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Reviews — 8
Everything’s new it’s nice
This is my favorite pools in Las Vegas! Great views, great drinks, and generally nice and quiet.
1) I have a major complaint about how the "contract" for the day bed was presented. This was embarrassing and kind of ruined the surprise for my wife. It was not approached discreetly and just didn't start my day off nicely. I knew how much we were spending ahead of time but almost felt like we needed to be reminded three or four times how much we were spending. This whole process was very disappointing and nearly ruined my experience.
2) Ok, whoever is playing "DJ", pick a Playlist and quit skipping songs. Overall the music was great but the skips mid-song were distracting and annoying.
3) The pool, the drinks, and the atmosphere is what drew us to this pool. An excellent experience but the presentation up front can be cleaned up a bit.
1) I have a major complaint about how the "contract" for the day bed was presented. This was embarrassing and kind of ruined the surprise for my wife. It was not approached discreetly and just didn't start my day off nicely. I knew how much we were spending ahead of time but almost felt like we needed to be reminded three or four times how much we were spending. This whole process was very disappointing and nearly ruined my experience.
2) Ok, whoever is playing "DJ", pick a Playlist and quit skipping songs. Overall the music was great but the skips mid-song were distracting and annoying.
3) The pool, the drinks, and the atmosphere is what drew us to this pool. An excellent experience but the presentation up front can be cleaned up a bit.
Just looked at it while staying at the hotel. Really cool but not worth the cost to me.
AWFUL SERVICE, OVERPRICED, AND UNDERWHELMING I can't find enough words to describe our nightmare experience in July, 2023 . Where to begin.....
(1) We arrived at 10:00am to check in for our daybed which we reserved ahead of time. We waited a considerable amount of time before an attendant showed up at the desk to check us in.
(2) The view from the infinity pool is underwhelming to say the least. You are looking at an empty lot / construction site.
(3) Even though the pool was fairly busy, they only had one (very slow moving) bartender on shift until 1:00pm which meant we waited, on average, 30 minutes for a drink. When I tried to bypass our server and order directly at the bar, the bartender served a girl who arrived after me because she chatted him up while we both waited. He saw me waiting and just flatly ignored me. Also received attitude from our sever for not ordering through her (more on her below).
(4) Let's just say that when there's a mandatory 20% tip on your bill, there is zero incentive for good service and that is EXACTLY what happened. Our server was rude and unsympathetic. We ordered food at exactly 11:00am which arrived at 11:45am (way too long) but one of the dishes was incorrect. When we asked to send it back to be fixed, our server made a face and told us "well it's going to take awhile". Wait, what? How do you not put a rush on this when it was the kitchen's mistake??? The correct order showed up at 12:50am, almost TWO HOURS after we originally ordered it. No apology, just another face when we told her we grabbed food from another pool restaurant because we were starving.
(5) Multiple people using the daybeds / chairs that didn't pay for them and there was very little enforcement by staff.
(6) I know it's Vegas, but $40 for a 32-ounce drink that is mostly ice is ridiculous.
STAY AWAY FROM THIS PLACE. There is much better service (and prices) from the other pool bars and restaurants.
(1) We arrived at 10:00am to check in for our daybed which we reserved ahead of time. We waited a considerable amount of time before an attendant showed up at the desk to check us in.
(2) The view from the infinity pool is underwhelming to say the least. You are looking at an empty lot / construction site.
(3) Even though the pool was fairly busy, they only had one (very slow moving) bartender on shift until 1:00pm which meant we waited, on average, 30 minutes for a drink. When I tried to bypass our server and order directly at the bar, the bartender served a girl who arrived after me because she chatted him up while we both waited. He saw me waiting and just flatly ignored me. Also received attitude from our sever for not ordering through her (more on her below).
(4) Let's just say that when there's a mandatory 20% tip on your bill, there is zero incentive for good service and that is EXACTLY what happened. Our server was rude and unsympathetic. We ordered food at exactly 11:00am which arrived at 11:45am (way too long) but one of the dishes was incorrect. When we asked to send it back to be fixed, our server made a face and told us "well it's going to take awhile". Wait, what? How do you not put a rush on this when it was the kitchen's mistake??? The correct order showed up at 12:50am, almost TWO HOURS after we originally ordered it. No apology, just another face when we told her we grabbed food from another pool restaurant because we were starving.
(5) Multiple people using the daybeds / chairs that didn't pay for them and there was very little enforcement by staff.
(6) I know it's Vegas, but $40 for a 32-ounce drink that is mostly ice is ridiculous.
STAY AWAY FROM THIS PLACE. There is much better service (and prices) from the other pool bars and restaurants.
Infinity Pool at Resorts World - A Mixed Experience with Room for Improvement
During our visit to the Infinity Pool at Resorts World, we had a mixed experience at this VIP pool area. The slow visitor turnout was a nice change, and we appreciated the well-designed furniture and overall aesthetic.
The service personnel were beautiful and attentive, but unfortunately, the speed of service fell short of expectations. Additionally, the prices for drinks were exorbitantly high (40$ + automatic service gratitude + tip) for mostly ice), considering their mediocre quality.
While the infinity pool itself was nice, the view was underwhelming. Instead of breathtaking scenery, we were greeted with construction sites and a lackluster view.
Overall, the Infinity Pool at Resorts World is not an impressive or memorable experience. However, for those who can afford to spend a significant amount of money, it may be worth a try.
During our visit to the Infinity Pool at Resorts World, we had a mixed experience at this VIP pool area. The slow visitor turnout was a nice change, and we appreciated the well-designed furniture and overall aesthetic.
The service personnel were beautiful and attentive, but unfortunately, the speed of service fell short of expectations. Additionally, the prices for drinks were exorbitantly high (40$ + automatic service gratitude + tip) for mostly ice), considering their mediocre quality.
While the infinity pool itself was nice, the view was underwhelming. Instead of breathtaking scenery, we were greeted with construction sites and a lackluster view.
Overall, the Infinity Pool at Resorts World is not an impressive or memorable experience. However, for those who can afford to spend a significant amount of money, it may be worth a try.
Received a complimentary chair, then ordered a drink, it was not busy at all.
I waited 15 min and never saw the drink. Went to the bar ordered the soda. Received 3/4 full cup with half ice $6 for soda. Okay. Then got what I thought was a refill and it came with mostly ice even though I asked for no ice. NOPE. Each soda is $6 then auto gratuity of 20% for poor service and 3/4 full drinks. Bad experience
I waited 15 min and never saw the drink. Went to the bar ordered the soda. Received 3/4 full cup with half ice $6 for soda. Okay. Then got what I thought was a refill and it came with mostly ice even though I asked for no ice. NOPE. Each soda is $6 then auto gratuity of 20% for poor service and 3/4 full drinks. Bad experience
Came on a Monday around noon with only a couple others in the pool. Quiet but maybe that's because it wasn't a weekend. The view looks out onto the construction workers but maybe someday there will be more scenery. Can see the strip in the distance.
