Urban Air Trampoline and Adventure Park

My family went out there paid for day passes ahead of time for our son's birthday. They literally said they get an hour. Pay for platinum passes and only allowed 1 hour. That's 4 tickets of the supposed best service and only allowed an hour. Go somewhere where your day passes aren't this restricted one hour is ridiculous. By the way they don't tell you the time limit until after they take all your passes for that day. That's when they decide to inform you how you only have an hour. For a first time definitely won't recommend or give it another chance in the future.

Alot of fun...
The host that help us with the birthday she was great. Super friendly and so helpful
That day was super pack but they did alot so much fun. We was able to decorate so our princess had a blast. We will be back soon

We took our daughter and a few friends for her birthday. She enjoyed herself and her friends as well. Although the food wasn't very tasty. I spoke to the manager Marty and she was very helpful. She listened to our concerns and she made a new pizza. It came out very tasty. She was understanding and took our opinion very well. She was very pleasant.

Today- Waited 15 minutes for 2 chicken tender combos and one kid chicken tender combo. When my order was ready it was only one adult combo and one child's, one adults combo was missing. The cashier knew it right away and it took her several times of explaining to the girl in the window in the kitchen for her to understand it was missing a combo meal and to make it. I gave my family their food and waited for the other meal so my child could eat and get back to “fun”. The kid working with the cashier moved as slow as possible to help get drinks and just stood there daydreaming (I was standing there for a while). There were multiple people going in and out of the kitchen area, multiple people standing around, wearing gloves while taking money and then continuing to wear the gloves that touched money to get food items, one was eating ICE from a cup the whole time I waited for my order- in the kitchen window!!! They all need to be taught serv safe and proper food handling instructions need to be in place.

My son really wanted to go back there to do the zip line. It was his absolute favorite part about our first visit. He rode it one time today and would NOT go back on because he said the guy who was working it was as so mean. This is a huge problem! If you are making a child not want to go back on their favorite attraction at a place aimed for children, you’re at the wrong job! I’ve noticed both times I’ve been there that a lot of the staff does not smile and do not look happy to be there in the least bit.

As a professional who works in a similar field, I would be having meetings by next week about proper food handling, customer service, and personal accountability (take note to how these kids are dressed- slippers to work!).

This was not the five star visit like I had in October. Pocketbooks are tight and if you want returning customers and good word of mouth bringing folks back, do better!! I’m not the first to comment that the staff is miserable!

So much fun! We switched from another trampoline place because we felt our kid 'aged out' of the other one. Our child can grow into the new experiences here with rock climbing and zip lining.

The food is decent. Nice and big seating area for friends and family. Def bring your own water as these kids will need it! I recommend the loaded waffle fries as a treat!

Kids had a blast at company Xmas party! 7 and 8 yr olds were worn out! 18 month old had a blast too! Great atmosphere. Great play assistants!

Took my daughter, niece and nephew here for my daughter’s Birthday. They had a blast. Went during the week because weekends are very crowded. Beside the gymnastics type activities they also have video games, a go-cart track and much more. They offer for sale fair style food. You can have kid’s birthday party here. I recommend getting the platinum ticket if you can afford it. It gives you access to all of the attractions without time limits. Take your adventurous kids here and They will have a blast and so will the adults. Shoes and personal socks are not allowed. They make you buy their grippy socks for a bout $3.50.