The Local Doctors

How does this system work? Please explain because I can't wrap my head around this.

Sick patients come in and wait 4+ hours to only be seen for 10-15 minutes. If that's the case then that should be an average of at least 3-4 patients every hour across a team of minimum of 3+ doctors. There's no more than 10 patients at a time in the waiting room on an average day so why are they waiting for at least half a day?

The math ain't mathing.

How many patients do you push down the list to make them wait these ungodly hours? People can't waste half a working day waiting 4+ hours to only be seen for 10 minutes. It's absolutely ridiculous.

If there's 1 doctor on then tell patients beforehand, don't make them wait for hours its simple customer service and administration something which is severely lacking with this facility.

Came here just today 22september from 9am still waiting till 12 went to enquire to receptionist my wait time to be seen by doctor the receptionist spoke soo rudely that that’s our normal waiting time instead of explaining nicely.Just to get a medical report from doctor and waiting for so long seems a bit weird to me.