Chipotle Mexican Grill

I bought a chipotle bowl and added guac as my topping and showed the cashier and store manager the free guac promotion code. They scanned my free guac promotion code and I paid for my bowl. After the purchase the staff gave me an additional regular side of guac as if I used the promotion code to get additional guac as a side. When I saw the receipt, the store charged two guac and applied promotion code to one of guac. I asked them for a refund for an additional side of guac but they said a free guac promotion is only for a regular side. So I read terms&conditions of a free guac promotion and per terms&conditions, it says eligible members receive “one free topping” OR “regular side of guac”. It was clear that they didn’t know their terms & conditions on the free guac promotion. I asked them to refund my guac topping and take the side of guac back after showing them terms & conditions. But they said a reward is not refundable. It was their fault that they were not aware about terms & conditions therefore provided customer a false information when customer paid for the food. And due to their fault, a customer cannot get a refund. Does that make sense? There was no apology whatsoever and the manager even stare at me without saying anything when I complained. Even a guy behind me was almost yelling at me saying they said free reward is not refundable. I felt so humiliated. What I asked for was fair enough as consumer right. I would never go back to Chipotle in Westfield Garden State Plaza.

the women working here are very rude. the woman at the cash register scoffed and rolled her eyes at me when i misheard her once. the woman who made my bowl gave me the least amount of meat possible and became annoyed when i asked for extra cheese. food is good, but the service was terrible.

I recently had a highly disappointing and disgusting experience at a restaurant that left me feeling frustrated and disgusted. I had gone to this particular establishment with high hopes of enjoying a delicious meal, but unfortunately, my experience turned out to be the exact opposite.

Upon receiving my order, everything seemed fine until I was shocked and appalled to find a roach in my food. It was an absolutely repulsive sight and left me feeling both disgusted and concerned about the overall cleanliness and hygiene standards of the restaurant. Naturally, I immediately brought this issue to the attention of the manager in hopes of a resolution.

To my utter dismay, the manager not only refused to accommodate me in any way but also adamantly denied any responsibility for the incident. It was incredibly disheartening to witness the sheer lack of concern displayed by the manager, who seemed to prioritize protecting the reputation of the restaurant over addressing the issue at hand.

Despite my insistence on receiving a refund or a replacement meal, the manager unwaveringly refused to provide any form of compensation. This complete disregard for customer satisfaction only added to my disappointment and frustration. It is deeply unsettling to think that a business would treat its patrons in such a dismissive and unprofessional manner.

As a customer, I believe it is imperative for a restaurant to take immediate action when faced with such a serious issue. It is not only about refunding the cost of the meal but also about displaying a genuine concern for the well-being and satisfaction of the customers. Unfortunately, this restaurant failed miserably in this regard.

I sincerely hope that this review serves as a warning to other potential diners. I strongly advise against visiting this establishment unless you are willing to risk encountering unclean and unsanitary conditions. The lack of responsibility and refusal to accommodate customer complaints are clear indicators of the overall disregard for customer satisfaction at this restaurant.

Came here Sunday afternoon 3pm for a meal with the family and the place closed, unbelievable I was blown away.

I’m leaving this a 3 star because there was a very sweet guys who helped but he looked new and there’s this other girl very short hair (his coworker) who kept giving him attitude and i did not like that. When there’s someone new there has to be patience with each other. I would have given it a 5 star if the girl didn’t do that to the poor guy. I am so sorry to him and hopefully he doesn’t get treated like that anymore

Went to this location and as soon as we walked up the lady said, sorry we are out of rice, steak, chicken, guacamole, sour cream, and we are very low on Queso dip. 😂 I mean, at that point you should just close up, go home.

This has to be the worst Chipotle in New Jersey! Every time I place a pick up order, I have to wait 45 mins to 1 hour after the pickup time to get my order. It’s more frustration than what it is worth. I don’t know if it is that they are severely understaffed or what but they always end up closing the doors on people way before closing time, and to top it all off my order is never right. Waste of time and money. I will not be returning.