The Local Doctors

Good bye Local Doctors, you guys are just nightmare. Laughing and mocking at sick people who are waiting for more than 8 hours. I was there with 3 years old, doctor seen us after 9 hours. They should have sign outside as "Beware of Frontdesk Staff". Just bunch of bullies who laugh at sick people.

Very poor receptionist and customer service they don't know how to talk with patient. And for doctors people need to wait for whole day to see the doctors don't know what doctors are doing

Dr Terrence Lobo family doctor looked after me very well and tended to all of my needs. Very good service. First time in my 15 years in New Zealand and this is the best service from a doctor I have ever received. ❤️

Very poor customer service. Front staff is rude to patients. Have experienced this myself as well as while waiting for my turn, have noticed staff being rude to some other patient that was infront of me too. Need alot of patience and politeness knowing patients are already frustrated inside due to hours of waiting to see the doctor.

First time they took 5 hours on Saturday
I gave a another chance I went on Friday.. entered at 2:30
Nurse see me at 4:15 and doctor see at 7:30 and doctor said you come after hours 😁😁
If you really have extra time , you should visit there , at least you can use unlimited free WiFi there

Sharing my experience for my visit with the Local Doctors(otara) on 30 July 2023 in the afternoon to get my daughter seen by the doctor. A bit different to what I read on the reviews column.
First time going there and I know all about after hours clinic can be a wait preferred to come here then go to Local Hospital and wait for 5-6hours to be seen by the doctor.
The receptionist was lovely, she explained that the wait would be about 3 hours to see the doctor and 1 hour to see the Nurse I was okay with that. While waiting was happy there was a nice kids movie on the TV for my daughter to watch which she enjoyed and helped her tolerate her pain while waiting, with in an hour she was checked by the nurse Vitals all checked height and weight done and all good then we waited another 2 hours for the doctors to see my daughter. So the doctor examined my daughters issue and straight away told us what was the best way to help my daughter and so he did and resolved her issues and straight away prescribed some medications to help her when she goes home. He was a very professional male doctor who was very good in handling a procedure for my daughter.
So time limit as expected and doctor was great and quick with solutions.
This is much bigger and cleaner after hours care then other clinics I have been to. Wouldn’t mind coming back if I needed after hours care.
Thanks a lot.

A BIG TIP FROM A LOCAL REGULAR USER & ALWAYS WORKS LAST 20 YEARS: LONG WAITS ARE NZ DOCTOR SHORTAGE. SO TO BE SEEN BY THE DOCTOR FIRST, EARLY YOU MUST LINE UP OUTSIDE AT 7AM FOR THE DOORS TO OPEN AT 8AM. BRING YOUR OWN PLASTIC CHAIR & A LINE FORMS AT 7AM ONWARDS. THE FIRST 4 CUSTOMERS ARE NORMALLY SEEN WITHIN THE FIRST HOUR. DONT COME AFTER THIS TIME, WAIT FOR NEXT DAY 7AM TO LINE UP & SEE THE DOCTOR. ALL THE BEST FROM SEU SMITH FAMILY.