Baymont by Wyndham Lubbock - Downtown Civic Center

If there was an option for 0 stars, that's what I would give this place and I just got here. I checked in and was given an upstairs room. Keep in mind, I'm a Disabled Vet with a bad knee. I push through and go to my room and find that the handle is broken and won't let me in. I go back down the stairs and ask for a different room, this time I asked if they had a room downstairs. Noel (The receptionist) said "so you want smoking" I respond with no I don't, he then responds with "so upstairs it is" since there is no elevator, I ask him "what do you do with people with disabilities that can't do the stairs?" He responds with "we return their money and tell them to have a nice day" I say that's ridiculous and he said no it isn't, do you want a refund or the room? I took the room because my options aren't the best but this guy was ready to throw down with me because I disagree with him. This place is a complete mess and Noel needs some training on customer service at least.

Horrible, my room was dirty. Sheets were dirty and there was leftover McDonald’s in the fridge. They tried to give me a different room after and these are pictures from that 2nd room. A plunger by the bed and a broken in door frame with a broken lock. They “canceled” my stay and i went elsewhere. Still haven’t received my refund with Priceline cause this hotel can’t even verify it was canceled. This was a month ago.

This hotel is filthy and dangerous. It is falling apart, a building hazard. The room stunk, was dirty and torn up. Bullet hole in the door, with tissue stuffed inside the hole. Nasty stains everywhere. Do not stay here! We had to leave. The worst place I have ever seen. The front desk person was nice.

First of all, they charged $194 per night. On the plus side it did not smell. Most everything else was wrong though. Linens were dirty, the room was unfinished, they were holes in the walls. The toilet was not clean and had pee stains from the previous tenant. All of the elements to make coffee were available in the room, however, there was no coffee maker. At some point it should be criminal to offer these rooms. The door did not even have a security lock on it. If it had not been after midnight, and we were so exhausted, we would have checked right back out.