Fallsview Restaurant

I really wanted to enjoy our dining experience at this restaurant and prove the poor reviews wrong. However, the reviews reflect what seems to be long-standing issues with booking and organization. We called ahead of time to book a reservation for dinner for my family of 4. Upon arrival, we saw that there were 2 line-ups- one for signing in and the other for booking a table. Despite having a reservation, my family and several others who booked still had to line up to sign in then wait over 20 minutes for a table. To make matters worse, we overheard a staff member pointing out an issue on our booking bill that our room number the host took down was wrong. This became a real issue the next day as the restaurant apparently called our hotel to let us know that they didn't receive payment for our meal. Our bank definitely says otherwise!!!

This restaurant needs an overhaul in management and update with P.O.S. and booking technology. Mistakes of this nature should not be happening in this day and age, especially for an expensive restaurant.

We are disappointed to say the least.

This has to be the worst and most scathing review I have ever been compelled to write. Seating and the wait staff were fine and the only redeeming quality. The food was tasteless, and limited in options. The pizza was not good and tasted like pasta sauce. The prime rib was luke warm/rubbery/flavourless (how is this even possible?!?). Even the 'pilaf' rice was basically 5min instant quality. They literally had the same food on both sides of the serving table which blew my mind for a buffet; most buffets offer twice as much food options for 40-50% less!! You know what was good? The desserts that I doubt where made in house.

Family of 4 =$113 with water only AND two free kid meals. Don't spend your money, go anywhere else for a nice sit down meal.

I wish there were more seafood varieties and the meat served was halal!
Should have some icecream for dessert.
Free kids meal was a spectacular deal!

Hate the extra tax they charge, and I hate the fact that I know that’s voluntary tax that I could argue about. But anyways - the food was fine - not much selection - but it’s good. Only two types of meat to choose from .
The view is what makes it worth it.
I would go again. The lunch buffet is $27 but after all the taxes they got for two people it ends up at $68

The restaurant is on 13th floor, always very busy. It can host 280 people. Buffet price range is $30 for lunch and $40 for dinner but don’t expect many choices of foods. The best thing is the restaurant has great view. It’s worth trying when visiting Niagara Falls.

Very nice place with a beautiful view. Food was OK, but nothing special. Mush potatoes, vegetables, pasta pesto, chicken, fish, beef...

Between the food quality and slow service this restaurant should be closed down. I genuinely feel horrible for those visiting Canada as tourists with this as the representation of our food and service. Low quality food items that taste just OK at most. Plates are dirty and wet at the buffet. Live stations are so slow, good starts to get prepared when everything is completely finished, making you wait over 20 minutes. The tables are not cleared for almost the entirety of your meal. At 44.95 plus taxes and fees an overrated and advertised buffet. The view is great but the atmosphere is like that of a diner.