Starbucks

Fantastic Starbucks location. If you order on the app your coffee can be waiting for you as you quickly nip in. One of the most efficient starbucks in the city. Friendly staff.

would be 5 stars but no seats

The place is clean and my order is always accurate, but the service is painfully slow. There are times I order on the app 15 minutes before I get there and when I get there it still is not ready. I never have this issue at Dunkin downstairs, my stuff is always ready and waiting for me when I arrive

I stumbled upon this Starbucks by accident - it's kind of hidden but super convenient for a quick grab-and-go. They've got a bunch of folks behind the counter, so my drink was ready in a jiffy after ordering through the app. The place was neat, and the staff were friendly. I'm definitely planning on visiting again soon!

To find it, just head to the World Trade Center subway station and take the exit. If you're in the Oculus, go near the Apple Store and find the hallway. Go up the stairs (you might need to take the escalator and then the stairs if you're on the main level). Like others have said, the staff here is really great! 🚶‍♂️☕👌

Rude Barista…

The café wasn’t very busy when I went with my partner. We ordered together, she got her drink first within 2 minutes. I however waited almost 15 minutes for mine when there wasn’t a rush. This isn’t the issue, I can be patient as I know sometimes it’s not the baristas’ fault. However I wanted to make sure they didn’t forget my drink (which has happened before at different Starbucks) When I asked the barista if he knew how much longer it would be or if he had a time frame, the barista was extremely rude in their response. I asked politely… They responded almost aggressively, it made me so upset that I didn’t stay in the café to drink my order.

I understand sometimes it’s out of your hands, but a nicer response would’ve really make my experience more enjoyable.

My recent visit to the Starbucks in World Trade Center, NYC, left me quite disappointed. I started by ordering a grande Dragon Drink, and I spelled my name for the cashier, they got it wrong. Not a huge issue, as mistakes happen, but it's always nice to feel acknowledged as a customer.

The real problem arose when I received my drink. They informed me that they were out of dragon fruit, and instead gave me a yogurt-like concoction with nothing else added. I didn't mind not getting the exact drink I ordered, but what bothered me was the lack of apology or any effort to rectify the situation. The whole experience left me feeling unsatisfied and ignored.

I believe customer service is crucial, especially in a place as popular and well-known as Starbucks. A simple apology and a willingness to offer an alternative would have gone a long way in making me feel valued as a customer.

Sadly, I have to give them one star for this visit. I hope they can improve their service and attention to customers in the future.

If you are inside the Occulus, locate the hallway beside Apple Store and proceed up staircase. (if on the main level, you will need to go up the escalator and then the staircase.)
As per the other reviewers, the staff is phenomenal!