyes and it relaxed me, it was soothing for my eyes and it got me through it. I give this MRI Tech with blond hair that took care of MS Davis a 10 if I could. Thank you so much for for your kindness and patience with me ❣️❣️❣️

This place is like the county jail! I was there 3 times for the same reason (pretty serious stuff) and not once, was taken serious. I went to riverside hospital the next day and had a diagnoses within two hours! The waiting room is full of addicts withdrawing, people with barf bags, rude
Staff, that not once came to clean that disgusting lobby and I was there for 7 hours. In the waiting room. This place should be shut down!

If I could give 0 or negative stars I definitely would after tonight. I have lived in the Lincoln Village area for my entire life, so obviously if there is an emergency doctor's west is where I go. I even delivered 2 out of my 4 children at doctor's west in 2021 and 2022 and had an amazing experience. After tonight I am more than disappointed and I will never come back to the Doctor's west emergency room. 1st of all the triage nurse was absolutely amazing and so sweet to my son. My 2 year old little boy had an accident and cut his chin open. I didn't have the gas to make it downtown to children's, I feel so guilty now that I didn't. After they checked my son's vitals and took him back to his ER room we waited about 20 minutes for the dr. Not too bad of a wait for the ER. He came in, asked what happened, BARELY checked my sons wound and immediately said he's going to put some cream on his chin to numb because he needs stitches. This dr didn't offer my child any ibuprofen or tylenol, he didn't ask me if I gave him any, he didn't ask me if he was running a fever... all he asked was "what happened? " when he came back in to apply the numbing cream I asked for pain medicine for my son and he said okay. When they came back in to give my baby his stitches, the dr not only said he was excited to give my son his stitches....yes. he said that literally to the 2 nurses in the room, I'm excited to do this! With a smile on his face! After they restrained my baby and started, my baby said ooouchhhh... then when I asked my son if it hurt the dr turned to me and said...."do you want to wait outside? " when I tell you it took everything in me to not go across that bed and knock him around. Please know that if he didn't have that stitch needle in my sons chin...I would have! After my baby got his stitches these idiots literally walked out... no band aid on his stitches, no gauze and tape, no ointment, they didn't even clean it before or after!...NOTHING... and still no ibuprofen! At this time my baby is so sad and ready to go home. As I was walking out I requested a band aid since they didn't give him one. Then the nurse asked if we were leaving because he was just waiting on an approval from the pharmacy for his ibuprofen...I said yes we were leaving, took his papers and walked out the door. I promise, my baby did not deserve to be treated like that... hes a BABY. If the doctors who work at this hospital have a problem serving EVERYONE in this community then they need to not work at a hospital or be a doctor period. I am more than livid. I will be contacting a lawyer and the naacp... there is no way he should have been treated the way he was treated. I know very well that emergency room has cameras in their rooms... doctor's west: you need to evaluate your doctor's. Your nurses are amazing... I am more than disappointed. I am way more than angry. Your HR department will be hearing from me!

Edit: I have contacted customer service and I am not satisfied with them just "noting" my concern and I will be contacting a lawyer.

Quite possibly the worst medically related experience I have ever had. Not only did the doctor at the ER treat me like I was stupid for coming in - but she failed to provide any sort of help or information regarding why I came in. Next time if you can't help someone - don't talk down to them, just say there's nothing you can do. It's really that simple.

I wanted to take a moment to thank everyone at Doctor's Hospital for the premium care I received! Dr. Rose was tremendous and very kind, as well as nurses Lilly, Grace and Malina on floor 5. I must also mention the kindness of transportation Lori and Zach, and the food service ladies, Sharon and Jamie. The many lab techs, including Rose, were exceptional. Finally, the care in the ER room 17 was exceptional. Thank you for your continued care for the ill! Your are a very talented group!