Local Guides World
463 Stony Point Rd, Santa Rosa, CA 95401, United States

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Reviews — 8

Mary Lambert
at 2023 Sep 12
Mary Lambert
at 2023 Sep 12
Not open when google said they were. Close at 6pm M-F.
Mano Kalargiros
at 2023 Mar 28
Mano Kalargiros
at 2023 Mar 28
Unfortunately, UPS doesn't even know its own policy. The delivery driver requested a signature on a package that does not require a signature. Adding further frustration to the issue by leaving a note without knocking. Is there a way I can give you company negative stars. -1 🌟
So I received the package today, but only after figuring out a way around the automated system. It was not easy it required 9 automated phone calls ranging 5-10 minutes each. Then when no solution was attainable through the automated services. I figured out a way to contact a human. And the help was amazing, she was courteous, understanding and informative in 15 minutes she told us what we need to do resolve the issue with the package and solutions for future packages. Pay your workers more and make the automated system easier to contact a representative if you want to improve your business! (I had to give give a 2 star rating instead of 1 star because of her outstanding help and Information)
Maria Lopez
at 2022 Dec 17
Maria Lopez
at 2022 Dec 17
Es genial la atención
LUPITA TORRES
at 2022 Oct 23
LUPITA TORRES
at 2022 Oct 23
NOT VERY FRIENDLY
Mr Schmidt
at 2022 Jun 08
Mr Schmidt
at 2022 Jun 08
It's essentially just a drop box.
MYRAH VILLEGAS
at 2021 Sep 23
MYRAH VILLEGAS
at 2021 Sep 23
I have experienced the worst customer service in my life. I was in the store returning couple of items I purchased online. The two employees there were not friendly AT ALL and were a bit aggressive the way they talked to me.They were talking to each other and one of the girls said "here comes the crazy guy, I don't want to help him out"! SO disappointed!! You dont call a customer like that in front of another client. If you don't like dealing with clients. Then look for another job.
Eduardo Hernández, Jr
at 2021 Jun 05
Eduardo Hernández, Jr
at 2021 Jun 05
Inside CVS, I thought they could process, print and stamp. They only receive packages once they are already stamped and ready to go. Good thing there's an actual shipping center across the parking lot.

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