Werribee Mercy Hospital Emergency Department

AVOID AT ALL COSTS GO TO ANOTHER EMERGENCY HOSPITAL

Incredible place, waiting for over 1.5 hrs and still nothing. When you go and ask how long more do we have to wait, they say it might be 10min or 8 hrs more you never know… and expect sympathy.

Having lived in Point Cook for more than a decade, our family has frequented the Werribee Mercy facilities on numerous occasions. Our two sons were also born there. Throughout our time in Point Cook, each member of our family of four has spent at least a day in the hospital. We have consistently found the medical staff, including nurses and doctors, to be friendly and supportive.

However, it's unfortunate that the emergency triage counter consistently has staff who are not as helpful. These individuals often treat people seeking assistance as if they are not even human. They rarely make eye contact and, on occasion, their behavior comes across as racially biased. Once past this challenging triage experience, the facilities are clean and the staff is welcoming and accommodating.

It is crucial for the hospital management to address the shortcomings of the customer service at the emergency department triage counter. While it's understood that they encounter numerous distressed and difficult patients, this shouldn't justify inhumane behavior. Especially considering they are public healthcare workers paid through our tax contributions.

Most awful emergency department I've ever seen. We now go to RCH instead. They are incredible. Our local GPs and my partners specialist surgeons have all told us never to go there. When you have doctors telling you a hospital is unsafe you know there is a serious problem!

Very bad experience of this hospital, all staff have very rude attitude. They dont even know how to talk to the patients. We came in ambulance and the staff just put was in waiting. Noone attend patient for almost 3 hours even though patient was very serious, patient was unconscious and was unable to sit but still the staff did nothing and asked us to wait

Very bad emergency response. Rude receptionist. Fail to treat patients with kindness and politeness. Patients are coming with some illness and on top of this, receptionist behaviour is atrocious. Waited for 8 hours to see the doctor despite in emergency. Never ever, I will come to this hospital.

Worst ED ever, I can understand how busy and pressured staff are but they lack basic decency, right from the moment we entered into ED we were welcomed by a very rude triage nurse who started laughing at the reason how the patient injured himself, the staff asked the next of kin to wait outside in extreme chilling cold, citing ED was too busy, in reality it was too empty. Doctor didn’t see the patient even 6 hours after being triaged. What they do is complete opposite to empathy and patient care. This place is truly disgusting
Please beware and avoid this ED at all costs for yourself and your loved ones.

1 star is even too much!
Try Werribee emergency department and you would know.
I have three suggestions Avoid avoid avoid.

God knows when State govt will open eyes and look what’s happening.
Emergency process itself takes 6-8 hrs.. not once, not twice.. every time same story.