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Reviews — 8
Currently still waiting for an appointment that was supposed to be at 1pm, we arrived at 12:45pm to check in on the machine and it’s currently 1:20pm. We’ve just been sitting here with no updates as to what the situation is and when I decided to ask the staff, all they said was that the check in machine was broken - NO SIGNAGE OR ANY INDICATION do you wouldn’t ever know until you ask!
We finally got seen to at 1:30pm, the Doctor was lovely and the appointment took 5mins - she too said she wasn’t informed we had arrived because the check in machine was broken. They really need to do something about this. It was a very stressful wait for my mother who was so sick she could barely walk.
The receptionist showed no remorse or any signs that they will even bother to fix this issue, when you mention it to them all they say is they know and apologise but all they need to know is print a quick sign to say the machine doesn’t work so we have to check in at the desk. We were the only ones in the clinic for 30mins and she didn’t think to mention this to us. Ridiculous!
No wonder people self-diagnose and try to fix their problems themselves. Going to see a GP shouldn’t be this stressful and the incompetence at this particular clinic has been going on for 10+ years!
We finally got seen to at 1:30pm, the Doctor was lovely and the appointment took 5mins - she too said she wasn’t informed we had arrived because the check in machine was broken. They really need to do something about this. It was a very stressful wait for my mother who was so sick she could barely walk.
The receptionist showed no remorse or any signs that they will even bother to fix this issue, when you mention it to them all they say is they know and apologise but all they need to know is print a quick sign to say the machine doesn’t work so we have to check in at the desk. We were the only ones in the clinic for 30mins and she didn’t think to mention this to us. Ridiculous!
No wonder people self-diagnose and try to fix their problems themselves. Going to see a GP shouldn’t be this stressful and the incompetence at this particular clinic has been going on for 10+ years!
I got blood test result before test. Very interesting!! then complaint to reception. No one call me yet. They changed date for NHS blood test. I had blood test few weeks ago, unfortunately report not coming yet. They are totally careless.
They are never helpful, try to assume what you've got and always palm you off to 111. I get it they are busy, seems all the time but what happened to the days you could come in and wait as an extra? My partner called them today because she was having alot of lower abdominal pain, lower back pain and also she feels really rough......all they can say is 'they have no appointments and to call 111'. It's been years since I have seen a doctor purely because they never have one when you need one.
Do they want us to predict when we are going to be ill and book a doctor in advance? And the lady on the phone makes you feel more of a pest than a patient!!
Do they want us to predict when we are going to be ill and book a doctor in advance? And the lady on the phone makes you feel more of a pest than a patient!!
If I could put 0 stars I would.
This GP practice has given many people including myself many issues sometimes life threatening. Don't even get me started on mental health care there. There is a doctor "certified" mental health association but will happily scream at you down the phone for having a hard time.( if you can even get an appointment that is).
Refuses to put medication of repeat and if you do manage to, its constantly rejected and "up for review".
How.u need reviews each month when under a team is beyond a joke.
Place needs closing, avoid at all cost if you wanna survive.
This GP practice has given many people including myself many issues sometimes life threatening. Don't even get me started on mental health care there. There is a doctor "certified" mental health association but will happily scream at you down the phone for having a hard time.( if you can even get an appointment that is).
Refuses to put medication of repeat and if you do manage to, its constantly rejected and "up for review".
How.u need reviews each month when under a team is beyond a joke.
Place needs closing, avoid at all cost if you wanna survive.
This place is just a scam to get money from the NHS by registering lots of patients they can't deal with. You won't get an appointment so don't waste your time hanging on the phone for up to an hour. They hang up mid call, promise to call back then don't claiming that they called and it wasn't answered even though there are no missed calls recorded on the phone. Don't register with them as you merely increase the problem. There are no positive reviews, you can't use the online system as it doesn't work. one star as you can't leave 0
Friday afternoon and it has taken me 5 calls to get through to my gp, first time I was 3rd in the queue, when i got to 1st in the queue I was cut off, same happened on my next call, I was second in the queue, got to one and I was cut off. 3rd time I was 4th in the queue, then cut off when it got to one! 5th time I was 4th in the queue and I actually got through! Just have to wait 6 days in pain for the pharmacist to ok some painkillers that I have had before! 18 wasted minutes.
They are killing patients!! NHS please investigate!! The receptionist is preparing different medications to patients, she will prescription a different medication from what doctors have mentioned. The patients will then go to pharmacy and take different medications that are harmful to them. My mum was about to die of taking 20mg of blood thinner medicine, which she was supposed to be taking 10mg. How can they do a mistake like this. This is done for purpose and went on for several months. How can Doctor prescription 10mg and pharmacy will give 20mg? National Health service’s please investigate this place. Something totally wrong and scary is happening.