BICICLETTA

Just wanted to share my thoughts on the customer/warranty service end of this business. I've had a couple of issues with products that have been quickly and politely taken care of by Bicicletta staffers over the years. No hassles, no grief, just a genuine desire to see to it that their customer (me) was well taken care of and satisfied with the product. Thank you!

Just picked up an enduro bike at their Black Friday sale and had an amazing experience. Staff was super knowledgeable and quick looking for sizes in the back if they didn’t have something on the floor. The black Friday sale was also an amazing deal on tons of product.

Had my bike frame replaced through warranty. The entire process was hassle-free and the staffs were attentive and solicitous. Big shoutout to Daniel for all the help!👐

Great experience start to finish. Recently purchased a Cannondale Topstone, and received a personal email from Josh within minutes of placing the order. He updated me at every step of the delivery and assembly process, and got me fitted properly when I went to pick it up. Really appreciate the knowledgeable and friendly team at Bicicletta. Making such a purchase can be a big decision for a lot of people (myself included), and the customer service and support I received made the whole experience so rewarding. The bike is awesome too, of course.

I had a high-end bike built at Bicicletta 6 months ago and encountered a series of problems that demonstrate a lack of professionalism and attention to detail.

The first major issue happened when they tried to renege on their salesperson’s offer to swap handlebars for free after a professional bike fit session (with the fitter they recommended) because their salesperson “was wrong”. It took four months to get the bars swapped despite the manufacturer telling me that there were no inventory issues at the time. When they finally swapped the bars they told me I had cost them $1000 as if I were responsible for their sales mistake and they couldn’t resell the bars.

There were also some minor issues: missing computer mount, missing washer on rear thru axle, unequal length of bar tape left to right (by 1 cm), and a missing rubber cap on the rear brake calliper. When I picked up the bike, they almost charged me hundreds of dollars over the quoted price but, luckily, I caught that.

The next major issue happened after only 300km of riding when my chain dropped, got sucked into the crankset and twisted, and caused major cosmetic damage to the carbon frame. Upon inspection, I noticed that the small chainring was noticeably misaligned in a way that would explain the chain drop. So I talked to them about this but they said that Shimano installed the chainring, it passed Bicicletta’s final inspection (NOTE: so did those other mistakes above), and they will not help me contact Shimano about it. Also, they did not offer to help me get my bike rideable quickly, telling me I need to wait in their 2-week waitlist for bike service.

I have been patient and understanding for 6 months of poor service and poor communication from Bicicletta, and I have resisted writing a review until now. When I call them for support they are initially friendly on the phone and say they will call back, but eventually I get a call from their head of sales who seems to have something against me personally. I would never consider buying another high-end bike from Bicicletta. I should have returned it at the first sign of trouble rather than giving them so much time to sort things out. My patience was not appreciated.

After years of searching, lack of inventory and overpriced bikes, I decided to give them a chance. Although I love all the bike shops in Calgary none could guarantee they could get the bike that met my budget and needs. After searching online, I found that bicicletta had the bike I was looking for. I quickly contacted them and Cam replied right away, then Josh answered all my questions in regard to fitting and such. He even took the time to transfer my measurements to the bike to ensure it was the right fit. After making sure it was the right size, we then customized the handle bars and stem. I was a bit nervous about the shipment, but the bike showed up in about 5 days after we prosses the order, one day before Christmas! All I literally did was to raise the seat and just like that my bike fit like a glove. I'm very pleased with their service, workmanship and speed. I highly recommend them! Thank you Josh for all your help and going the extra mile.

I’m very satisfied with these guys! Quick to help on the chat (needed to confirm a part number) and they were super fast shipping it the same day.
Delivery times were very reasonable considering that it shipped from Vancouver on Thursday and I received it in Toronto on Tuesday.

Bonus for the cute note on the package!