Unite Students - Drapery Place

This is not the first time. The bin often disappears.

Extremely unprofessional behaviour, the kitchen and rooms werent clean before moving in, the courtyard smells like garbage because they never clear the garbage and they wont even hold the packages for 20mins. They provide faulty tv and cables in the room. The carpets inside have never been cleaned and stinks all the time. Extremely unprofessional

My experience with this place has been absolutely dreadful. From the beginning they had a mix with my contract which in the end made me switch rooms and pay even more! Moreover, the hallways are never clean and smell disgusting at all times. The trash is left everywhere and makes things even worse. Finally when my room was handed I can tell that the kitchen was in such a bad state that was inhabitable (I have no idea how the health policy works here). The sofa from the kitchen has stains all over and the stove is white for some reason. My room has holes on the floor and not to talk about how I had to deep clean everything with my neighbors. How do they expect to have a place if they can’t even keep it nice for the people that live there! I personally would never recommend this place to live in terms of the poor quality they serve.

I thought I was the only one having a hard time living here until I saw all the reviews. The only reason I give two stars is because the staff is really nice and try to help as much as they can.

However, the main issue lies in the overall management of the building. It’s still under construction and so there’s constant noise from 8am in the morning, I have had so many insect issues especially with massive silverfish in my room and for such a premium price - the building’s cleanliness is terrible.

There’s no cleaning of the common areas either and it takes a long time for something to be done if you have an issue.

Michelle and Youssef, really try though, they’re the only helpful people I would say.

I strongly do not recommend students to reside here. The management of this apartment complex lacks integrity and decency. It significantly exceeded the renovation timeline they promised before I moved in. Throughout the year I lived here, I could only sleep until 8 AM at most, as workers would start conversing and working outside my window, even on weekends. This not only reflects the inefficiency of the apartment's management but also highlights their lack of ethical standards. How can they guarantee a good experience after you move in? Please refrain from choosing to live here and supporting such an organization.

At the same time, it is important to note that this is a newly renovated apartment, and even after the renovation is finished, you will have to endure the constant pungent smell of paint and various building materials.

The response from their staff is the same old cliche, apologizing and then refusing to admit the mistake and never correcting it. You're not going to get a prompt email response, ever.

bad service
update on 3rd Sep 2023
I lived in drapery place for a whole year. The first day I came here and saw the notice the decoration on hooper yard side will end at the end of Feb. Today is the beginning of September, they still working outside. However, no sorry, no compensation, they just send email told us we need work at weekends every week. The outside work is very noisy.
Very bad living environment and experience. The price cannot represent the quality this accommodation. They are just a profit driven company.

This is one of the worst student accommodations in London.
I found out the kitchen sink was clogged and overflowed when I checked in. Also, there was no hot water and the shower area didn’t have water supply at all. It took about a week more to have it fixed, but the problem is still lingering such as broken refrigerator, constant faulty fire alarm at midnight which is frightening.

Moreover, the ongoing construction work produces tremendous amount of noise from Monday to Friday which really affects students studies.

Wrote an email to complain about the problems, and they promise to give me a solution within 14 days but now it's been ***5 months!! No reply is given which is ridiculous. I have never seen a company with such bad management!!

update: super super noisy every day, insane.