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Reviews — 8
It's a nice marina on Big Bear Lake. A gay men's group from Palm Springs and I took a paddle steamer lake cruise on the Big Bear Queen for about 1 1/2 hours, which was great fun, especially the wonderful commentary provided by the captain on the Intercom.
Went to the pontoon boat rental booth and was not even greeted by the young lady who was working there. She was looking at a computer. When I asked her for a quote she responded " the prices are listed over there." The reason I asked her was not because I didn't see the prices but because the prices were do much more than they were online. Due to her lack of eye contact and obvious disinterest in us, we left. We went to HOLLOWAYS boat rental in Big Bear and were greeted with enthusiasm. Prices were about 50$ cheaper and the entire experience was awesome!
Absolutely gorgeous! We went in early September and it was 50-70°F. It was perfect
We rented boat here. This is amazing experience for all of us
Rented a pontoon boat from here. They were very nice and super accommodating. The boat was in OK shape, definitely not brand new. Let us bring our two large dogs and they had a great time! This was a massive pontoon boat and I thought the price was very reasonable. It is a busy lake out there though so it’s helpful if you’ve driven a boat before. If you haven’t, they do give you very good instructions. We had a great time and would rent from them again!
We sailed on one of the tour boats around the lake for two hours. Very pleasant and relaxing.
I made our reservation on June 14, 2020 for an 8 hour Pontoon rental for Saturday, June 27, 2020. We stopped into the marina the day before our rental to ask questions about fishing and what could be brought on the boat. Upon arrival, we were told that no reservation could be found for me and they were fully booked. I pulled the reservation up on my phone, plus the text message I had received from them on June 25, 2020, stating my reservation included life vests. The desk clerk said my name sounded "familiar" but still could not find my reservation. I asked for her to pull up the text message that was sent from their office phone, but was told they just got a new phone the day before and all text messages were no longer available. 😒 Knowing she made a mistake, she offered to give us the rental for the following day of our confirmed reservation with a $50 discount and could do nothing more. After speaking with my group, we decided we would take the offer and go out on Sunday. Big Mistake! Sunday was cold, windy, and the lake was super choppy. We were told that because of the high wind, all boats needed to be returned for the day. We were out for just over 4 hours. We paid for 8 hours. When asked what they planned on doing for us, they said we needed to speak to the owner and they would issue us a voucher. As I stood there on the dock waiting for the owner to come talk to me, who never came over, I was finally told to speak to the gal in the office. All she did was credit the difference and charged me for the standard 4 hour charge. Due to her negligence from the beginning, she failed to book our reservation, we missed the best boating day on Saturday, our rental time was cut in half on Sunday, and I paid full price of 4 hour rental. I will never rent from this establishment again. I am a small business owner, and I am appalled about my treatment as a paying customer.😤👎 Unfortunately, I can now relate to some of their customer's poor reviews.
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