Chicago Municipal Employees Credit Union

Been calling forover an hour. Has one phone sit on hold, while the other phone we dialed loan department, account services, even collections. Couldn't get anyone to answer. Eventually started just dialing by name at random and getting voicemails. If your employee and you got a voicemail asking
about your questionable job requirements I was probably me.

The only reason I have this bank is because it was provided to me through Nissan when I traded my car in. However, I believe that I can get better service somewhere else and will move forward looking into my options. I call and call and there seems to only be one call rep and they don't understand the issue at hand. No one from management has returned my calls or anything as requested through the call rep. I've been dealing with this issues for over 6 months. Back in Jan is the only time I received a call back and that was because I left a voicemail on who knows who phone, they were the only assistance I've ever received! I do not recommend this bank for any services. If you are in charge of loans and other finances you should be easily accessible and they are NOT!!

First of all I was charged a extra 9000 for car insurance when I clearly had insurance. Ten my car was paid off by chase because I bought a new car and they were supposed to cut me a check and this was Aug 23rd now I can’t even get in touch with anyone. Holding for hours or no answer at all. Horrible business.

VERY BAD COMPANY and NEEDS to be SHUT DOWN!! Called to get a 10 day payout and Jasmine Austin who’s over my account never answered or called me back. I finally talked to her after I called again 4days later after I had to leave a message with a different agent. I told her I needed to cancel my auto pay and she told me she received my message and I need to send an email to cancel. Like why? If I want autopay just call and they will put it in but to cancel you need to send an email?…which doesn’t make sense. I told her another company is paying my car off and she’s saying I need to write an email to get a 10 day payout and the 10 day payout is more than what I owe. I told her we tried to call to get the payout amount but she never answered or returned my calls and the other company decided to write the check for what I owe. Like why am I talking to you for if I have to write all these emails. VERY BAD COMPANY!!!

This Credit Union did everything they could to prevent me from becoming a member. The website was had to navigate. I filled out an application online for a checking account, ran my credit and I was denied. I called and ask why I was denied. I was told I have to open a saving account before I am allowed to open a checking account. I asked the banker to open a savings then. She told me she couldn't, and that I would have to reapply online, click savings account and have my credit ran again. I wasn't going to have this CU run my credit again. Why would the website allow you to click checking account only and run your credit, if that will be an automatic rejection. The whole time she was upset as of I was wasting her time.

Garbage. Unfortunately my auto loan was sold to them and I didn't have a say in the matter. Will be looking to refinance and move to a reputable bank ASAP. Their website is from the 90s and has almost no functionality.

I want to edit and add that Ms. Candice Battle was very helpful and pleasant to speak with but she needs some help. Why is she the only person who answers the phone? Either severely understaffed or just doesn’t care. Not sure which.

I am a city worker, so I thought this would be a good place to open a savings account, boy was I wrong! I’m in the process of buying a house, and I have gotten zero help from this organization. I have called, emailed, and even been there in person. The teller told me that he emailed a mortgage expert and they would be in touch with me soon. Never happened. Now they have changed their hours so they close at 3pm. I get out of work at 2:30 and can’t even get there in time. Luckily, I have been able to work with a different mortgage company, made an offer and will have my own home soon. I will be pulling out my money from this disaster of a credit union, and putting it elsewhere. If I could give them no stars, I would. Don’t waste your time with this place!