Local Guides World
46a S Park St, Montclair, NJ 07042, United States

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Reviews — 8

Mia Cutler
at 2024 Jan 04
Mia Cutler
at 2024 Jan 04
Joe is the best. Our family has been coming here for years and he never disappoints.
Kirill Ivanov
at 2023 Dec 14
Kirill Ivanov
at 2023 Dec 14
One of the best if not THE BEST experiences with any mobile store I’ve ever had. I walked in one day just to chat with a Joe about what offers or deals they had because I just got back from T Mobile and they couldn’t offer anything that made sense financially.

So Joe tells me to pull up my account with T Mobile, finds me an even better plan with Verizon for the same amount I’m paying T-Mobile … here’s the twist … he did this all in less than 10 minutes

… wait there’s more …

Joe was so knowledgeable on the company products and promotions that I got upgraded to an IPhone 15 Plus pretty much free of charge with an old beat up IPhone 5s that I had laying around as a trade in … also since I have Fios internet Joe let me know that I can get $10 off my bill if I combine the two accounts, additionally I got another $10 off my bill for auto pay … and I got another $200 bill credit through the My Verizon App just like Joe recommended. In the end with all the deductions and bill credits, I got a brand new phone, I’m paying the same amount I did with T Mobile and now on an even faster 5G network.

When the phone came in Joe set it up and transferred all my data within 10-15 minutes.

It doesn’t get any better than this, go in and ask for Joe, phenomenal experience all around.

Btw this new camera is pretty sweet!

10/10 would recommend! Keep up the great work!
L D
at 2023 Nov 27
L D
at 2023 Nov 27
Came here tonight. Joe helped us. Friendly, efficient service!! He resolved the problem quickly with a smile on his face. The store also has a large selection of accessories and is kept neat. I’ll be back.
Rebecca Mazpule
at 2023 Oct 30
Rebecca Mazpule
at 2023 Oct 30
Andrew, the district manager helped my husband and I over the weekend to get new phones. This was probably the only time in my entire life where everything went flawlessly at a Verizon store.
I cannot recommend his expertise enough
Alexander D'Alessio
at 2023 Oct 17
Alexander D'Alessio
at 2023 Oct 17
I had a fantastic experience at this location. Joe was extremely helpful and knowledgeable. He sat with me until we found the best solution possible for my phone and plan. He answered any and all questions I had. Highly recommend visiting this location for any and all concerns/questions regarding your service.
Katie Gilmore
at 2023 Sep 18
Katie Gilmore
at 2023 Sep 18
Joe went above & beyond today to troubleshoot my iPhone network services. He understood my frustrations, came up with alternative solutions, and stayed committed until we had a solid plan to resolve the issues, no matter how long it took. Very friendly! I walked into the store without any cellular service or data and left with a working phone! THANK YOU SO MUCH!
Liz Cassidy
at 2023 Jul 31
Liz Cassidy
at 2023 Jul 31
I was in the store this past weekend needing to update my Google Pixel 5 to an iPhone 14. Brenda was so incredibly helpful and patient as she worked with me on the upgrade. The transfer of files from my old phone to my new phone took several hours, but Brenda allowed me to leave and come back a few hours later while she monitored the transfer for me. When I came back to get my phone, she allowed me keep me old phone for an additional day to make sure all of my files had transferred and could bring it back the next morning to get the trade-in credit.

Such a great experience, we will definitely be back for any further Verizon mobile support!

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