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Reviews — 8
The only place I feel comfortable doing my gel refill and hair. They are so fast and efficient, clean and they have the most friendly staff. Shoutout to Luz and Joy - the best nail technicians!
Exceptional customer service especially to Ms Sana and Ms Mary Ann from the reception. They went above and beyond to ensure a positive experience. I also did my hair highlights to Ms April and she really did a great job as ALWAYS! I always go out happy and gorgeous. What i love about bcs is, they also have all the beauty servoces thta i always need. Wilk come back and do my nails tomorrow. See ylh again ladies
I don’t understand the 5 star ratings. I went to do my nails and hair and before starting I showed both ladies exactly how I want my hair and nails. They both said they know how to do what I asked for and ended up doing the exact opposite of what I asked for. A total waste of time, I had to get everything done twice. Gladly the other staff fixed both my hair & nails. The nail area smells like toilet sewage btw, what’s going on? It used to be an excellent salon.
Very bad costumer service. I arrived at 1:20pm for my 1:30pm appointment. After waiting for 30min I got to know that the technician still needs time with the previous costumer…. I asked for Rachel (the manager) and she was no help. Even though she knew that I was on a tight schedule she tried to offer me the service 30min after my appointment or to reschedule it.. but honestly, after waiting around and chasing the employees to find out when am I going to go inside and start the service, I dont think I will ever be coming to this salon again… no respect to time or to costumers… very disappointed…
The experience was great , “I would like to thank you for your wonderful work.
I’ve been a client of beauty connection for so many years. I loved coming here because they were professional and fast. However my last experience makes me not want to consider the salon again. I came for a hair cut and it took them 30 minutes to finally get to washing my hair. After that they made me wait and when the hair stylist came she told me she wants to start with another client and she will need 20 more minutes. I told her I’ve been here for long and she just walked away and ignored me. She then told her colleague I’ve asked for a different stylist which I didn’t do. I had to walk out frustrated with my hair DRIPPING water because they didn’t even dry my hair well. Extremely disappointed.
I was in this salon past 12 years but now I realized that I will never go back to this salon because they never respect clients need and they didn’t treat well.
Whenever I have issues I use to find a solution with supervisor but she is always negative doesn’t care.
Even the owner one day to explain to her my issue and she is not willing to listen to me because she have family problem. Even she didn’t try to take my number and after she can call me and ask how can she solve it. She don’t care. I want to say that I drive more than 40 mins to reach the salon every time but in the end they not appreciate my loyalty. I can find easily saloon near my home, but I drive all this way to get not only good service or they are charging cheaper than other saloon, no . I am looking for respect, care, good quality of customer service and comfortable atmosphere which is not available anymore in beauty connection spa like in the past.
Beauty connection team, don’t try to reach me or apologize or even to respond to my feedback because know I don’t care same when you don’t care about my concern.
Whenever I have issues I use to find a solution with supervisor but she is always negative doesn’t care.
Even the owner one day to explain to her my issue and she is not willing to listen to me because she have family problem. Even she didn’t try to take my number and after she can call me and ask how can she solve it. She don’t care. I want to say that I drive more than 40 mins to reach the salon every time but in the end they not appreciate my loyalty. I can find easily saloon near my home, but I drive all this way to get not only good service or they are charging cheaper than other saloon, no . I am looking for respect, care, good quality of customer service and comfortable atmosphere which is not available anymore in beauty connection spa like in the past.
Beauty connection team, don’t try to reach me or apologize or even to respond to my feedback because know I don’t care same when you don’t care about my concern.
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