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Reviews — 8
Not only do I find myself constantly nagging maintenance for anything to get done, I find myself doing the work maintenance should be doing. Had to clear snow by myself to help make way for my wife as she was discharged from the hospital. The maintenance folks barely did any snow treatment and 3 days after snow fall, the streets around the complex are still covered in snow as are some of the sidewalks around the complex. To get something as simple as a battery changed for my fire alarm in my apartment I had to walk to the leasing office myself to drop it off rather than maintenance taking care of it because they won’t. And before you question it, I also had to follow up with it because it seems it was an issue they forgotten about already. Attached are photos of the sidewalk during the snow. Take one guess to see which one I did and which one the maintenance did. Spoiler alert, the sidewalk without any snow is what I did on my own. I still have not gotten the battery changed either and I am now in an active safety hazard because they have not brought back my alarm yet.
A wonderful experience , I was navigated through every little bit of detail on anything I needed to know , to make the decision . I had countless questions and were all answered with a great smile .Many thanks to Denise , the leasing manager , she is amazing, , very kind. I am happy.
The washer and dryer weren't hooked up until a week after I moved in, then they put a NEW washer and dryer in and soon as I put a load of laundry in forthe first time... water started backing up from the DISH WASHER and then THE WASHER AND DRYER spill pipe! And this happened on a Friday and now I have no work clothes for Monday because they won't have anyone do anything until "sometime" Monday!
I have been working with Gabriella and Denise and I cannot say enough beautiful things to describe my experience with these ladies.
The property is well kept, the homes are spacious and newly renovated. This is a real community and in a great location. I love you guys!! Thank you for all you've done. I love the Knoll! <3
The property is well kept, the homes are spacious and newly renovated. This is a real community and in a great location. I love you guys!! Thank you for all you've done. I love the Knoll! <3
I am incredibly disappointed with my experience living in the building apartments. The level of unprofessionalism and lack of efficiency from the management team has been appalling. It seems that nothing is ever done on time, including maintenance requests, which often take a week or longer to be addressed.
The manager, in particular, is a whole different issue altogether. Not only does she lack basic courtesy and respect towards the residents, but she also seems to have a habit of telling lies and gives false promises. It's frustrating to deal with someone who consistently misleads tenants and fails to provide accurate information.
Living in a place where the management is so unresponsive and disrespectful has made my stay here extremely unpleasant. I expected better customer service and a more professional approach to handling residents' concerns.
I would strongly advise potential tenants to think twice before considering this apartment building. The lack of professionalism and the poor treatment from the management team, especially the manager, makes it difficult to recommend this place to anyone.
The manager, in particular, is a whole different issue altogether. Not only does she lack basic courtesy and respect towards the residents, but she also seems to have a habit of telling lies and gives false promises. It's frustrating to deal with someone who consistently misleads tenants and fails to provide accurate information.
Living in a place where the management is so unresponsive and disrespectful has made my stay here extremely unpleasant. I expected better customer service and a more professional approach to handling residents' concerns.
I would strongly advise potential tenants to think twice before considering this apartment building. The lack of professionalism and the poor treatment from the management team, especially the manager, makes it difficult to recommend this place to anyone.
I am not one to usually write a review of anything, but living at this complex has been awful and I would discourage anyone from signing a lease here. I will break down all of the problems my girlfriend and I encountered while living here.
- As other reviews have said, the trash system is a problem. Trash piles up over the weekends and at nights, making the place smell like what you’d expect: trash!
- The gym is awful: three treadmills yet only one works, woohoo! The hooks for the machines are falling apart and the cable and AC doesn’t work. My girlfriend had a very uncomfortable encounter with a strange man’s and when she went to have them do something previous property managers basically shrugged and said “too bad nothing we can do” and the security cameras don’t work either lol.
- Multiple leaks, sometimes the same leak appearing again! We had to go to leasing multiple times to get them to take our issue seriously. For the record, the maintenance team themselves are good people - I just think they are overworked and understaffed, which again illustrates the problems of management.
- NO NOTICE OF ENTRY. No notice of entry for installing new things or fixing stuff - you can just be working and all of a sudden you have to upend your day because the workers are here but you had no time to prepare. We’ve notified this to them multiple times and nothing has changed.
