Hospedia Ltd

Possibly the worst service tv doesn’t work and customer service poor. Ripping off hospital patients too.. nice people!!

I agree with the other reviewers. My father is in hospital , he is 90 years old and doesn’t use a smart phone or computer but likes watching tv. This rip-off service charges c.£20 for 3days access to freeview, and the tv picture is awful. It also gives you a phone line, but anyone calling it is charged a premium rate. They have a captive audience of old & sick people and are milking them dry. They are totally unscrupulous and taking advantage of old people when they are sick. Why does the NHS allow this to happen!!?

This company made over £14 million in revenue and almost £1 million profit in 2020 directly from ill patients having to pay for tv and films. The selection on netflix and amazon is infinitely larger but hospedia still have the audacity to charge approximately 10 times the price. Their tvs are old and use 480p resolution and their interface is based on firefox embedded onto linux. This company also use microsoft publisher/word/powerpoint to design their on screen pop up adverts- clearly not very professional.

STAY WELL CLEAR! Even one star is overrated for this cowboy outfit. Bought a three day TV subscription at Addenbrookes Hospital /Cambridge . Tried to switch it off in the evening but only the display went off. Sound continued blaring. All buttons non-responsive. Could not sleep the whole night. Next day no service personnel available. Now I have wasted all three days without being able to watch TV. Haven't been reimbursed

Touchscreen barely works. Basic functionality missing. Feels like Windows XP performance, can't keep up with high definition adverts which is ironic.
Non media functionality such as food ordering is from the dark ages. Can't even review what you've ordered for the day.
20+ year outdated menu design. From what looks like Windows 98.
Minimal help or support provided to the good Hospital staff that have better things to do.

Equipment is cheaply made and the screen quality is appalling. Cost is beyond a ripoff. Interface is clunky and speaker quality is appalling. One star is one star too many!

How dare the NHS sell out to these pirates. I guess they receive income from them but hopefully not for much longer.

I guess they had a captive audience until smart phones came along so now most just appear to be unused on the ward I'm on.

I did not even consider paying for this terrible service.

Absolute disgrace of a company. Paid 49.90 for 2 weeks, was forced to cancel after 2 days because there tv was broken and then was only refunded £30, I didn't pay £10 per day initially but when it needs cancelling at there own fault I am charged at that price.

I don't know how you sleep at night knowing you are practically robbing people who are in enough distress already! I hope you go out of business and get replaced by a company that actually has a bit of compassion and customer service skills.