EmblemHealth

can't speak for this exact location but everytime I call a rep for Emblemhealth they are EXTREMELY pleasant and helpful. I am a complete novice to healthcare insurance and the reps have guided me each time with utmost patience and respect, it really has made the insurance process quite easy for me. Love the reps and keep up the great work - very happy to keep Emblemhealth as my insurance

Emblem you all really suck!! Very frustrating being unable to receive quality customer service. Loud roosters in the background, employees with very thick accents living off shore in the Philippians unable to understand nor provide accurate assistance!! I will be changing my children's health plan due to this!!!! I've spent countless hours on the phone with these so called customer service representatives attempting to figure out what is going on with my account as I've been unable to submit a payment both online and on the phone, not one person was able to help due to language barrier!!!! I will definitely be escalating my compliant!!! If you're going to hire overseas at least train and hire people who actually speak english!!! Word of advice don't bother with EmblemHealth!!!

I have had this insurance my entire life. The key is to be proactive and not just assume the doctors know how your coverage works. The wait times in the offices are short. The doctors, nurses and staff are professional and courteous and the facilities are clean. They’re located in very convenient locations. They have great wellness programs and it’s fast and easy to schedule appointments. My only issue is they sometimes there is a lack of communication between the physicians and the diagnostic testing offices. Sometimes the results don’t get to my doctor in a timely fashion and I hate how expensive the prescription rider is. But overall I love this health plan🏥

Identifying, much less meeting with, mental health providers participating in Emblem plans and accepting new patients is a fool's errand. Directory on the Carelon partner website is full of incorrect information, and the hold time for a telephone rep at Emblem was over 25 minutes, leading to baling out.

They came down a full star this morning. They called me from an unrecognized number and DID NOT leave a message. This is typical for customer service these days. I have run into this in the past. I call back and nobody knows anything because they DID NOT notate the account for the next rep. Many times I never find out the who or what if the call and I don’t get a follow up call either. This didn’t fall between the cracks, it was forced into it. C’mon guys, you’re not selling widgets. People’s health should be the first priority, not the last consideration, if at all. The rep now has a record of calling me in case any questions are asked. This doesn’t even reach the level of customer service at the widget company. Why do you think it is acceptable here? I am fairly confident you will not contact me regarding the reason for the call. Now the crack is painted over.

This is a lose-lose!

How do I speak with someone in the US and not in the Philippines? My father is diabetic, is on dialysis and because emblem and Medicare said the mailing address i provided has caused his insurance to cancel. He has never moved out of NY and I don’t know how else to explain that. We called in back in March to confirm the address over the phone. I need help!!!!!

I'm on medicare and just switched to Emblem for supplementary. It is the WORST experience. Customer service promise call backs that never come, problems never resolved and their customer service reps have NO knowledge of the insurance business and have no clue how to help. I have been trying to resolve an issue for 2 months and hours on the phone. Still not resolved.