- I’ve talked to other tenants who haven’t had AC for MONTHS! Unacceptable, plain and simple. Disrespectful to the tenants who spend their hard earned money to live here.
- Amenities suck. Gym is awful and the grilling stations are rusting.
- When we moved in there were multiple damages such as a poorly patched holes in the door, chipped paint layers just painted right over, multiple outlets are falling apart. Also the outlets can barely hold any plug! Have to rearrange so much just to charge my phone.
Overview/TLDR: Management has shown time and time again they don’t care about the tenants and it led to my girlfriend and I willingly moving one month early to get out of this awful complex. Poor facilities, multiple leaks, issues being ignored, no notice of entry for work make this place feel like I should be paying 1400 a month rather than 2000. Current tenants: if you can, move out of this place! Prospective tenants: take your business elsewhere to the Halstead or Jefferson or Camden, you will get a better apartment and facilities for a similar price!
To Management: I don’t want to talk about these issues with you. I want you to actually take customer concerns seriously and fix the stuff that needs to be fixed! Give notice of entry, actually repair basic stuff before new people move in, and for the love of God fix the trash system.
Update 1: Management will also blatantly lie when confronted with issues. Come to them with something? “Oh we talked to them don’t worry about it” Spoiler alert: they did not. If it wasn’t the first time I’d assume they’d just make a mistake but at this point they don’t deserve any benefit of the doubt.
[For reference, the photos below are how things have looked since the day we moved in]
- As other reviews have said, the trash system is a problem. Trash piles up over the weekends and at nights, making the place smell like what you’d expect: trash!
- The gym is awful: three treadmills yet only one works, woohoo! The hooks for the machines are falling apart and the cable and AC doesn’t work. My girlfriend had a very uncomfortable encounter with a strange man’s and when she went to have them do something previous property managers basically shrugged and said “too bad nothing we can do” and the security cameras don’t work either lol.
- Multiple leaks, sometimes the same leak appearing again! We had to go to leasing multiple times to get them to take our issue seriously. For the record, the maintenance team themselves are good people - I just think they are overworked and understaffed, which again illustrates the problems of management.
- NO NOTICE OF ENTRY. No notice of entry for installing new things or fixing stuff - you can just be working and all of a sudden you have to upend your day because the workers are here but you had no time to prepare. We’ve notified this to them multiple times and nothing has changed.
- I’ve talked to other tenants who haven’t had AC for MONTHS! Unacceptable, plain and simple. Disrespectful to the tenants who spend their hard earned money to live here.
- Amenities suck. Gym is awful and the grilling stations are rusting.
- When we moved in there were multiple damages such as a poorly patched holes in the door, chipped paint layers just painted right over, multiple outlets are falling apart. Also the outlets can barely hold any plug! Have to rearrange so much just to charge my phone.
Overview/TLDR: Management has shown time and time again they don’t care about the tenants and it led to my girlfriend and I willingly moving one month early to get out of this awful complex. Poor facilities, multiple leaks, issues being ignored, no notice of entry for work make this place feel like I should be paying 1400 a month rather than 2000. Current tenants: if you can, move out of this place! Prospective tenants: take your business elsewhere to the Halstead or Jefferson or Camden, you will get a better apartment and facilities for a similar price!
To Management: I don’t want to talk about these issues with you. I want you to actually take customer concerns seriously and fix the stuff that needs to be fixed! Give notice of entry, actually repair basic stuff before new people move in, and for the love of God fix the trash system.
Update 1: Management will also blatantly lie when confronted with issues. Come to them with something? “Oh we talked to them don’t worry about it” Spoiler alert: they did not. If it wasn’t the first time I’d assume they’d just make a mistake but at this point they don’t deserve any benefit of the doubt.
[For reference, the photos below are how things have looked since the day we moved in]
I recently took a tour of an apartment complex and was pleasantly surprised by the passionate saleswoman who guided me. While she had a strong sales approach, her enthusiasm and knowledge of the property were commendable. She showcased the amenities and catered to my preferences, making the experience enjoyable. Despite moments of assertiveness, her genuine desire to help potential tenants find the perfect home overshadowed any concerns. Overall, it was an exciting tour, and I left with a positive impression of the complex.
