Local Guides World
Upmarket paellas & seafood dishes, plus beer, in a cozy, colorful room with terrace tables.
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Reviews — 8
Very disappointing experience. The restaurant failed on all points: service, food quality, menu options, and even hygiene. I do not recommend it at all.
We were visiting Valencia wanting to experience paella and arroces (rice dishes).
The bad experience started when we booked the place, when the restaurant warned us we needed to select only one paella for the whole table to order in advance. We can understand that the paella needs time to be prepared and thus require ordering in advance, but when we arrived to the restaurant, we still needed to wait 45 minutes for the paella to be served, so what was the point of ordering it in advance?
Second problem is with the fact that you cannot select more than one choice of paella per table if your group is less than 8 people (which most parties are). We wanted to try at least 2 paellas / arroces between 4 people (to suit different tastebuds and restrictions), but that was not possible because of that.
Now we would be OK with all those rules if at least the paellas/arroces were worth it, which they were not. Portions were very small (the layer of rice was really thin), not enough for the amount of people present. Taste was OK, nothing extraordinary.
One guest at the table who couldn’t eat from the one kind paella we were allowed to order asked for the beef cut. It came over-seasoned (extremely salty, you can see the salt in the photo), and with barely any garnish (two green beans and a few slices of potatoes). For the 24€ the meat dish costs, a bit of garnish and sauce wouldn’t have been too much.
Seeing the small portions, we asked for a basket of bread to accompany the dishes, but the waiter brought us a piece of baked garlic bread which, even though very good, was not what we requested and was charged 5€ sneakily.
The service was really mediocre, even though the restaurant was full of waiters (there were more waiters than customers), we were not well taken care of. We had to wait to be sat at a table, to get the menu, and to pass our order. It felt like the waiting staff was completely disorganised.
The ladies’ restrooms had no soap and no hand towels nor dryer, which is alarming about the hygiene of both female employees and customers. The baby high chairs were also stored inside the restrooms, which is highly unhygienic.
One last point about having electronic tablets as menus: it is a bad idea. Not practical, no added value, and not environmentally friendly. Just get normal paper menus, it’s better, cheaper, and better looking.
We were visiting Valencia wanting to experience paella and arroces (rice dishes).
The bad experience started when we booked the place, when the restaurant warned us we needed to select only one paella for the whole table to order in advance. We can understand that the paella needs time to be prepared and thus require ordering in advance, but when we arrived to the restaurant, we still needed to wait 45 minutes for the paella to be served, so what was the point of ordering it in advance?
Second problem is with the fact that you cannot select more than one choice of paella per table if your group is less than 8 people (which most parties are). We wanted to try at least 2 paellas / arroces between 4 people (to suit different tastebuds and restrictions), but that was not possible because of that.
Now we would be OK with all those rules if at least the paellas/arroces were worth it, which they were not. Portions were very small (the layer of rice was really thin), not enough for the amount of people present. Taste was OK, nothing extraordinary.
One guest at the table who couldn’t eat from the one kind paella we were allowed to order asked for the beef cut. It came over-seasoned (extremely salty, you can see the salt in the photo), and with barely any garnish (two green beans and a few slices of potatoes). For the 24€ the meat dish costs, a bit of garnish and sauce wouldn’t have been too much.
Seeing the small portions, we asked for a basket of bread to accompany the dishes, but the waiter brought us a piece of baked garlic bread which, even though very good, was not what we requested and was charged 5€ sneakily.
The service was really mediocre, even though the restaurant was full of waiters (there were more waiters than customers), we were not well taken care of. We had to wait to be sat at a table, to get the menu, and to pass our order. It felt like the waiting staff was completely disorganised.
The ladies’ restrooms had no soap and no hand towels nor dryer, which is alarming about the hygiene of both female employees and customers. The baby high chairs were also stored inside the restrooms, which is highly unhygienic.
One last point about having electronic tablets as menus: it is a bad idea. Not practical, no added value, and not environmentally friendly. Just get normal paper menus, it’s better, cheaper, and better looking.
We ordered a toasted garlic bread and calamari as appetizers. It was delicious! We also got the Valencian Paella, which was amazing as well. For dessert we tried three. One chocolate, one cake and one orange. All three were good. The service was very good. Their staff is friendly. The location is convenient. It’s located near the city of arts and sciences. Be sure to make a reservation Highly recommend this place.
Food was really good, service was exceptional as well.
Nice special offer with oysters and cava, tasty black paella with shrimps and interesting tiramisu with Baileys. Place to come back for paellas and arroces.
Choose this restaurant, because of the reviews. The food is good, we enjoyed every dish. But I expected more, a few times the dishes ordered were not available anymore. We had a woman who spoke a little bit English, but after a while we didn’t see her anymore. All other colleagues didn’t speak English very well, so here started a lot of mis-communication. Dishes never ordered at the kitchen or waiting times around 45min.
I had better experience with places they didn’t speak English very well and were I didn’t speak Spanish very well, but never had as this many miscommunication mistakes at one place.
I had better experience with places they didn’t speak English very well and were I didn’t speak Spanish very well, but never had as this many miscommunication mistakes at one place.
Lovely fresh food, cooked very well. The house Vino Tinto (Rioja) was excellent. My only disappointment was that as a solo traveller, I could not any Paella dish as the minimum is for 2 persons. I really wanted that.
I enjoyed the best Paella de marisco ever: the sea food was so fresh and delicious. I was served by Clarissa: always smiling and caring. The restaurant is so close to the ciudad de las artes.
