Jack in the Box

I stopped at Jack-in-the-Box cause I’ve for the most part part always had good experiences with Jack-in-the-Box. I enjoy their food their service in the restaurants. On this day however, it was not the case. I wasn’t feeling well and I needed to use the restroom and Jack-in-the-Box is always had a open door policy with the restroom until I got to this one when they told me I couldn’t use the restroom unless I bought something first, so I’ve had to go wait in line to buy a taco so that they would open the door for me so that I could go use the facilities. It was embarrassing demeaning and as far as I’m concerned, unprofessional on their part. But after that, you would think they must have a pretty stellar looking bathroom if they were keeping everybody out of it that isn’t a customer, and that wasn’t the case either it is dirty not horribly dirty but definitely not clean. I had to take toilet paper and clean the seat off just so I could use the toilet. There was a sign in the bathroom that said it was cleaned hourly. However, the dried up urine and whatever else was on there kind of makes me think maybe they’re not really getting into it every hour, or at the very least not doing a good job. I work in field service so I was out of town and couldn’t go home to use my own restroom or I would’ve.
I don’t know if this is normal or not but when I arrived there, there were pallets of food sitting outside the restaurant in the parking lot near the drive-through, which is a very dirty area, but regardless of that it sat out there for more than 30 minutes because it was there when I got there and it was there when I left . That doesn’t inspire confidence in the food that’s for sure. In the future I will not be returning to this Jack-in-the-Box in Santa Cruz

Although your cuisine is excellent, it bothers me that your manager treats your staff badly, hates delivery workers, and won't sell to some customers. She can select who she sells to and who she doesn't, she says in response to questions about why she does it. He instructs the youths under his supervision not to give directives or instructions to the immigrants.
Sadly, it's the only location where you can get meals delivered around-the-clock.
I had a terrible impression of this location in Santa Cruz, California, as a visitor.

Hardest working night shift fast food workers on the planet. Food is standard Jack but the service is what pops. I've had the pleasure of working with them for deliveries through gig jobs and they are by far the best. They honestly care about the product they produce and it shows. If your in the area be sure to check them out. Be careful on weekend nights as the lines are often spilling into the street.

1/1/24 @ 515am the lady working the drive through. She can take an order correctly and takes the initiative to suggestion a substitution even though your getting two drinks. Very pleasing to get a correct ordered order..

My son, me, my granddaughter and her daughter went to get some food, since we didn't stop to get anything on our way down to Santa Cruz. My sister-in-law was with us too. We took the food to our rental house and had a good meal!

Gave me one of my orders wrong from jacks munchie meal I ordered the spicy nacho chicken sandwich and siracha curly fry burger and they gave me i don’t know what this is but the manager has to talk to those people that they have working there tonight between 9pm or 10pm shift

I went today around 6 pm I stayed for 15 without no body taking orders one person was focused on online orders and drive thru he didn't say anything to the customers in the lobby my suggestion if you guys struggle to take orders close the lobby and take only orders on drive thru