Oakville Pediatrics-Pediatric Urgent Care 8.30 AM-8 PM

I have been here multiple times for urgent care when our paediatrician is unavailable, for my son who is disabled and most recently with my infant daughter. The doctors are quick and efficient and so far the diagnoses have been accurate. The pharmacy is in the same clinic as well which is a big help. The clinic is busy as expected from an urgent care clinic but the text system works well. You must register in person and receive a text 10 mins before your appointment, you may wait in the car for a shorter wait, however for a longer wait time you can choose to go home and return. One thing that can be done to further improve this text system is patients can text first and an average wait time for that day can be provided, they can then decide to come in person and register. Since it is a paediatric clinic this change would make a big difference to parents, for instance: if they know the wait time is long such as 2 hours they can come without the the child, quickly register, go home and then bring child when the Dr is ready to see them.
Being an HCP I appreciate the hardwork of the staff and doctors, and that a paediatric urgent care clinic like this exists in our area, because otherwise our only option would be ER.

These people tried to send me to the ER because my child’s toenail was falling off. I consulted with a friend who is a family physician and he laughed and said I can treat that at home. Which I did. I wasn’t sure if she would need a tetanus so I wanted to bring her in.

This clinic was dismissive, they were quick to tell me this was “wound care” and to go to the ER, without even seeing a picture or ANYTHING. Whoever that “patient care coordinator” is needs to be fired. People like that are the reason the ER is so full.

My child drops her iPad on her feet often and this is the result, I wasn’t sure what to do and wanted guidance from a doctor, I wasn’t even offered a phone appointment.

If this is a reflection of your staffs education I’d be scared to visit a doctor here. Please take your child somewhere else where people who are educated and qualified can care for them.

For reference the only time you go to the ER for something like this is if it’s infected, bleeding and won’t stop, or very painful. Most toe nail related injuries can be treated at home.

You should be ashamed of yourselves.

Short wait time (20-25mins from walking in the door to speaking with the doctor) despite being a Saturday afternoon. They let us go outside and sent a text message telling us to return within 10 mins when it was our turn. The doctor seemed a bit rushed but understand he was trying to see other patients and he did answer all of my questions thoroughly. Overall very happy with the visit.

We took our daughter here as our family doctor's office was closed on a holiday. My expectations were average but I was impressed with both the pediatrician that we saw (Dr. Tavares) and the overall experience. The receptionist took my phone number, advised me of the wait time, and allowed us to leave the premises and she texted us 10 minutes before our appt. It was about 1.5 hours all told before we were seen, which is what I expected.

Dr. Tavares was warm, informative, and very knowledgable. It felt like an efficient appointment but not rushed. Impressed overall with the experience.

This place doesn’t even deserve 1-star. Receptionist was rude and doctor was impatient and not knowledgeable at all. He didn’t even try to understand how my little one was previously vaccinated in US, and just kept on repeating “this is what we do in Ontario”. He was going to let me administer the oral vaccine for my 6-month old. And when I refused, he administered it in such an unprofessional way that caused my son to vomit! Instead of comforting the baby he turned and ask me “do you want me to continue or to stop”. For cry out loud who is the doctor here! It is so unfortunate that people, especially infants and children, have to seek medical care from such a incompetent bunch.

I took my 11 year old stepson here. The service was quick and professional. The doctor was super friendly with my son and really made him feel comfortable. He was thorough in his examination and explained the illness clearly.

I had a good experience here. The registration was smooth, waiting time was less than 20 minutes (although it varies each day). The doctor was amiable, patiently listened to our concerns and was thorough in checkup. I generally keep this as a backup option when my family doctor isn’t around, and they’ve never failed me.

We have had to rely on this clinic many times. All of their staff do the best they can considering they’re the only paediatric urgent care around besides the hospital. Have patience with them and your visit won’t actually be negative. Follow what their rules and policies are and you won’t be confused, and lastly if you don’t know… ASK! It’s ridiculous seeing people leave negative reviews for long wait times or because they can’t get through on the phone. Be glad you have the option to wait in the comfort of your car and have them text you 10 minutes out. Be glad you don’t have to wait on hold and can text them during their business hours. And be glad that the doctors care and will actually want to follow up with you!! Thank you Dr. Mansour and thank you to your staff!