Rhema Medical Fort Worth

This company is an absolute joke. My grandmother is currently being hospitalized due to the negligence of their staff. You would think a company that provides medical equipment people rely on to LIVE would have more decency and professionalism. As a healthcare professional I am appalled at the lack of patient care you all have exhibited. My grandmother has gone an entire week without her oxygen after continually being placed on hold until closing, transferred back and forth and flat out lied to. A WEEK WITHOUT PROPER OXYGEN SHE RELIES ON TO LIVE. Makes me wonder how many more people you all have put in jeopardy. SICK.

ELONA IS A MAGNIFICENT WOMAN 👠 WITH RHEMA MEDICAL SHE IS SO HELPFUL AND TAKING MY ORDER AND SENDING ME WHAT I'VE ORDERED SHE SO KIND ON THE PHONE WITH ME SHE NEEDS A RAISE NOW IN JESUS HOLY NAME AMEN AMEN SIGNED CARLOS FREEMAN.

If I could give Reema Medical Fort Worth zero Stars I would. My doctor ordered a CPAP machine for me on September 15th 2023. Today is December 7th 2023. I still do not have my CPAP machine. I have called five times since the middle of October. At first I was told they don't even have any information on me. Yet my doctor's office said they were sent the information on September 15th. I am at high risk of dying from my sleep apnea. Here it is almost 3 months later and nothing.

I went into the office today. The lady was rude from the very very beginning. She didn't really even listen to me. In fact she pretty much just said write your name and dismissed me. I had called on November 1st and explained that my doctor's office said they've had my information since September 15th. The lady I spoke with on the phone actually was very nice I was on the phone for 22 minutes trying to get some answers. Finally she said oh the lady that does work for JPS Hospital is behind. But behind by 3 months?? That is atrocious.
I'm not really sure they know or care that people's lives depend on getting the machines that were prescribed from their doctors in a timely manner.

I will have to edit this review a little bit later this afternoon.

Good Morning,

Ronald Sims
DOB 0X/0X/XXXX
XXXX XXXXX XXXX
River Oaks,Tx 76114

First I would like to say that I have had a Resmed cpap 10 machine for years, over 20 years, with great sucess.

I had a new sleep study, I was prescribe a new cpap, I received my Luna cpap from you on Saturday Dec 2,2023, I set it for that evening and was very disappointed and frustrated that my setting were wrong, was set for 4, when I needed it at 18, so I watched a Youtube video on how to set it correct with the right pressure.

Got that resolved.

Luna cpap is a down grade to my Resmed

This Luna cpap is defective, I still have my older resmed hook up and the comparison of the Resmed 18 pressure setting is right, the Luna 18 pressure setting is weak, that is the first thing.

Second, breathing in normal on Luna, but exhaling is very restrictive, and causes me to choke and not breathe correctly, poor quality or defective.

Third, my normal humidity is usually set at a 3, which I did on Luna, and several times the tube fills up with water, I have no leaks in my mask, no warning of leaks,again, poor qualtiy or defective.

Fourth, my new mask, is a nasel front mask, it also leaks water,and rubbed my bottom lip raw, again, poor quality or defective

Lastly, I was very specific at the get go of what cpap I had already been using, along with the Dreamware mask that I have been using, and I get a Luna cpap and the wrong mask.

So, I need instructions on returning everything of the Luna Cpap

And then

I NEED A RESMED 11 WITH A DREAMWARE MASK SENT TO ME ASAP

I notice on your 2 star reviews that this is an on going thing with your company, this email will be posted as a review, so I hope we can get this resolved soon

I need a phone call today XX7-XXX-3XX8

Respectfully

Ronald Sims

Iliana has been the best. She is helpful and courteous and could not ask for a better person. So helpful and always pleasant. The situation my girlfriend and I find ourselves in with having to have supplemental oxygen in our lives due to her having had Covid has not been easy. This company and everyone who works there has made this situation more bearable. They are the best!

Worst company ever!!! Do NOT Recommend. Seriously!
I’ve never been one to complain, but when you’re dealing with a life or death situation this company does not CARE. I’ve called to explain the situation in regards to my hubby.
We’ve got sent home with a cpap machine that he depends ON, when he came home we were told his machine was given through charity. We had no idea we were supposed to pay them for this machine!!! We’ve explained that to two people who work there! They don’t care, they are going to pick it up anyways. And we’ve asked for a payment plan and they’re not wanting to give it to us. How can you refuse that???!
They don’t care about their patients! Only the money!

The most unorganized-unhelpful business I have ever seen. You have to remain compliant in order for insurance to pay for the machine, but it’s impossible to get help! If your original mask does not work for you, you must use it for 3 months before you can get a different one! However, when your 3 months is up, they take machine back for noncompliance! Maybe if they made sure they issued something that worked for the patient or have some sort of system to help figure it out, you could be compliant! We even ordered additional masks through Amazon trying to figure it out on our own. No one wants to feel better more than the patient. Astounded!