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Reviews — 8
This is surgery is the worst in Hillingdon Borough. You can’t make an appointment via phone, online or face to face. All I get if you not well go to A&E. When I go A&E they say why doesn’t your GP do anything, because they don’t give any appointments. Few receptionists and few doctors needs to be looked at or I’m taking this further atleast authorities will investigate this pathetic surgery. If I am going to grave I am taking them with me..
1st telephone contact today with my father's new surgery and they were extremely helpful. Fingers crossed this is the start of things to come.
Beverly the receptionist. What a lady she is!. I couldn't praise her enough for her professional, empathic approach towards me and respecting confidentiality at all times meant so much to me. She put me at ease immediately. I do not go to the surgery lots but i couldnt have asked for a better young lady to discuss my issue with. More like her please!. Thank you Beverly
Over a week ago, my 9-year-old son, experienced something that left me utterly shocked, outraged and deeply heartbroken. During his asthma review, a healthcare assistant had the audacity to tell him directly to his face that he needed to lose weight. I could not believe it!
In that moment, I found my voice and spoke up against this unacceptable behavior. As a result, the person involved refused to continue the appointment. We had to return the next day to finish the review, but thankfully, we were seen by someone who was incredibly supportive and understanding. I must mention that his asthma is currently under control, thanks to his dedication to exercise and healthy eating!
However, the story doesn't end there. Despite filing a formal complaint on the same day, I have yet to receive a phone call from the practice manager, despite requesting one three times already. Instead, all I received was a letter yesterday, informing me that the complaint had been logged and that I should expect a response within 28 days. This is absolutely disgusting!
Bodyshaming is horrific in itself, but subjecting a child to it is devastating. The lack of action and response from the healthcare provider during this period of time is not only disheartening but also potentially detrimental to my son's mental health.
As a parent, I refuse to let this slide. Our children deserve better. They should feel safe, respected, and supported when seeking medical care. I implore the practice manager to take immediate action, address this issue, and ensure that no child or individual has to endure such body-shaming and insensitive behavior.
Let's raise awareness about the impact of bodyshaming on children's mental health and demand accountability from healthcare providers. Together, we can create a world where every child is celebrated for their uniqueness, rather than being subjected to harmful judgments. #EndBodyShaming #SupportOurChildren #AccountabilityMatters #MentalHealthMatters
In that moment, I found my voice and spoke up against this unacceptable behavior. As a result, the person involved refused to continue the appointment. We had to return the next day to finish the review, but thankfully, we were seen by someone who was incredibly supportive and understanding. I must mention that his asthma is currently under control, thanks to his dedication to exercise and healthy eating!
However, the story doesn't end there. Despite filing a formal complaint on the same day, I have yet to receive a phone call from the practice manager, despite requesting one three times already. Instead, all I received was a letter yesterday, informing me that the complaint had been logged and that I should expect a response within 28 days. This is absolutely disgusting!
Bodyshaming is horrific in itself, but subjecting a child to it is devastating. The lack of action and response from the healthcare provider during this period of time is not only disheartening but also potentially detrimental to my son's mental health.
As a parent, I refuse to let this slide. Our children deserve better. They should feel safe, respected, and supported when seeking medical care. I implore the practice manager to take immediate action, address this issue, and ensure that no child or individual has to endure such body-shaming and insensitive behavior.
Let's raise awareness about the impact of bodyshaming on children's mental health and demand accountability from healthcare providers. Together, we can create a world where every child is celebrated for their uniqueness, rather than being subjected to harmful judgments. #EndBodyShaming #SupportOurChildren #AccountabilityMatters #MentalHealthMatters
Just had a call with the practice manager regarding my phone call being cut off once I get to caller number one and her response was that I was the only patient complaining. It’s the same issue every time I call. I don’t have an issue regarding the hold time but I do have an issue being cut off. She is rude and talks over you and then tries to twist what you’ve said. Not happy and she needs to have some training regarding customer service.
I have been visiting the clinic from last 30 years. There have been lots of changes in booking appointments and seeing doctors. It does become very stressful. I visited the clinic today, this Young lady, Claire, was very helpful. She was very polite.
I called at around 6.15pm. The surgery was due to close around 7pm. I remained as "1st in the queue" for all that time? Without the call processing any further. Clearly, the call was ignored due to the upcoming long Easter weekend. This is not the 1st time something like this has happened. I understand there are deadlines to meet but callers will not be taking all day or all night. We waste alot of our precious time, waiting in these call queues, considering we also have families and kids and other work to attend to. Why cant we all be considerate about each other whether its personal or professional. One common goal between the two is:
Helping humanity
Helping humanity