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Reviews — 8
This was the best appointment and outcome I could ask for.
A staff member named Etta attended to me, due to my anxiety she really helped to reassure me and put my mind at rest.
I was paranoid over nothing, she made much light of the situation and advised me better for the future, I could not have asked to be attended to any better, she is doing a fantastic job for the community,
she is not just doing her job this is her passion as she really cared and thourough in everything she was doing, THANK YOU Etta
A staff member named Etta attended to me, due to my anxiety she really helped to reassure me and put my mind at rest.
I was paranoid over nothing, she made much light of the situation and advised me better for the future, I could not have asked to be attended to any better, she is doing a fantastic job for the community,
she is not just doing her job this is her passion as she really cared and thourough in everything she was doing, THANK YOU Etta
Really like this service. The staff are friendly, professional and keen to help and advise. It's not always easy to book an appointment, but understandably so. It's my go-to clinic and I've had nothing but incredible support from them.
I have always had good experience with this centre. I was able to book an appointment online first thing in the morning for the same day whenever I needed one. The staff was kind and respectful and never waited more than 10 minutes. People complain about phone service just go online at 08:30am and book an appointment for the same day!
I've been there twice, first to insert Nexplanon implant and another to remove it. The nurses were very caring, capable and careful, had no issue what so ever. I felt a lot of empathy coming from them too! The online booking service works and it's quick, making my life so much easier. So I'm really thankful for all of it.
Ps.: I referred this clinic to my friends and they were also very happy with the service.
Ps.: I referred this clinic to my friends and they were also very happy with the service.
I keep on wanting to give this place another chance but they fail in so many ways on each of my recent visits. From a time that I have been given the wrong medicine as injection, to a time that I got severely bruised by a doctor in-training while taking a routinely blood sample. To, finally today where instead of antibiotics the team offered me prep ‘mistakenly’.. this is not a place for errors! Very poor service
Please, Ambrose stop apologizing to the patients and resolve the situation. And since this hasn't changed for years, even before the pandemic, I suppose it's because the hospital managers haven't thought about how to resolve the appointment situation and the number of patients. But the solution is not difficult, let me tell you what to do:
1- Fix the online dating system that never works.
2- Remove from google the contact phone number that you have and which you never pick up.
3- In the hospital they should have 2 customer service telephones, with assistants available (the kind that they always have sitting in Reception doing almost nothing) to give appointments to patients and so they do not have to spend 10 and 20 pounds, which translated, is an hour to wait for the phone, to still not be attended because the shifts are over. It seems to me a robbery and an insult to the client.
4- From their experience, the clinic should have an idea of how many patients per day they attend, more or less. Well, they shouldn't give appointments to more patients than they can attend to and so you don't have to sit in the hospital until 6 pm and still have to cancel the appointment because the doctors have to leave. And also when one is there, the last to arrive are served first, unacceptable.
And for those who say you can go to a private clinic, not everyone is as rich as you are.
And for those who say that the clinic is free, well, find out that the NHS pays its workers the same salary as a private clinic, so that they treat us as we deserve.
And although the doctors are efficient and the assistants are friendly, the appointment system and some things don't work. And this corresponds to the director of the clinic to solve and it is already 15 years, or perhaps more.
1- Fix the online dating system that never works.
2- Remove from google the contact phone number that you have and which you never pick up.
3- In the hospital they should have 2 customer service telephones, with assistants available (the kind that they always have sitting in Reception doing almost nothing) to give appointments to patients and so they do not have to spend 10 and 20 pounds, which translated, is an hour to wait for the phone, to still not be attended because the shifts are over. It seems to me a robbery and an insult to the client.
4- From their experience, the clinic should have an idea of how many patients per day they attend, more or less. Well, they shouldn't give appointments to more patients than they can attend to and so you don't have to sit in the hospital until 6 pm and still have to cancel the appointment because the doctors have to leave. And also when one is there, the last to arrive are served first, unacceptable.
And for those who say you can go to a private clinic, not everyone is as rich as you are.
And for those who say that the clinic is free, well, find out that the NHS pays its workers the same salary as a private clinic, so that they treat us as we deserve.
And although the doctors are efficient and the assistants are friendly, the appointment system and some things don't work. And this corresponds to the director of the clinic to solve and it is already 15 years, or perhaps more.
It seems very difficult to get an appointment because they only release them in the morning for the day, but once you do (I got a same evening cancellation) the service is second to none. The lovely doctor with the pearl earring took his time with my history, the swabs and other tests, explained everything, and at the end handed over medication that will hopefully help. I must have been in there for an hour and was the last patient, hours after they apparently close. Thank you!