Metropolis

Management is sadly horrible. They need to replace her and get a professional in here. They threaten you to make you uncomfortable and there are nasty old people who live here who have a connection with management making it worse. Just needs new management. They went super cheap on the gym too. Looks nice but it’s all super cheap junk.

Amazing building amazing staff and an amazing rooftop. I’ve lived here for three years and I can’t say enough!

My husband and I lived here for over two years and the building is fantastic. Great location right next to grand central. Maintenance was always responsive. I especially loved the doormen here, they treat you like family and made you feel safe. I will genuinely miss them!

The only issue I had was that some of the gym
equipment did not work for months but the building finally updated the equipment

Lived here for three years - prob my favorite apt in NY. The roof deck is great and not usually crowded, as are the doormen.

The gym has so many machines that need updated and the management ignores complaints about broken machines! The roof is nice. Staff is nice. Gym needs updated badly so they get 3 stars.

Horrible experience with Justin, a new employee. Despite my explanation to him that my husband works for the US government and therefore is a US federal worker, and not an international diplomat, he could not understand the difference. They do not rent to diplomats and so they were not wiling to rent to us even though I explained that we are not diplomats. Have been trying to receive back the online application fee since the application allowed us to apply with a corporate lease but was told by Justin that they do not allow Corporate leases. Justin's boss, Mary, now says that they do allow corporate leases. The main office though told me that they do not allow corporate leases. VERY confusing and disorganized. Would never rent with them ever. Very disrespectful and disappointing since my husband has served in a war zone! And very sad that Justin does not know the difference between international diplomats and US government foreign service officers.

BTW, it is illegal to discriminate based on national origin so they are breaking the law in declining diplomats to apply and live in their apartment building.

I loved my experience living at The Metropolis. I've lived in 5 apartment buildings in NYC, and this was by far my favorite. 99% of that was due to the staff. The doorman are beyond compare. Every single one took great care of me. The process to get packages was easy and seamless. They guided us through the pandemic with grace. And the maintenance staff was the same--available, kind, and responsive. Thank you to all of the staff who made my two years at The Metropolis some of the best I've had in NYC.