Royal Parking Services

Watch out they will keep ticketing your car if you don’t move it. It doesn’t matter if you have a parking pass which is what happened to my girlfriends car at the Canopy Complex in Surrey because they thought she was a resident. Their appeal system is garbage because you have to wait 2-3 weeks for a response and processing and get your money back. I will file a complain about this company to the management of my complex. It’s ridiculous my family members significant others have to park so far because there is not enough parking around this area and we don’t even stay at the same spot for more than 3 days they just see the same car and the ticketing officers don’t even think to call or question and check if the plate number is registered to the complex and make sure it’s not a resident and it doesn’t matter if they use the parking pass. I hope someone takes legal action against this shady company I’ve only heard many bad things about them and if you’re also a resident at Canopy on 161A or 162A please help file a complain to management to Canopy by streets side developments at Tynehead in Surrey about these parking services they are atrocious. They also have the same generic and most disingenuous response for their customer service “Dear Valued Customer,
Our main goal is to clarify the notice and prevent future occurrences. For a collaborative solution, please contact our Appeals Department with the relevant notice number for your appeal. Your cooperation is valued.” Like bruh everyone dislikes you guys

Don’t even try to appeal or reason with this company. Parked in the McDonald’s/TNT parking lot to go into TNT for 10 minutes. Got a ticket just like that. No where on the stall did it say you couldn’t park there, never walked off the lot was still in the same lot.

Tried multiple times to email them and now Wiggins adjustment is after me for this fine. Scam.

Just adding on to this post after they replied on here. Tried emailing them and they responded once then stopped responding lol. Shows you what kind of company they are. 🤡

Arbitrary issued a "fine" which doesn't make sense. 1. The vehicle left the parking lots mins after the violation time stated in the ticket 2) did not even issue a physical ticket and gone straight to final notice. I provide proof that I was on the premise the entire time the car was parked.

Yes these guys are crooks

Can’t understand why this business is still up. We didn’t get any ticket, then put a random date dated months ago, then sent a final notice. Who does that kind of business? And the place was Canadian Tire at no3 road in Richmond. Canadian tire parking are free for customers! Did you guys just took photo of a random plate numbers then just charge whatever? Unbelievable! No wonder your reviews sucked!!! Where’s your proof?

Absolute garbage company. Signage only put up on one entrance to their lot so you can completely miss their instructions if you enter from one side. Looked at the sign after my ticket and it says the parking is for the mini mall address except 1 business in the lot doesn't share that address (which I found out from their appeals department). They know what they're doing and have someone sitting there waiting for people to enter the wrong building and ticket them knowing no one knows that one business (which is closest to the lot by the way) doesn't share that address with the others in the mini mall. Complete scumbags.

Updated with details on September 8, 2023

The saddest part about my experience with this company is that after my review, I received a canned response from the company that's not helpful since I have already contacted the Appeals Department prior to leaving the review.

I've contacted Appeals Department with all my proofs, also tried to communicate with them through BBB, they still told me to pay for the ticket.

It's ok for the officer to initially give out a ticket when the officer saw me leaving the lot as they are just doing their job; however, after I explained that I chose to enter the store from a different entry (did NOT go anywhere else while my car was parked there), they should admit that it's a false ticket and void it since I've provided all the proofs.

I will continue to update the review here when the company actually deals with this issue instead of leaving canned responses for our reviews.
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I got a parking ticket from a McDonald's parking lot while eating in that McDonald's yesterday (Aug 17, 2023). I parked the car and went into the store from the main entrance (not the small entrance that's next to the parking lot) because my friend was waiting for me at that door. I tried to dispute the ticket with the Appeals Department and explained the situation, even attached my receipts. The Appeals Department replied and said as long as I left the parking lot I'd need to pay for the ticket.

I then explained that I actually walked straight into the restaurant and spent an hour in there with food and drinks from McDonald's while my car was parked there, but still need to pay for the ticket just because I went through a different door? They replied and insisted that I still needed to pay —- they didn’t care.

This is not the right thing to do to people in my opinion. Very unreasonable, I don’t know how they sleep at night. Scammers.

This is a ridiculous parking company. Giving out tickets randomly giving the excuse “ officer witnessed the driver of the vehicle walk-off the lot.” Which never even happen . I believe the officers get commission for giving out tickets so they give it out randomly. Yet they are not able to give any proof I walk off lot because IT NEVER HAPPENED ! Told them nicely they made a mistake . Instead of voiding the ticket for me they gave me a COURTESY discount on the ticket for something I have not even committed. Guess they have become a SCAM company. WATCH OUT!!! Next time they might just give you a ticket for driving on their lot . ….